Overall Ratings & Reviews Park Grand Heathrow

Nice airport stay before early morning flight

Room was clean, shower was excellent. Check in and check out was quick and easy. There was no kettle in the room, but we didn’t need it anyway. It’s just FYI. It was not noisy.

Was fine for the price paid .. room was good size

Not happy at all! Not what I expected as looked better in pictures. Room needs refurbishing and lots of wear and tear. Bed was so bad had back pain did tell them and they did not do anything

If it wasn't for finding 2 used condoms and a chicken wing under the bed

Amazing toilet facilities, really clean

Felanie was amazing at the front desk. She was patient, gave me great directions and was very accommodating. The room had some fingerprints but was quite clean. A great deal in the London area!

Property is great, really really good value for money! Area around is Hounslow, which isn’t the greatest part of London, but the black horse pub nearby does do a really good curry and show the football!

It’s v gd location and staff r v gd💐

Loved our stay at this hotel. The staff, including reception and restaurant staff, couldn't do enough for us. They also catered for our early arrival and late departure from the site which really helped us. Parking was great as well. The reason om was clean and sufficient for what we needed. Great natural light and a fabulous view.

The reception checked in earlier and was very professional

The bed was horrible

The hotel was fine to stay for one night . Staff were friendly and the room was good for one night . Parking was not great car park very small and busy . The dining room for dinner felt like a school canteen. Menu was limited and food served was poor . The bar had no atmosphere some soft music would have helped and it was a small area . I have stayed In a few of the hotels along the bathe road area and have to say this has been my least favourite

Facilities are moderately good but old. Some level of unfriendliness amongst their staff. But the lady that checked me in on my first day of arrival was very good.

I was ver disappointed to know the pillows stained.

Hotel worth recommending. Rooms cleaned daily, wifi fast, parking, restaurant, service at a high level. At the reception, the service was very helpful. Felanie was very helpful.

Lovely hotel with very professional and helpful staff.

It serves its purpose.

I suffered from food poisoning and was Ill all night and morning. I explained the situation and the hotel were more concerned about getting the room cleaned and empty rather than the welfare of the guest. All they said was do you want an ambulance. Obviously this was not necessary so they said get out. When I was able to get out of the room I spoke with the concierge who didn’t care less and said check out was at 11.00 and then completely ignored me. He was rude and insulting. In addition the room I booked was allegedly a “Deluxe” it was anything but. The towels were thread bare, shower didn’t work properly, temperature control had a mind of its own, tv was prehistoric and was so dark that you couldn’t see the picture….and it was impossible to change it with the remote control. The mattress was like a trampoline and was not comfortable. Basically everything has been done on the cheap and it shows.