Infinity Hotel & Conference Resort Munich

Honestly my review comes mostly from the lack of help from the front desk. Asked for cream for my coffee. Wouldn’t help. Said there was nothing he could do. Was a talk guy, I believe his name was Deiter. Just gave me this strange look like I was asking too much of him. Any other hotel, and we have stayed in many, would contact housekeeping or room service to get the guest what they need. To me, it’s the one true sign of a good hotel. Staff who are willing to take care of their guests. Especially with such a simple request. The hotel was clean. The breakfast buffet was nice.

I’m

Awesome ambience

A wonderful hotel near the airport with a luxury spa and pool with fine dining. If you need a place to work out and swim in Munich, and cannot afford the Forte Hotel at 800-1000 a night, then this is the place for you. There is a gym to work out. a pool for laps with a built in hydro pool, 3 saunas of different heat, and a relaxation area with comfortable beds. The rooms upstairs are clean and comfortable. The staff here are amazing, and every request is honored with care. I will certainly stay here again when I return to Munich.

Stellar. I had no idea german hospitality could be this 5 star. Would recommend to anyone visiting munich, because even though its far from the main tourist attractions, it was absolutely stellar living. Better than the maritim munchen in downtown, which is absolutely 3 star nonsense at best.

Needs a more courteous and respectful service staff at the bar and restaurant

Rooms are good, recommend deluxe with bathtub as its bigger and really good. English channels on the TV, spa is excellent and a must add on. breakfast is outstanding. the salt were great, everyone says hello for example and the guy on the desk even rembered from last time..hopefully that is positive 😀

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Be aware there is limited things to do in walking distance, theres a lake nearby a couple of supermarkets and a McDonald's so you reall

Everything was as it was supposed to be. However, the offer of the restaurant is only for short stay (not so many options).

Parking, for a hotel this size is inadequate, and instructions from staff as to where guests are allowed to park is unhelpful. A parking ticket was issued on my vehicle, for parking somewhere I was told was okay to park. When the hotel was informed it was far from helpful in its responses. I will not be returning.

I have stayed at this hotel multiple times. The property itself is very good: spacious and comfortable rooms, an excellent spa area with large saunas, a great bar, and a decent restaurant. The location close to the airport is clearly a major advantage. However, the service level consistently falls short of what one would expect from a self-proclaimed 4.5-star hotel. Reception is often understaffed (sometimes only one person, occasionally no visible staff at all). The spa area feels unsupervised, with no visible personnel. There is no valet service, and guests are required to park in the back and carry their luggage without assistance. Overall, there is very little sense of proactive service or guest support. On a previous stay during heavy snowfall, the front parking area was half empty but blocked off for a future event. Despite explaining that I was leaving early the next morning and would not interfere with the event, the request to temporarily park in front was refused without flexibility. The interaction was polite, but completely rigid and indifferent. The hotel clearly benefits from conference business and airport-related agreements, and the infrastructure reflects that. Unfortunately, the service culture does not match the level of the facilities. A very good property, but the service experience prevents it from feeling like a true 4.5-star hotel, but rather Self-Serivce budget property.

Clean room, good food, good atmosphere, well decorated and in good condition. Free parking and access to major roads easy. Great supermarket next door Lovely staff.

Amazing stay, beautiful hotel with nice amenities. It was about 15 minutes from the airport, check-in was easy and free on site parking. Staff was super friendly and made our stay welcoming. Also offered dog bowls for our furbaby. Wish the stay was longer.

Location was far out of the city but that was what we were looking for. Close to airport. My only negative feedback was the hotel pool was very cold and there was no hot tub

Very nice room, everyone very friendly.

Nice place! Great food! Awesome bar, very vivid.

Lovely hotel great staff

Didn’t use it

Everything was great during our stay, especially the staff. The restaurant options, breakfast buffet, and bar were top notch. Would definitely come back and stay here.