Overall Ratings & Reviews The Ritz-Carlton, Almaty

Very nice hotel with excellent staff! The rooms are nice but starting to show their age. Breakfast buffet is great but the restaurants could be better ( for the $ ).

Quiet

If you’re searching for a hotel to stay in Almaty but you’re put off by the room rates at the Ritz-Carlton, my advice is get a temporary second job to increase your budget because this hotel, their staff and the facilities are worth every penny of the cost. The staff are second to none in their attention to detail, their anticipation of your requirements and going the extra mile to make your stay not just good but verging on the magical! The management deserve an accolade for achieving such a high standard of service from every member of staff in all departments of this hotel. Bravissimo!

Simply the best option there.

A very comfortable stay I had, the view and amenities in the hotel were great. Stuff was just incredible. Price was a bit higher.

Nice hotel. Most rooms are with an incredible view. Breakfast was varied.

inconvenient location away from the city, chose as looked close"er" to Shymbulak but not much difference at the end of the day. Concierge gave us wrong information on several occasions, room cleaning needed reminding.

The hotel is beautiful with a useful car park. Do remember to make sure that you go all the way up to the 30th floor to find the reception. Breakfast is on the 30th floor and then the rooms are situated below that. There are beautiful views of the mountains from all windows. Reception is stunning with plenty of seating.

It was an excellent experience. From the services to the food and the views.

We were definitely disappointed about this property. There is NO 5 stars hotel, especially The Ritz-Carlton!

Amazing!! Will be back!

Great Hotel. Awesome location and service.

Comfort, view, location and staff!! Cannot fault anything - absolutely loved our time at the Ritz!

Great service, impecable room. I will cao.e back again

The hotel was really nice. Not very central but it had a great mall next door with shops, a small supermarket and some restaurants.

great location for business, loved the gym and the pool

Staff were very good and efficient, with very fast response time. Good location. Food was average even though prices were high and I expected more from a Ritz Carlton on the good front. Disappointed that there was not a pillow menu since the pillows were too soft. Hot tub was not hot and this would have been nice after a day skiing. Sauna and steam were good. Nice lobby atmosphere but restaurants lacked atmosphere, variety, people and prices were expensive for what you got.

Great beautiful hotel, attention to detail, very nice spa area. Just one recommendation is to increase the variety of food for breakfast including adding fresh juices.

Expensive but best service, best hotel in the city.

Very lovely staff who try hard but have poor English skills overall. Beautiful hotel but access to rooms via elevator switch is time consuming. Final note, classic RC air freshener scent is a bit heavy.