The BCC Hotel & Residence Batam

Explore The BCC Hotel & Residence Batam
8.4
Very Good
From 3,022 reviews
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Cleanliness

8.4

Room Comfort

8.4

Meal

8.1

Location

8.7

Service and Facilites

8.3

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Room Space (50)
Bedroom (47)
Staff Friendliness (46)
Distance to City Center (41)
Family Friendly (39)
Surroundings (35)
Accessibility (34)
Bathroom (34)
Taste (34)
Ambiance (32)
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Traveler Reviews The BCC Hotel & Residence Batam

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Customer reviews
A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Excellent Location, Comfortable Stay, and Great Value for Money. I recently stayed at BCC Hotel & Residence Batam and had a very pleasant experience overall. The biggest highlight of this hotel is undoubtedly its fantastic location. It is strategically situated within walking distance of two of Batam’s most popular shopping malls – Grand Batam Mall and BCS Mall. Whether you’re visiting Batam for shopping, dining, or simply exploring the city, having both malls just a short stroll away is incredibly convenient. The surrounding area is also packed with amenities. There are numerous eateries, convenience stores, pharmacies, massage establishments, and other services nearby, making it easy to find whatever you need without having to travel far. One particular gem is A2 Food Court, located just behind the hotel. It offers a wide variety of local Indonesian dishes, seafood, and drinks at reasonable prices, making it a great option for lunch, dinner, or even a late-night meal. The hotel itself is comfortable and offers good value for money. The rooms are spacious and generally well-equipped for both short and extended stays. The bed was comfortable, and the room provided all the essential amenities needed for a relaxing stay. While some parts of the property may show signs of age, everything was functional and adequately maintained. Another pleasant surprise was the complimentary breakfast. The breakfast spread was sufficiently wide and offered a good mix of local and international options. There were various hot dishes, breads, pastries, fruits, cereals, and beverages available. While it may not rival the extensive selections found in luxury hotels, it was certainly more than enough to start the day well and keep you satisfied until lunchtime. The hotel staff were generally friendly and helpful throughout my stay. Check-in and check-out procedures were smooth, and any requests were attended to promptly.
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Accommodation's Reply
15 Jun 2026
Dear Valued Guest, Thank you very much for taking the time to share such a detailed and positive review of your recent stay at BCC Hotel & Residence Batam. We are delighted to hear that you enjoyed our strategic location and found it convenient to access nearby shopping malls, dining options, and local attractions. It is also wonderful to know that you appreciated the spacious room, comfortable bed, breakfast selection, and the overall value we strive to provide for our guests. Your kind words regarding our friendly and helpful staff are especially encouraging. We will be sure to share your compliments with the entire team, as they continuously work hard to ensure a pleasant and memorable stay for all our guests. We also appreciate your feedback regarding some areas of the property showing signs of age. Please rest assured that we are continuously working on maintaining and improving our facilities to enhance our guests’ experience. Thank you once again for choosing BCC Hotel & Residence Batam. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Management Team The BCC Hotel & Residence
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Bobby C.
icon-Business
Business
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10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the rooms are spacious, the hospitality is amazing, and the food is delicious.
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Accommodation's Reply
15 Jun 2026
Dear Valued Guest, Thank you for taking the time to review your stay at BC & Residency Batam. We are delighted that you were impressed with the friendliness of our staff, the comfort of your spacious rooms, the excellent service, and the food we served. Your positive review encourages our entire team to continue striving to provide the best service to all our guests. Thank you again for your trust. We hope to welcome you back on your next stay at BC & Residency Batam. Sincerely, The Management Team, BC & Residency Batam
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Wulff C.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
From the minute you arrive at BCC, to reception, in fact all staff, are extremely helpful and friendly. A highly recommended hotel to stay. Thank you guys.
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for your wonderful review. We are delighted to hear that you experienced warm hospitality from our reception team and all staff members throughout your stay. Your kind words and recommendation mean a lot to us. We truly appreciate your support and look forward to welcoming you back to BCC Hotel & Residence Batam in the near future. Best regards, The BCC Hotel & Residence Team
F***k
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nice staff, clean hotel, and central location.
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you were satisfied with our service, the cleanliness of the hotel, and our excellent location in the heart of the city. Your feedback and compliments encourage us to continue striving for the best possible service. We hope to welcome you back to bcc hotel & residence Batam on your next visit. Sincerely, The bcc hotel & residence Batam Team
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Hafid A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
This hotel is combined with an apartment. The rooms are spacious, clean, and the service is excellent. It's conveniently located near the A2 food court, adjacent to Batam Square Mall, and close to Grand Mall. If you're looking for durian, you can find it right next door. It's almost a complete experience.
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for taking the time to write such a positive review. We are delighted to hear that you enjoyed the spacious and clean rooms, the excellent service, and the hotel's superb location with numerous amenities and restaurants nearby. Your review encourages us to continue providing the best possible service to all our guests. We hope to welcome you back to bcc hotel & Residence Batam on your next visit. Sincerely, The bcc hotel & Residence Batam Team
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Rohany K.
icon-Leisure
Leisure
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6.6
/10
Reviewed 16 week(s) ago
Shower not working properly, sink stuck
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for taking the time to write a review. We apologize for the inconvenience you experienced with the malfunctioning shower and clogged sink during your stay. This is certainly not our standard of service, and we will immediately follow up and evaluate the issue with our engineering team to ensure improvements are made to prevent such incidents from happening again. We greatly appreciate your feedback, which helps us further improve the quality of our facilities and services. We sincerely hope to have the opportunity to welcome you back for a better experience in the future. Sincerely, The BCC Hotel & Residence Batam Team
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s***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
You can get a really good city view... especially at night... the swimming pool is also clean...
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed the beautiful city view, especially at night, and the cleanliness of our swimming pool. Your feedback means a lot to us and motivates us to strive to provide the best service and facilities to all our guests. We hope to welcome you back to bcc hotel & residence Batam again. Sincerely, The bcc hotel & residence Batam Team
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P***a
icon-Business
Business
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10.0
/10
Reviewed 21 week(s) ago
I've stayed here several times, with easy access and plenty of food nearby. It's also a very comfortable place to stay, as it's a bit off the main road but easily accessible.
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for your continued trust in The bcc hotel & Residence Batam. We are delighted to know that your excellent location, convenient transportation, diverse dining options around the hotel, and relaxing atmosphere have provided you with a memorable stay. Your positive feedback encourages us to continuously improve the quality of our services and facilities. We hope to welcome you back to The bcc hotel & Residence Batam again. Sincerely, The bcc hotel & Residence Batam Team
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N***i
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Transit
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9.4
/10
Reviewed 22 week(s) ago
The hotel is quite good, but the bathroom cleanliness needs more attention, and the breakfast menu should be more varied.
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for taking the time to provide us with a review and feedback. We are delighted to hear that you enjoyed your stay at our hotel. We appreciate your comments regarding the cleanliness of the bathrooms and the variety of breakfast options. Our team will take this into consideration and evaluate it to improve the quality of our service and facilities. We hope to welcome you back again in the future. Sincerely, The BCC Hotel & Residence Batam Team
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Tri A.
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10.0
/10
Reviewed 22 week(s) ago
Comfortable, suitable for holidays with family
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for your wonderful review. We are delighted to know that you found our hotel comfortable and suitable for a family holiday. Your kind words mean a lot to us and motivate our team to continue providing the best experience for our guests. We look forward to welcoming you and your family back to BCC Hotel & Residence Batam in the near future. Best regards, The BCC Hotel & Residence Batam Team
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 31 week(s) ago
The breakfast menu is complete and delicious, the staff is friendly. The room is clean, but the AC is not cold enough, but it's okay.
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1 people find it helpful
Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for your review and feedback. We are delighted that you were impressed with the varied breakfast menu, the friendliness of our staff, and the cleanliness of your room during your stay. We also appreciate your suggestion regarding the air conditioning not being cool enough. We will inform the relevant team to consider and improve guest comfort in the future. Thank you for trusting bcc hotel & residence Batam. We hope to welcome you back again in the future. Sincerely, The bcc hotel & residence Batam Team
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Herlina S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 33 week(s) ago
The location is next to BCS mall, just walk if you want to go to the mall, there is a children's swimming pool, ok for families, large rooms, good toilets.
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed the hotel's excellent location next to a shopping mall, convenient transportation, children's pool, spacious rooms, and family-friendly bathrooms. Your review encourages us to continue striving to provide the best service and facilities for all our guests. We hope to welcome you and your family back to bcc hotel & residence Batam in the future. Sincerely, The bcc hotel & residence Batam Team
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 34 week(s) ago
Perhaps more seating could be added in the lobby. It's enough to stand for about 5 minutes waiting for check-in or check-out. For breakfast variety, perhaps Chinese food could be labeled halal. Since I'm Muslim, I'm a bit worried about choosing food, so I can only choose rice dishes.
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1 people find it helpful
Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you very much for your valuable feedback and comments. We apologize for any inconvenience caused by insufficient seating in the lobby during check-in and check-out. We have forwarded your feedback to management and will use it to improve our services in the future. We especially appreciate your suggestion to add a Halal label to the breakfast menu, and particularly the lunch menu. This is very important for our hotel, and we will discuss this with our food and beverage team to ensure we can provide clear and easily understandable information for all guests, especially our Muslim guests. Thank you again for your valuable feedback and comments. We will do our best to improve our services and ensure your continued satisfaction in the future. BCC Hotels & Resorts Batam
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tan b. h. s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.1
/10
Reviewed 41 week(s) ago
All was good so far, only food that's not so tasty.
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that overall you had a good stay at our hotel. However, we sincerely apologize that the food did not fully meet your expectations. Your comments regarding the taste have been noted and will be shared with our Food & Beverage team for further review and improvement. We truly appreciate your input as it helps us to enhance our services and guest experience. We hope to have the opportunity to welcome you back for an even better stay in the future. Best regards, The BCC Hotel & Residence Batam Team
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Albertus C.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
Breakfast at that day was very delicious.
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you very much for your kind review. We are delighted to know that you enjoyed our breakfast and had a pleasant dining experience during your stay. Your positive feedback truly means a lot to our team and motivates us to continue delivering the best service and quality for our guests. We look forward to welcoming you back to BCC Hotel & Residence Batam in the near future. Best regards, The BCC Hotel & Residence Batam Team
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Pajar m.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 43 week(s) ago
Never been disappointed when staying here, especially with a partner.
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Accommodation's Reply
08 Jun 2026
Mr. Pajar M., thank you very much for your positive review. We are delighted to hear that your stay at BCC Hotel & Residence Batam was always enjoyable, especially when you travel with your partner. Guest satisfaction and comfort are our top priority. We hope to continue providing you with a memorable stay and welcome you back on your next visit. Sincerely, The BCC Hotel & Residence Batam Team
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Azi S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 43 week(s) ago
Although the hotel building looks old and worn, it all pays off with the comfort provided. It was truly a pleasant staycation experience. The super spacious room is also affordable. For IDR 500,000, you can get many benefits for IDR 3,000,000 from a 5-star hotel. The restaurant waiter, Azzam, was very impressive and made my heart melt. Swimming in this hotel pool is like swimming in a spring. The water is clear, cool, and doesn't smell of chlorine. Although the pool looks old-fashioned, the shortcomings are outweighed by the many advantages. Close access to shopping centers like BCS Mall and Grand Batam Mall. The receptionist was very friendly and prompt. So far, I love my staycation here. I'll be back next time.
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+5
2 people find it helpful
Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you so much for your comprehensive and positive review of bcc hotel & residence Batam. We are delighted to hear that you enjoyed your stay, from the spacious and comfortable rooms and swimming pool to the hotel's excellent location near shopping malls. We will pass on your compliments regarding the service of our staff, including Azzam at the restaurant and the reception team, to encourage them. We also appreciate your comments regarding the condition of the building and facilities. This feedback is very important for us to further develop and improve the quality of our service. We are pleased to know that your experience was pleasant and memorable. We hope to welcome you back to bcc hotel & residence Batam in the future. Sincerely, The bcc hotel & residence Batam Team
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T***K
icon-origin-TRAVELOKA
9.1
/10
Reviewed 45 week(s) ago
Good place to stay and close to the mall
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for your kind review. We are glad to know that you enjoyed your stay and found our hotel to be a good place with a strategic location close to the mall. Your feedback is greatly appreciated. We look forward to welcoming you back to BCC Hotel & Residence Batam in the near future. Best regards, The BCC Hotel & Residence Batam Team
s***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 48 week(s) ago
Great and fun and close to the mall
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1 people find it helpful
Accommodation's Reply
27 Jul 2025
Dear , Guest Thank you for taking the time to provide a review of our property. Your comments mean a lot. We appreciate your comments regarding our services and improving the quality we provide. Our staff has been trained to provide the best customer service and we are thrilled to know that you experienced this during your stay. We look forward to your next visit to Batam City! Sincerely, Yoga Chairullah , Ecommerce
H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 49 week(s) ago
The rooms are very spacious and clean, the food is varied and delicious, the staff are all friendly, and it's close to the mall. I've been staying here for a while with my family.
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Accommodation's Reply
12 Jul 2025
Dear, HAI Thank you for staying at The BCC Hotel & Residence and taking the time to write about your pleasant experience at our hotel on agoda. We are also happy to know that you had a great experience as we always ensure to provide each guest with the highest standard of service and high quality facilities. We hope this makes for an unforgettable experience for you. We will continue to improve, to meet the needs and expectations of our guests. We are always ready to welcome you back to The BCC Hotel & Residence. Sincerely, Yoga Chairullah Ecommerce The BCC Hotel & Residence
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