There were ants in the first room they put me in so they switched me to a different one (very nice) except they pestered me to have to switch back to the original room once they “sprayed the room” since the room they had to move me in based on the unsanitary conditions was an “upgrade.” They did not follow through with having me switch back, but the rest of my time in that room was swelteringly hot even with the air conditioner on full blast. I had to wet a towel and lay it on me to cool down enough to sleep.

Good value good location would come again

Very good location and there is a lift!

The room, although a tad small, was very clean and had everything I needed including working air conditioning. Towels and toiletries were provided. Shower was hot but the water pressure could have been a bit higher. Overall, a very pleasant stay and was great value for money considering its' location.

We booked the hotel for a short two day stay. As we arrived early in the day we dropped off our bags at the hotel and informed the clerk that we'd be checking in late on that same evening - no issues with this. After a long day and arriving at 23.30 we were allocated a room on the basement floor, located near the staff room, store cupboard and emergency exit door of the premises. The room was cold and was quite clearly affected by damp as could be seen on the badly stained carpet and the wall damage. There was zero insulation in the window and the heating system was loud but did not help the situation at all, even when set to 26 degrees (which should be boiling). Furthermore, there was a big hole underneath the room door that did not provide reassurance regarding any insulation. The bed linen provided was stained and hairs were also found. We complained to the staff member on shift who was apologetic and changed the linen for us but could not change our room due to availability - we were told to speak to the manager in the morning. The next morning the manager didn't seem to fully understand our frustrations and even thought we were complaining about a "rat incident" that happened the same night (not reassuring with our door concerns). We were offered a change of room to another floor and complementary breakfast but we opted to leave and booked another hotel. We're writing this review for awareness more than anything else. We'd not recommend. We have been fully refunded.

We stayed for one night and the location is fantastic — a very short walk to Gloucester Road Underground and easy to reach Kensington High Street and Kensington Gardens, with plenty of amenities nearby. The room was clean and functional, although quite small and only had space for one bedside table. Unfortunately, we were placed in a basement room between the lift and the breakfast room. The soundproofing was very poor and we were woken early by staff setting up breakfast. Our window also backed onto what seemed to be a generator or air conditioning unit that ran constantly throughout the night. Breakfast was okay. Overall, we would only recommend staying here if you are in a room away from the basement, as the rest of the hotel may offer a much better experience.

Breakfast was very basic, even for a continental. Bed was rock hard. Pillow was rock hard. Room was air conditioned which is nice. Bathroom was disheveled, with mould behind the shower and toilet, but otherwise clean. Staff were friendly and helpful.

yes , shops nearby air conditioning - NOT GOOD

Room was small and basic but clean. Bathroom was clean with good shower. Conveniently placed for underground station.

The single room I stayed in was literally a box! I had two pieces of luggage and I couldn’t move around the room. The carpet was dirty, the mattress was hard, the bathroom was gross. The only thing good was the location. Never ever again!!!!

Limited choices for breakfast compared to the cost, we were offered fresh cooked eggs when noticed we were unhappy with the selection, which was very much appreciated. The front desk friendly and room and surrounding areas very clean. The location was EXCELLENT for activities and transportation.

Very helpful and friendly staff. Great breakfast, very clean everywhere in hotel.

A nice hotel if you’re just looking for a standard room to sleep in before heading out to sightsee during the day. The room was pretty quiet, no traffic noise or anything like that. And it was warm and fairly clean. The bed was a bit uncomfortable but not too bad. And the hotel is really close to the tube station so really handy getting to local theatres and attractions and it’s also close to fast food and coffee shops and grocery stores

The staff was friendly and accommodating.

The room cleanliness, and the pleasant staff

The Staff were great from beginning to end. The room and bathroom were very clean, but a bit worn. The stay was really pleasant!

yes!

It was handy for the tube. Clean acc in quiet area

Excellent staff, room a little tired around the edges but clean

the staff was very accommodatng