The staff here were outstanding- more than average in my stays at w. Nicole our helpful entertainment guide went above and beyond to make our stay fun and adventurous. Sebastian behind the bar did everything he could to find the perfect gin!

Breakfast and good is very good and nice option

Excellent bar

Great room and friendly and helpful staff.

New Year’s Eve has a good rooftop party

Excellent hotel

The service here was outstanding. Every single person from reception, to all the restaurants, the housekeepers, everyone gave exemplary service. I've stayed at this and other W hotels before, but this, by far, was the most remarkable.

It was clean and upscale

Dated property maybe too woke for me

Great property needs a bit of a remodel.

Wondering staff and hotel. Highly recommended

Very great!

The W is known for its high quality and the W Santiago lives up to this excellence. I wish I could live there! The room was beautiful and romantic, the roof deck was great for a late drink, the breakfast was excellent as is the dining area. Even the food at 3 am was top quality. I loved the whole experience and will stay at the W again soon

The hotel is located in a lovely and clean and safe area of Santiago. They have a phenomenal rooftop bar with an amazing view that you need to visit at least once if not twice. Every staff member was amazing and willing to help and go out of their way to help. Special mention to Lucas one of the concierge members who was incredibly attentive. We had a great experience here

Lovely hotel with helpful staff.

High quality hotel and staff. In particular the staff were super friendly and helpful. The breakfast was superb every day. The rooms are a little dated but perfectly comfortable; and the view from the rooftop is brilliant.

Well positioned Hotel with exceptional staff (particularly concierges who were very useful). Room starting to show a bit of wear and tear but nothing terrible. Pool and Sky Bar are real highlight as well as breakfast buffet options

Very bad shower (low water pressure, long time to reach proper temperature) A lot of intermittent noise coming from room next door

Excellent

Excellent staff, everyone was kind and helpful. Beautiful premises, amazing rooftop.