M***d
Leisure
6.0
/10
Reviewed 14 week(s) ago
Pay 60 RM compound for parking. The first hotel in Malaysia without parking. The first hotel in Malaysia without water. You can't get a shower as the water pressure is low on level 3.
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Accommodation's Reply
26 Mar 2026
Dear Guest,
Thank you for taking the time to share your feedback. We sincerely apologize for the unexpected issues you encountered during your stay, particularly regarding the water issue. Sudden breakage of piping was unpredictable and it took a little time longer for us to tackle the issue.
This is certainly not the standard we aim to provide to our valued guests.
We are truly sorry to hear that your recent stay did not meet your expectations. Please accept our sincere apologies for the inconvenience you experienced.
We value all guest comments as they help us improve our services and facilities. Rest assured that your concerns have been shared with our management team for immediate attention, we will strive to make improvements accordingly.
We hope you will consider giving us another opportunity to serve you better in the future.
Sincerely,
The team of Hotel Sfera


