Yesterday I got a price of around 800 here, I thought it would be the same as other Aston. Eh, it turns out not. I'm really sorry. The check-in service, the FO didn't explain how the elevator system works if you tap the card like an apartment, didn't inform me what time breakfast is until what time and which floor it is on, didn't explain, didn't say, just gave me a card, said that I was given 2 cards, one for the room. I was given a room with a TV, no Netflix, the refrigerator was broken. We complained about the refrigerator by calling for almost 40 minutes without anyone coming, even though they said they would replace it until we called again to measure, it turned out they said it had been sent to HK but it wasn't copied. What? A class like Aston can have a miscommunication like this even though they checked in on a weekday and again when CI was so annoyed he spoke so fast like he was in a hurry even though it was not crowded check in time and I was the only one there was no queue, the guard at that time even though there were 3 people there was no one to explain all the breakfast info, check out time info and access to the pool/public facilities that can be accessed. I checked in at a 2/3 star hotel, but this explanation at a class like Aston was not there at all. And again the breakfast was all salty. From the main course to the bread which was like a really hard pie please pay attention to the taste. FNB's service was okay except the taste was saaaaaaainnn. HK also when complaining about the refrigerator not being cold, 1 person was the one who delivered it but no one helped even though there were many staff. The intention was to travel to Solo and get a nice hotel with a fairly high rate but instead it was made annoying like this. Please educate more, especially FO about hospitality and conveying facilities and terms of use of access etc. I'm also a hospitality professional, but recently, the standard of hospitality at a well-known star-rated hotel has been incredibly poor. Even though I was trained on standard operating procedures (SOPs) and guest service standards before I started working.