Ciel-Luxe Hotels

Explore Ciel-Luxe Hotels
8.4
Very Good
From 298 reviews
Cleanliness

9.2

Room Comfort

8.2

Service and Facilites

8.8

Traveler Reviews Ciel-Luxe Hotels

Number of reviews per page
20
40
Top reviews
Taylor
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Beautiful spot and the staff is so so lovely! They were so helpful and remembered my name from the first time we met :)
Clara Lillian
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excelent service
Felicita
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

This property was centrally located and the hotel was beautiful and staff was so kind and helpful.
Claudia
icon-Leisure
Leisure
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The location was great, quiet,but the room service didn't respect my privacy sign at the door and walked in to my room anyway. Also when I was checking out I left a tip for the cleaning person and the bell guy took it which left me very dissapointed. Other than that everything else was fine.
Delqui
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Super serviciales limpio comodo
Elmer
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

we were very happy and great staff!!
Ashley
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Este hotel fue increíble y muy céntrico.
Delqui
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Servicio de primera. Si tienes una situacion te buscan alternativas
Leilani
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Beautiful property with lush greenery. Staff was incredibly friendly and accommodating.
Jill
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

We set up airport transfer with Andrea but driver never arrived. He told us that he did NOT receive the request from Andrea. We contacted her and never received a reply and so got an Uber but since it was our first time in Guatemala this was very stressful! Room was NOT as pictured (no tub) and was very noisy with people dining/talking directly outside our window and at nearby front desk. Shower did not drain well. I requested water several times but did not receive. The bed was comfortable. Breakfast and location was good. Overall experience was not good and I would not stay here again!
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alicia
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

There was a parking fee. Plus you have to walk to & back to parking car. No reception in desk all night till 7am in the morning.
Raquel
icon-with Partner
with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

I absolutely loved this hotel! I spent two nights here for an extremely affordable price! The staff was very lovely, the bed was huge, room was always cleaned and well maintained throughout the day. I enjoyed the free breakfast, the ambiance and the location. It was located in an extremely walkable area. Hotel was a 10/10!
Arlenis
icon-Leisure
Leisure
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Property was in a great location, very clean with great service and the staff was great. I didnt eat at the restaurant but ordered room service and this would be the only area i would suggest an improvement for this property...the food lacked flavor, size and presentation
Oscar
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

There's no parking in the property and you have to pay for it, the room that I had reserved did not have air conditioning, the room that was stayed in the bathroom it's real small, the staircase going up to the second floor where the bed and the bathroom is a real small,
Timothy
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The gardens and sitting areas around the property were amazing and super quiet. The shower in the bathroom was very nice, especially after a long day of traveling. The staff were also super friendly. At around 9 o'clock at night someone started setting off fireworks over the hotel which paired with the live music in the courtyard made falling asleep relatively hard. We got the 'superior room 1 king bed' which was supposed to come with free bottled water but when we asked for bottled water they charged us extra.
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Elizeth
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Perfect stay right in the heart of Antigua
Edgar E
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Very friendly
Ingrid
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Beautiful Garden and lounging area.
Marlon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

The service is incredible. Everyone was friendly and helpful. The rooms are clean, and the location is in the center of everything. The design of the lofts is interesting and well decorated, but might difficult for the elderly. The wifi is weak, but everything else was absolutely great
Gloria
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Antigua is simply beautiful. It's so walkable and people are very friendly. And there's a world-class restaurant at every corner
Number of reviews per page
20
40