Excellent and super kind staff with genuine desires to help! A group of us stayed here for many days and all had a great time. A restaurant in the hotel opens at 7 AM and closes at 10 PM serves very nice foods. Areas within 1.5 miles radius are full of excitements with all kinds of street vendors, all within walking distances. This hotel is very close to the city center, where courts, local police, national police and first responders are located. So, naturally, it is safe area to be. High mountain peaks are all viewable and hiking trails can lead to the local hill top that is approximately 11,000 feet above sea level, roughly 2 miles of walking. Once you’re on the top, you can see the whole Huaraz city.

Repulsive. I heard a lot of noise yesterday from 11PM to around 4AM, loud music, banging on the walls, and people yelling. The manager proceeded to explain that those are their “hotel parties” and that they “only” throw them every Friday, Saturday, and Sunday - this HOTEL THROWS PARTIES UNTIL 4AM. Those parties can be heard very clearly throughout the entire hotel. That’s not even mentioning the rooms and the manager; the rooms smell like mold, the water ran brown, the WiFi simply doesn’t work, the AC was absolutely INFESTED with mold, the cleaners barged in on me naked, and the views from the back rooms are of slums, about 15 feet away from the windows. Furthermore, the manager Liz is beyond condescending, tried hard to deny us a refund (that we ended up having the get through Expedia after reporting the Hotel as a health hazard and talking to customer service for hours). Liz, the manager, did not know I spoke Spanish, and I overheard her telling one of the staff to “get them some free food quick so we don’t have to pay their refund”. After we managed to force a refund through Expedia, she turned even more sour, attempting to contact Expedia to attempt to give us only a partial refund. Absolute joke of a hotel. The ONE upside I can possibly come up with, is that all the staff (Except the manager) are lovely people who were absolutely willing to help.

Second time I've stayed here, second time I've loved it. Friendly, helpful staff; nice rooms; relatively quiet: good restaurant and easy walk to several more. It has consistent hot water and is very clean and well-maintained. Stairs required from street to lobby. Elevator available once there.

Nice staff, but issues at checkin locating my hotels.com reservation. Hotel and room feels dated and worn. Clean enough but a bit overpriced compared to other hotels in the area.

QUIET AND PLEASENT AREA NEXT TO DOWNTOWN, WELL BUILT BUILDING. WFI NOT TOO GOOD COVERAGE.

IT WAS A GOOD HOTEL, PRETTY MUCH AN AVERAGE HOTEL FOR THE HUARAZ AREA, BREAKFAST WAS GOOD. THE HOTEL CONDITION IS OK BUT THE BEDROOM WAS BETTER. I WOULD SAY PERFECT HOTEL FOR SLEEPING AND THEN HAVE FUN WITH THE LOCAL ATTACTIONS ALL DAY LONG !

The lack of wheelchair access is a problem. The elevator starts on 2nd floor. The staff was good and room was large. The restaurant was quite good, comida typical.

Hotel is clean, pleasant and comfortable. Within easy walking distance of Plaza. Friendly and efficient staff and good restaurant. Plenty of hot water. No safes to store valuables. A bit of street noise (Peruvians love to tap their horns, though it quiets down late night) but better than a lot of places. I would recommend.

We book thru Expedia but it take them almost 1 hr to check in. And finally they made a 3 bed room into a 4 beds . We were very tide.

The staff didn't speak good English. It was hard to communicate.

A equipe muito esforçada em atender da melhor maneira, mas as condições do Hotel deixam a desejar, cafe da manha fraco, quarto com a msioria das tomadas sem funcionar, tv com chuvisco, cama velha.

Todo bie

El hotel está bien ubicado, muy básico!

El personal fue muy amable y servicial, el desayuno agradable, la atención profesional. Ojalá se actualizaran algunos detalles de la propiedad que merecen estar mejor dada su calidad. La azotea es magnífica y tiene una gran vista de los nevados quizás ese espacio podría adecuarse más para los turistas. Gente muy servicial, vale la pena el hotel.

ホテル周辺は静かで安全、中心部まで徒歩圏内であり立地が良いホテルです。ホテル内も部屋も清潔です。バスルームには浴槽があり時間がかかりますがお湯がしっかり出ます。寝具は厚手のものが用意されているため就寝中は寒さを感じませんでした。スタッフの方は皆さん親切で明るく対応してくれます。

Excelente. Limpio. Guardan equipaje. Amables y además muy bonito

En general fue buena la estadia, el punto en contra es que si llegas en auto, la cochera está un poco alejada del hotel y el wifi en la habtación es casi nulo.

Nuestra estadía fue muy buena, el personal nos recibió con mucha amabilidad, la habitación estaba ordenada, limpia, la decoración muy linda, las camas cómodas y tenía buena recepción de wifi. Recomiendo el hotel en todos sus servicios, además, está cerca al lugar donde salen los tours, así que es fácil trasladarse de un lugar a otro.

Hubo musica a demasiado volumen en la zona de recepción que no permitio dejar descansan en la tarde del 29-07.2017. Por lo demas. estubo bien.

Nos agradó la impecable limpieza, ubicación, comfortabilidad, servicio de restaurante, y el magnífico trató de todos los empleados del Hotel La Joya. Recomiendo éste lugar porque representa todo lo bueno, que se expecta en un magnífico hotel. Nos gusto la decoración de los cisnes, hechas con las toallas.