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Asian Ruby Hotel & Spa - Bui Thi Xuan

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Overall Ratings & Reviews Asian Ruby Hotel & Spa - Bui Thi Xuan

Traveloka (445)

Other sources (9)

8.6

Very Good

From 445 reviews

Provided by travelers on

Cleanliness

8.6

Room Comfort

8.4

Meal

8.2

Location

8.7

Service and Facilites

8.4

People often mention about Asian Ruby Hotel & Spa - Bui Thi Xuan

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Distance to City Center (14)

Surroundings (13)

Staff Friendliness (12)

Room Space (12)

Bathroom (12)

Accessibility (11)

Bedroom (11)

Wifi (10)

Soundproof (8)

Hotel Area (8)

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Traveler Reviews Asian Ruby Hotel & Spa - Bui Thi Xuan

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Customer reviews

N***n

8.9

/10

Reviewed 2 week(s) ago

Great location, super friendly staff. However, the hotel is quite old and not that clean.

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Accommodation's Reply

10 Dec 2025

We sincerely thank you for choosing ASIAN RUBY HOTEL as for your stay. Your valuable feedback inspires us to continually enhance our services, ensuring that every visit exceeds your expectations and provides a memorable and exceptional experience

Pham T. M. X.

5.3

/10

Reviewed 3 week(s) ago

I sincerely advise everyone to consider... I booked 2 beds for 4 people for nearly 1.7 million VND for the room, and received an old room from the walls to the furniture... the bathroom is like a motel... I said it was a 3* hotel but it was as bad as the hotels in my hometown... the TV is for decoration, the air conditioner is on 18 at night so it's a bit cool, during the day it doesn't feel right... to sum it up in 2 words (very bad)

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Accommodation's Reply

08 Dec 2025

Hello. Thank you for choosing to stay at Ruby Asia Hotel & Spa and for your detailed review. We apologize for not meeting your expectations. We apologize for the outdated facilities, which were caused by lack of maintenance. We value your feedback and will prioritize improvements. We apologize for the slightly higher price. Our current prices are based on our excellent location and comprehensive service. However, given our current focus, we understand that you may not be satisfied with this price. We will continue to strive to improve our services to provide you with an even better guest experience in the future. Thank you!

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D***G

Business

8.8

/10

Reviewed 3 week(s) ago

Central location, lovely staff, early check-in support, breakfast included, I slept very well here

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1 people find it helpful

Accommodation's Reply

07 Dec 2025

Thank you for choosing Asia Ruby Hotel as your travel destination. Your feedback will encourage us to continuously improve our service quality and ensure that every stay is comfortable and memorable.

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Nicholas F.

Leisure

8.5

/10

Reviewed 12 week(s) ago

Good clean room, friendly staff, great bathroom, awesome breakfast, highly recommend.

2 people find it helpful

Accommodation's Reply

09 Oct 2025

Bui v. T.

Staycation

8.5

/10

Reviewed 12 week(s) ago

Clean bedroom - Enthusiastic staff: Overall ok!

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Accommodation's Reply

05 Oct 2025

Thank you for choosing The One Hotel as your destination for your trip. Every feedback from you is the motivation for us to develop and improve the quality of our services, to ensure that each stay will be a wonderful and memorable experience.

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Quynh N. N.

Staycation

10.0

/10

Reviewed 12 week(s) ago

Central hotel, near restaurants. Very friendly staff

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4 people find it helpful

Accommodation's Reply

05 Oct 2025

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D***n

5.8

/10

Reviewed 14 week(s) ago

Too bad, the guest arrived and said there were no rooms available. They moved the room to a noisy bar, the guest had to find another place to sleep in the middle of the night and lost 600k.

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Accommodation's Reply

23 Sep 2025

Dear Guest - Thank you for sharing your feedback about your experience. The hotel is very sorry to hear that you are not satisfied with the service at the hotel. Your contributions are very important for us to recognize and improve the quality of service. We hope that in the near future we will be able to welcome you with the best quality. We hope for your understanding and hope to have the opportunity to serve you better in the future. Thank you.

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Verified Traveler

5.6

/10

Reviewed 14 week(s) ago

I think it's not nice, old equipment, smelly house, unfriendly staff

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Accommodation's Reply

23 Sep 2025

Dear Guest - Thank you for sharing your feedback about your experience. The One is very sorry to hear that you are not satisfied with the service at the hotel. Your contributions are very important for us to review and improve the quality of service. We hope that in the near future we will be able to welcome you with the best quality. We hope for your understanding and hope to have the opportunity to serve you better in the future. Thank you.

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D***g

9.4

/10

Reviewed 16 week(s) ago

good service but the area above the rack wall in bathroom still abit dirty.

1 people find it helpful

Accommodation's Reply

08 Sep 2025

We would like to express our sincere gratitude for your trust and for choosing our hotel for your stay. Your satisfaction is the driving force behind our continuous efforts to enhance the quality of our services. Thank you once again for your confidence in us.

Ngoc L. P.

Staycation

10.0

/10

Reviewed 19 week(s) ago

Everything is great, clean, close to many restaurants, reasonable prices.

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3 people find it helpful

Accommodation's Reply

23 Aug 2025

We sincerely thank you for your trust and choosing our services at The One Hotel. Your satisfaction is our motivation to continuously improve our service quality.

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V***G

8.8

/10

Reviewed 21 week(s) ago

The room is not very clean, all the furniture is old, the air conditioner does not work well.

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9 people find it helpful

Accommodation's Reply

01 Aug 2025

We are sorry to hear about what you encountered. Your contributions are very important for us to recognize and improve the quality of service. Hopefully in the near future we will welcome you with the best quality.

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K***h

6.5

/10

Reviewed 21 week(s) ago

3 star hotel but quite old, price is not cheap, room cleaning is not clean

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6 people find it helpful

Accommodation's Reply

29 Jul 2025

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D***s

9.4

/10

Reviewed 22 week(s) ago

The lobby is hot and inconvenience when it's shared with other company. Water shower pressure is too high. Other are good.

5 people find it helpful

Accommodation's Reply

29 Jul 2025

Thank you for choosing to stay with us. We are committed to continually improving and providing an even better experience for you during your future stays. Thank you once again, and we look forward to welcoming you back. Kind regards.

H***a

Staycation

8.5

/10

Reviewed 23 week(s) ago

The first night was unstable, the mattress in room 205 was broken and I couldn't sleep, the room next door was full of arguing and cursing until morning. Asked to change rooms, agreed then said there were no more rooms when I was packing my luggage and going out the door, gave the room card to another room and said there were new guests checking in. I couldn't sleep all night until the next morning when I changed rooms.

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4 people find it helpful

Accommodation's Reply

29 Jul 2025

We are sorry to hear about the bad experiences you had while staying at the hotel. Your contributions are very important for us to recognize and improve the quality of service. Hopefully in the near future we will welcome you with the best quality.

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H***i

Leisure

5.4

/10

Reviewed 23 week(s) ago

:)))) extremely dirty, looking at the toilet makes me want to go in, the staff is friendly but can't make up for the quality of the hotel. n old but n terribly shabby :)))))))) in general, I'm AFRAID there won't be a second time the reception space is tiny and there's also a massage room that looks like a thunderstorm

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4 people find it helpful

Accommodation's Reply

29 Jul 2025

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NGUYEN M. H.

8.5

/10

Reviewed 24 week(s) ago

The staff is very friendly and enthusiastic.

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2 people find it helpful

Accommodation's Reply

14 Jul 2025

We sincerely thank you for your trust and choosing our services at The One Hotel. Your satisfaction is our motivation to continuously improve our service quality.

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Nguyen H.

8.6

/10

Reviewed 24 week(s) ago

It's okay for the price.

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1 people find it helpful

Accommodation's Reply

14 Jul 2025

We sincerely thank you for your trust and choosing our services at The One Hotel. Your satisfaction is our motivation to continuously improve our service quality.

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I***m

5.0

/10

Reviewed 24 week(s) ago

the hotel staff refuse to refund when I came in early and ask me to book another hotel I suggest everyone to avoid this hotel to avoid problematic staff

2 people find it helpful

Tran T. K. T.

Business

8.8

/10

Reviewed 24 week(s) ago

Convenient location for travel, surrounded by many shops and convenience stores

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Accommodation's Reply

14 Jul 2025

We sincerely thank you for your trust and choosing our services at The One Hotel. Your satisfaction is our motivation to continuously improve our service quality.

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A***s

10.0

/10

Reviewed 25 week(s) ago

hotel is nice, but can be improved on several points like cleanlinesses , breakfast. but overall my stay have been nice

2 people find it helpful

Accommodation's Reply

14 Jul 2025

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