8.4
Very Good
From 8,307 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.4

Location

8.6

Service and Facilites

8.6

People often mention about Crystal Lotus Hotel
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Staff Friendliness (106)
Bedroom (96)
Ambiance (88)
Bathroom (88)
Hotel Area (87)
Distance to City Center (86)
Family Friendly (84)
Accessibility (83)
Variety (78)
Taste (73)
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Traveler Reviews Crystal Lotus Hotel

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40
Customer reviews
nani a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
The hotel staff is very friendly, the hotel is clean, the breakfast is delicious and varied. The rooms are comfortable and very clean. The swimming pool is clean. Thengkyu Cristal Lotus.
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F***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
Overall the hotel is okay.................................
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Accommodation's Reply
12 Jul 2025
Thank you, Mr. Fendy, for sharing your positive review. We are pleased to hear that you enjoyed our facilities during your stay at Crystal Lotus Hotel. We hope you will choose Crystal Lotus Hotel again on your next visit to Yogyakarta. We look forward to welcoming you back again. Best regards, Ali Rifki, General Manager.
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Listya R. O.
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
This was like my 3rd time staying at this hotel (i lived in Jogja tho). What i like the most from staying here was the location and the details of how their HK staff made up our room! Unfortunately i forgot to ask his name (the way he’s tidying up our stuff/really detail-oriented kind of person, was perfect). I was amazed by how he organized it (the position of the toothbrush, soap and our belongings such as snacks & clothes/it was laying around before). The reception team was also helpful (we hv arrived in Jogja from Jakarta around 4am, so sleepy and exhausted). At noon i decided to bring my scooter to the hotel and hell ja, the security/all the people in the basement is really nice (full of smiles and friendly). He assisted me with my scooter! Gut gemacht👍🏻 As a person who also work in the hospitality industry for the past 10 years, i wrote this review from my honest experience & would love to recommend this hotel to you (whoever reads this).
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H***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 day(s) ago
Friendly service.. Comfortable room
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I***n
icon-Leisure
Leisure
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9.1
/10
Reviewed 4 day(s) ago
The hotel facilities are okay, there is a bathtub and balcony.
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Cholifatuss
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Staycation
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9.7
/10
Reviewed 5 day(s) ago
The place is in the middle of the city, the service is really good, the breakfast menu is all yummy, highly recommended 👍🏻
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Ico F.
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Leisure
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10.0
/10
Reviewed 5 day(s) ago
Strategic location, easy to find, many shops and restaurants around the hotel, good room cleanliness and fragrant rooms. Delicious food with many variations, complete room facilities and can get a room according to request, fast wifi, friendly staff and very helpful, clean swimming pool, worth it for families or couples.
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i***a
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Leisure
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10.0
/10
Reviewed 6 day(s) ago
Friendly.....comfortable...security guaranteed...strategic location near the mall...UGM campus...
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Accommodation's Reply
11 Jul 2025
We're delighted that Ms. Ika enjoyed the comfort of our room, the hotel's strategic location, and the friendliness of the staff. Your review will help others choose their accommodations, especially in the Yogyakarta area. Thank you. We look forward to welcoming you back again soon. Best regards, Ali Rifki, General Manager.
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Torus M. S. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very good, the hotel is clean and comfortable for families.
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Accommodation's Reply
11 Jul 2025
Thank you very much for taking the time to write a positive review on your recent visit to Crystal Lotus Hotel Yogyakarta. We are very happy to know that you enjoyed the room we provided, the cleanliness and the ambiance that made you feel comfortable, these are just a few of the little things we provide at Crystal Lotus Hotel to ensure our guests get a good night's sleep. We also thank you for giving us 10 points and recommending us to travelers who plan to stay around the Yogyakarta area. We look forward to welcoming you soon on your next trip to Yogyakarta. Regards, Ali Rifki. General Manager.
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Dwi h.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Thank God, I have stayed here several times and so far the staff are friendly, the rooms are clean and it is close to everywhere.
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Accommodation's Reply
11 Jul 2025
I am very pleased to hear that Ms. Dwi Hartati found our staff friendly and helpful. This is certainly our goal at Crystal Lotus Hotel Yogyakarta, that all our staff go the extra mile to provide the best service to our guests. I will pass your feedback on to the team so they know their efforts are appreciated. Thank you so much for sharing your experience, Ms. Hartati, and I sincerely hope we have the opportunity to welcome you again. Regards, Ali Rifki, General Manager.
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Bagus
icon-Leisure
Leisure
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10.0
/10
Reviewed 1 week(s) ago
sounds from outside can still be heard from inside the room
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Accommodation's Reply
12 Jul 2025
Dear Mr. Bagus, Thank you for choosing Crystal Lotus Hotel Yogyakarta as your accommodation during your trip to Yogyakarta. We apologize for any issues that did not meet your expectations. We have taken necessary measures to ensure this does not happen again. We appreciate your review and consider it a top priority for future service quality improvements, in line with our commitment to consistently providing excellent service to our guests. We hope this will not deter you from returning in the future. Thank you. We look forward to welcoming you back again soon.
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Bagus
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
sounds from outside the room were still audible
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Dewi T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Always in this hotel every time I go to Jogja 🤭 very comfortable. Overall all the best. Especially Mas Gading as a duty manager (I think) who always greets all customers warmly during breakfast.
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Accommodation's Reply
11 Jul 2025
Thank you for taking the time to leave a positive and detailed review through Traveloka. We greatly appreciate it. I am very pleased to know that all the employees went the extra mile to ensure that Ms. Dewi Tifani's stay at Crystal Lotus Hotel Yogyakarta was a memorable one. I will share your appreciation for the comfort during your stay and the excellent service from the employees with all of our employees as a token of appreciation for their hard work. Our employees have always been our greatest asset and strength, and I will make sure they know that you appreciate and value their efforts in providing the best service. Thank you again, and we look forward to welcoming you back to Crystal Lotus Hotel Yogyakarta on your next trip to Yogyakarta. Regards, Ali Rifki, General Manager.
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I***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It's fun and the place is close to the city center
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A***H
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Staycation
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9.4
/10
Reviewed 2 week(s) ago
Overall, the service was really good, especially the bellboy named Mr. Budi who was super helpful and very quick to help carry our stuff. Will definitely come back to stay here again!
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Accommodation's Reply
11 Jul 2025
Thank you for taking the time to leave a positive and detailed review through Traveloka. We greatly appreciate it. I am very pleased to know that all the employees went the extra mile to ensure that Ms. Afifah's stay at Crystal Lotus Hotel Yogyakarta was a memorable one. I will share your appreciation for the comfort during your stay and the excellent service from the employees with all of our employees as a token of appreciation for their hard work. Our employees have always been our greatest asset and strength, and I will make sure they know that you appreciate and value their efforts in providing the best service. Thank you again, and we look forward to welcoming you back to Crystal Lotus Hotel Yogyakarta on your next trip to Yogyakarta. Regards, Ali Rifki. General Manager
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M***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 week(s) ago
first impression is good from the outside. enter the room the interior is old. the floor of the room, the bathroom is still not clean. the bathroom has a lot of water mold. the food is varied, and strategic. for me 3 stars
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Accommodation's Reply
11 Jul 2025
First of all, I would like to thank you for choosing Crystal Lotus Hotel Yogyakarta as your accommodation during your trip to Yogyakarta. We apologize for any issues that did not meet your expectations. We have taken the necessary steps to ensure this does not happen again. We appreciate your feedback as a top priority for future service quality improvements, in line with our commitment to always provide excellent service to our guests. We hope this will not deter you from returning in the future. Thank you, and we look forward to welcoming you back again. Regards, Ali Rifki, General Manager.
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D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 3 week(s) ago
I would like to ask for help fixing the bathroom. The building is very nice from the outside. But the trash can is broken and can't be opened. The glass on the edge is rusty.
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1 people find it helpful
Accommodation's Reply
27 Jun 2025
First of all, I would like to thank you for choosing Crystal Lotus Hotel Yogyakarta as your accommodation choice during your trip to Yogyakarta. We apologize for some things that did not meet Mr. Denny Suryawan's expectations. We have taken some necessary actions so that this does not happen again in the future. We appreciate your review as a top priority for improving the quality of service in the future in accordance with our commitment to always be able to provide excellent service to our guests. We hope this does not prevent you from staying again in the future. Thank you, we look forward to welcoming you back on another occasion. Regards, Ali Rifki. General Manager.
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V***a
icon-Business
Business
icon-origin-TRAVELOKA
5.8
/10
Reviewed 3 week(s) ago
There is no AC remote. The TV is dead and won't turn on. We were given a spare room at Kafena because the hotel already has all the rooms full.
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
First of all, I would like to thank you for choosing Crystal Lotus Hotel Yogyakarta as your accommodation during your trip to Yogyakarta. We apologize for any issues that did not meet your expectations. We have taken the necessary steps to ensure this does not happen again. We appreciate your feedback as a top priority for future service quality improvements, in line with our commitment to always provide excellent service to our guests. We hope this will not deter you from returning in the future. Thank you, and we look forward to welcoming you back again soon. Regards, Ali Rifki, General Manager.
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C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
great staff, good food make happy guest. but sadly bathtub nya agak trouble
1 people find it helpful
Accommodation's Reply
27 Jun 2025
Thank you for giving Crystal Lotus Hotel Yogyakarta a positive review. We are glad that Mrs. Putri c chantika liked the variety and deliciousness of the food menu provided by the kitchen team, as well as the excellent service from the employees. This is part of our commitment to make your stay memorable and enjoyable. And we apologize for some things that did not meet your expectations regarding the bathtub which had a slight problem. We have taken some necessary actions so that this does not happen again in the future. Your review can help others in determining their choice of accommodation, meeting rooms, restaurants especially in the Yogyakarta area. Thank you, We look forward to Mrs. Chantika's next arrival on another occasion. Regards, Ali Rifki. General Manager.
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Guest
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Fast, friendly service. Clean rooms and toilets.
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1 people find it helpful
Number of reviews per page
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40