You’re not able to get ice. Unless you want to blocks to a different hotel. They won’t bring it to you. Air conditioning was turned off. You had to sleep with the Windows open. It was extremely hot in the room. We had requested wake up and a taxi. And when we went downstairs, they said no taxes for today. It’s too early in the morning but we had to leave in the 630 bus. So we ended up having to walk 5 to 6 bucks with luggage at 5:15 in the morning. It was really terrible. Don’t book off-season because everything closes early. There’s nothing to do. Even the Bar was empty.

Good location slightly dated hotel. Was clean and had a nice spa. Not surprising for this area, there was no kettle in the room and no where to get hot water from. We didn’t have breakfast as there were lots of local cafes nearby.

Great customer service

Excellent Service

We love this hotel and accommodations !! Very convenient and great location , great and helpful staff, clean and cozy!! Great breakfast, love it ! See you next year 💋

Room was very dated. Didnt even have a kettle

Nice and helpful staff.

Very central, good value

A hotel in a great location and a clean and spacious room. Staff were friendly and helpful.

Vey clean rooms, staff friendly, no breakfast tacked, mountain view magnificence.

It is dated and you can here everything in the adjoining rooms, but it is right in the heart of the city.

Terrible Experience — Do Not Stay Here The room had issues from the start. The toilet didn’t work, and after someone fixed the flush, we found the bathroom door wouldn’t close. The air conditioning was disconnected. When I called reception, a rude staff member told me to “just open the window.” When I pointed out AC was listed as an amenity, she hung up, saying she wasn’t a technician. There were two half-used toilet paper rolls — not even one new one. We had to sleep with the window open, facing one of the noisiest streets imaginable. Traffic and shouting went on late into the night. It was warm, there was no airflow, and sleep was nearly impossible. Later, we found the room door didn’t lock properly and had been left open. Every time after that, we had to struggle to close it. The mattress was terrible — you could feel the springs. The only decent part was the small pool and hot tub, but they’re in another hotel. You have to walk, take two elevators, follow confusing signs, and pay €2 to lock your belongings. You also can’t bring the towel back to your room. Every time I raised an issue, I got no help, no apology, not even basic courtesy. A truly disappointing stay. Avoid this place.

Welcoming staff. Perfect location. But there is zero amenities in the basic rm,. No facial tissues, no place to hang yr clothes, no aircon despite listed, it was super duper nosiy at night esp if yr room faces the road! Windows are the only way to ventilate the room. The carparking fees were very expensive

Very friendly staff and good wellness/fitness facilities. Spacious room and bathroom. However, the rooms are outdated and the bed is very uncomfortable. The air conditioning was also very old and loud. Would not stay here again only because of the bed.

Only negative I can say is being a solo traveler I would have preferred one large bed over two small ones. Also the bed was not comfortable at all! I didn’t sleep well as the mattress was too thin and I had to change positions all night as the mattress would hurt my back.

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Great location and facilities

Great location

Nothing to dislike! Good location near shops and just a half mile walk from the main bus station.

The room looked very old, with uncomfortable pillows and mattress. There were no power outlets near the bed, which made things very inconvenient. Street noise was loud, and it was hard to sleep. No real facilities – even the gym opens only at 10am. Overall, the hotel feels outdated and poorly maintained. Only the location is worth mentioning.