Overall Ratings & Reviews Best Western Premier The Hive

Dear Mr.Tandy S greetings from Best Western Premier The Hive .Following up on your inquiry regarding the claim of a deduction of IDR 1,000,000, we have conducted a detailed investigation based on your reservation data and our internal records .After verification, we can inform you that:On the reservation voucher (VCR) we received, there were no special requests or additional service requests made.You occupied a smoking room, as assigned at check-in. Therefore, there was no violation of the smoking policy that would incur a penalty.The only penalty scheme amounting to IDR 1,000,000 at our hotel is the penalty fee for guests smoking in non-smoking rooms, which clearly did not occur in this case.Based on the points above, we assure you that no transaction or deduction of IDR 1,000,000 has been made by Best Western Premier The Hive. If you have proof of the transaction deduction (such as a screenshot of the bank statement or card billing), please send it to us so we can assist you in further tracing. It is possible that the transaction originated from a third party (such as an OTA or the issuing bank) and not from our hotel system.We are committed to always maintaining transparency and providing the best service for all of our guests.This is our clarification. We hope this explanation can provide clarity, and we are ready to help if you need additional information. Regards, Rossy