Hotel is in great location however getting there is little bit confusing. At first parking is completely different location ( which is understandable but I would like to know it before so I don't have to find temporary parking spot which is not easy, then find the hotel, then go to 4th floor, then go back to the car, then find the garage, then back to the hotel) Other than that it's clean and very nice space. Communication with front desk in English is kinda challenging.

The rooms are comfortable if not small, typical for Genoa. The lift up to 3 floor is small and quirky but in my opinion gives the hotel a little extra. Security is good utilising a PIN code for front door in street and the reception to hotel

Very terrible and the staff without an

Clean room and close to downtown, it’s just the hotel is on the 3rd floor and the elevator is old and tight

Most of staff was not pleasant. Paper thin walls. Maze of a hotel. Will stay elsewhere next time.

Clean room. Good bathroom. Close to everywhere you want to explore.

The staff was friendly and kind. The bed was extremely comfortable. The location of the hotel is just amazing.

It was very conveniently located in old town.

La ubicación es Perfecta. Cerca de la terminal de ómnibus y marítima. En el corazón de la ciudad antigua y con todos los medios de transporte cerca. Súper recomendable para quien quiera conocer Génova.

This was a quaint, clean, comfortable overnight stay. The staff was very accommodating and courteous. There’s a lot of options to eat nearby. I highly recommend.

Hotel service is good although the service time is not 24 hr.

Staff are friendly and helpful. Locations are walkable to dining and churches. Very historical building with old style lift is Not often to see in other places.

The property was in a great location walkable to restaurants, sites and train. Clean, comfortable rooms with lots of space

Average hotel. Cool decor in lounge area but sheets were quite old and poor quality. Breakfast could be improved with fresh fruit. For a quick night before heading to airport it’s fine. The fitness shouldn’t be advertised. The bikes are 100 hrs old and all broken. Aside from a couple of dumbbells the equipment is unsafe and is a liability. Do not choose this hotel for fitness room. Communication was fantastic but I’d rate a 2 star.

nice place, the elevator is small, the staff are helpful and friendly, great location to see things as a pedestrian

Very nice hotel downtown Genoa. Gym is fully equipped even if machines are very old. Breakfast is very abundant.

Bathroom towels are not changing every day.

Lovely Hotel!!! We had a great stay at Ciel! Loved the hotel location and our room had amazing view to the church! Very close to all restaurants, and shopping! Perfect place woth decent price! I highly recommend it! Staff was helpful and friendly! Roof top has amazing view of acropolis and church… Beautiful stay indeed!

Everything was great besides the elevator being quiet small

Location was good