Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang)

Explore Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang)
8.4
Very Good
From 13,146 reviews
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Cleanliness

8.4

Room Comfort

8.4

Meal

8.0

Location

8.6

Service and Facilites

8.4

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Traveler Reviews Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang)

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Customer reviews
Verified Traveler
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9.4
/10
Reviewed 4 day(s) ago
Love the rooftop. You can see the mountain and feel the sun.
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Kenneth M. P.
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Transit
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9.1
/10
Reviewed 6 day(s) ago
Nice and close to the city, the view from the top was beautiful
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
The service from the staff was excellent. They really understood how to serve guests, even when they were tired after traveling. The staff did a great job welcoming and serving guests.
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E***a
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Staycation
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9.1
/10
Reviewed 1 week(s) ago
The room is not soundproof, but everything else is ok
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ا***و
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
awesome. an unforgettable experience
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Nur F.
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
Hello Ascent... Overall, everything is good. Location: Close to restaurants, Alfamart, close to the town square and the city center. Service: Staff are nice and friendly. When we entered the door, we were always greeted with "good morning, good evening, etc." However, registration took quite a long 30 minutes, probably because it was busy and there were a lot of guests. BTW, while we checked in, we were allowed to use the swimming pool facilities. We asked to borrow an iron and they responded immediately. The food: delicious, perhaps a bit pricey because it's delicious. Room comfort: cold AC, great mountain view, clean, staff always cleans every morning, toilet works well, but we were given a smoking room, even though we booked a non-smoking one. Well, there wasn't any cigarette smell, probably because it had been cleaned, and the staff also offered to spray it again if it needed to be cleaned. Thank you, kind receptionist. 🤗 Before we queued to enter, the receptionist offered us a drink first. It was the best. Thank you. The cleaning service was also great. We ran out of towels while swimming, and we were given new ones. 🙏🏻☺️ Always success, Ascent, to all crew and management
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1 people find it helpful
Illian D. A. S.
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Business
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8.5
/10
Reviewed 2 week(s) ago
The hotel is comfortable, the service is good. Breakfast should include fried eggs/omelettes, please 😊. Thanks
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A***a
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Staycation
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9.4
/10
Reviewed 2 week(s) ago
I stayed at this hotel for 2 nights. The service was friendly, the cleanliness was good, and the staff were friendly. The breakfast menu was quite good, but not very varied, hehe.
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1 people find it helpful
A***a
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Leisure
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8.5
/10
Reviewed 2 week(s) ago
Nice place to stay in Malang Very strategic location, close to everything
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Abi C.
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
I had a very comfortable stay at Ascent Hotel & Cafe. I was very satisfied with the complete facilities, the wide selection of breakfast, and the very friendly staff. 👍✨
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2 people find it helpful
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Muhammad A. S.
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Business
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10.0
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly & helpful during the check-in process, the breakfast was delicious, the menu was varied, close to the city center, everything was close by.
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Verified Traveler
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10.0
/10
Reviewed 3 week(s) ago
friendly staff, delicious breakfast, clean and fragrant bedroom
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Moch T. H.
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10.0
/10
Reviewed 3 week(s) ago
Stayed for business, very comfortable.
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Moch T. H.
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Business
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10.0
/10
Reviewed 3 week(s) ago
Overall comfortable during the stay
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1 people find it helpful
I***i
icon-origin-TRAVELOKA
5.7
/10
Reviewed 3 week(s) ago
The hotel staff was very unfriendly.
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2 people find it helpful
F***l
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Leisure
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9.0
/10
Reviewed 4 week(s) ago
The room is non-smoking but it smells a bit like cigarettes, I don't know where it came from. The rest is okay.
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2 people find it helpful
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Eka S.
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10.0
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, the room is nice.
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Verified Traveler
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10.0
/10
Reviewed 6 week(s) ago
The hotel is nice, the rooms are comfortable, and it's perfect for working. The breakfast menu is varied and delicious.
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Accommodation's Reply
19 Nov 2025
Greetings from Ascent Hotel & Cafe, Malang. Thank you for your positive feedback. We are glad that you enjoyed your stay and enjoyed our comfortable rooms and friendly working atmosphere. We are also glad that our delicious and varied breakfast menu met your expectations. Your valuable feedback drives us to strive to provide the best service and facilities to all our guests. We look forward to welcoming you back to Ascent Hotel & Cafe, Malang. For any inquiries or reservations, please feel free to contact us at +62*********666 or contact us again. Best regards, Brigitte Elisa Marketing
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Stephani J.
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Business
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8.5
/10
Reviewed 6 week(s) ago
Staying at Hotel Ascent was a pleasure! The rooms were comfortable and clean, and the homey atmosphere made me feel right at home. The breakfast was delicious and varied. Given the amenities and service provided, the price was well worth it. I'll definitely stay here again!
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1 people find it helpful
Accommodation's Reply
13 Nov 2025
Greetings from Ascent Hotel & Cafe, Malang. Thank you for your great review. We are so glad that you enjoyed our comfortable rooms, warm atmosphere and delicious breakfast. Your feedback inspires us to strive to provide the highest quality service and facilities to all our guests. We look forward to welcoming you back to Ascent Hotel & Cafe, Malang. For more information or reservations, please contact +62*********666 or email r*********@************.com. Brigitta Elisa, Marketing
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Comfortable, fun, hope to come back again
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1 people find it helpful
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