I have stayed at this hotel multiple times. The property itself is very good: spacious and comfortable rooms, an excellent spa area with large saunas, a great bar, and a decent restaurant. The location close to the airport is clearly a major advantage. However, the service level consistently falls short of what one would expect from a self-proclaimed 4.5-star hotel. Reception is often understaffed (sometimes only one person, occasionally no visible staff at all). The spa area feels unsupervised, with no visible personnel. There is no valet service, and guests are required to park in the back and carry their luggage without assistance. Overall, there is very little sense of proactive service or guest support. On a previous stay during heavy snowfall, the front parking area was half empty but blocked off for a future event. Despite explaining that I was leaving early the next morning and would not interfere with the event, the request to temporarily park in front was refused without flexibility. The interaction was polite, but completely rigid and indifferent. The hotel clearly benefits from conference business and airport-related agreements, and the infrastructure reflects that. Unfortunately, the service culture does not match the level of the facilities. A very good property, but the service experience prevents it from feeling like a true 4.5-star hotel, but rather Self-Serivce budget property.

Clean room, good food, good atmosphere, well decorated and in good condition. Free parking and access to major roads easy. Great supermarket next door Lovely staff.

Amazing stay, beautiful hotel with nice amenities. It was about 15 minutes from the airport, check-in was easy and free on site parking. Staff was super friendly and made our stay welcoming. Also offered dog bowls for our furbaby. Wish the stay was longer.

Location was far out of the city but that was what we were looking for. Close to airport. My only negative feedback was the hotel pool was very cold and there was no hot tub

Very nice room, everyone very friendly.

Nice place! Great food! Awesome bar, very vivid.

Lovely hotel great staff

Didn’t use it

Everything was great during our stay, especially the staff. The restaurant options, breakfast buffet, and bar were top notch. Would definitely come back and stay here.

Room didn’t come with a mini fridge or mini bar, even though they charge for incidentals and put a hold on your card. We were told at check in that our room did have these things, staff often seemed confused and didn’t know much about their hotel.

Everything was great !

Staff was very helpful

N

So clean, very relaxing quiet peaceful space. Amazing leisure facilities, and a swimming lake walking distance. Easiest parking, kind staff and good food

The staff were really wonderful! Super helpful and friendly and accomodating. The hotel itself is gorgeous. We werent aware there was a spa. And the bar area in the lobby is so lovely and has some private areas to sit and chat. There were nice vegan options in their breakfst buffet. Recommend this place and we would come back.

It was amazing, but I was not happy NOT to have fridge and kettle in the room.

Great place to stay!

Breakfast buffet is good and bar is very affordable

Amazing. Dimitri at check in was so friendly and helpful. Andrea at check out was very nice. From the rooms to the gym and pool were so relaxing and so welcoming.

It was very quiet, clean, housekeeping came in daily and the staff was very knowledgeable, friendly, spoke very good English and were helpful.