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Cleo Hotel Tunjungan
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Overall Ratings & Reviews Cleo Hotel Tunjungan
Traveloka (5,810)
8.4
Very Good
From 5,810 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.2
Meal
7.9
Location
9.0
Service and Facilites
8.4
People often mention about Cleo Hotel Tunjungan
All
Staff Friendliness (117)
Distance to City Center (114)
Ambiance (102)
Bedroom (102)
Bathroom (102)
Hotel Area (95)
Accessibility (93)
Surroundings (87)
Check-in/out Time (77)
Wifi (73)
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Traveler Reviews Cleo Hotel Tunjungan
Number of reviews per page
20
40
Customer reviews
T***a
Staycation
8.5
/10
Reviewed 7 day(s) ago
Close to Tunjungan Plaza 👍👍, just need to walk
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m***y
8.7
/10
Reviewed 1 week(s) ago
There are still baby cockroaches in the bathroom, so you have to spray it with cockroach exterminator frequently.
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Hy
Hery y.
Leisure
9.7
/10
Reviewed 1 week(s) ago
Clean hotel, in the city center, hotel staff are very friendly.
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y***i
8.0
/10
Reviewed 1 week(s) ago
There is no hot water, the AC is not cold enough
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H***n
9.1
/10
Reviewed 2 week(s) ago
The location is right across from Tunjungan Plaza.. It is also close to the town square... Many food choices
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S***o
Leisure
9.1
/10
Reviewed 2 week(s) ago
This was my first time staying here. It's directly opposite TP Mall, just a short walk across the street. There are plenty of eateries nearby, including McDonald's, Richeese, and cafes around the park. Parking is limited.
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R***n
Staycation
9.0
/10
Reviewed 3 week(s) ago
a good hotel for people who only need to stop by for one day, very ok
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FF
Faradhyda F.
Business
10.0
/10
Reviewed 3 week(s) ago
Very close to the mall, easy to get anywhere.
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R***i
8.9
/10
Reviewed 4 week(s) ago
The location is good in the city center, but I'm sorry it seems the sheets weren't changed and I got the room at the very corner at the end.
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a***i
10.0
/10
Reviewed 4 week(s) ago
Strategic and comfortable location, location near Tunjungan Mall.
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ap
anisa p. i.
Leisure
10.0
/10
Reviewed 6 week(s) ago
The hotel staff and security guards were very friendly. The location is very strategic. The hotel building is new and very clean, including the beds, bathrooms, and the exterior of the rooms.
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1 people find it helpful
Hanry D. S. B.
Business
9.1
/10
Reviewed 7 week(s) ago
The hotel's strategic location is right in front of Tunjungan Plaza Mall. Just cross the street and you'll arrive. The staff, from the receptionist to the security guard, are friendly. The standard rooms are comfy and clean. The food could be improved in terms of taste and variety.
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Hanry D. S. B.
Business
9.1
/10
Reviewed 7 week(s) ago
The hotel is located right in front of Tunjungan Plaza Mall, just across the street. The staff, from the receptionist to the front desk staff and security, are friendly. Standard rooms are recommended for comfort and cleanliness, allowing for a good night's rest. The food could be improved in terms of taste.
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1 people find it helpful
LD
Leni D. S.
Leisure
9.7
/10
Reviewed 9 week(s) ago
All the hotel staff are very friendly, responsive, and ready to help. The hotel is very close to the center of the city, but traffic noise is barely audible in the rooms; everything is within walking distance. The rooms and hotel grounds are always clean.
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Accommodation's Reply
21 Feb 2026
Dear Ms. Leni D.S., Thank you for choosing Cleo Tunjunggan Hotel for your stay in Surabaya. We are honored by your positive review of our hotel. We will share your feedback and comments with management and other staff members to help us improve our services. We look forward to welcoming you again.
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A***n
Transit
9.7
/10
Reviewed 9 week(s) ago
I just want to give some input, if possible, there could be facial tissue, so that there isn't just toilet tissue.
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1 people find it helpful
Accommodation's Reply
21 Feb 2026
Dear Valued Guest, Thank you for choosing Cleo Tunjunggan Hotel for your stay in Surabaya. We are honored by your feedback. We will share your suggestions and comments with management and other staff members to help us improve our services. We look forward to welcoming you again.
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h***o
8.5
/10
Reviewed 10 week(s) ago
Ok, great, close to malls and places to eat
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Accommodation's Reply
21 Feb 2026
Dear Cleo, Hotel Tunjungan thanks you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.
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W***u
Transit
10.0
/10
Reviewed 10 week(s) ago
friendly staff, comfortable place.
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Accommodation's Reply
21 Feb 2026
Dear Cleo, Hotel Tunjungan thanks you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.
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E***a
10.0
/10
Reviewed 10 week(s) ago
The staff is very friendly, very comfortable.
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Accommodation's Reply
21 Feb 2026
Dear Cleo, Hotel Tunjungan thanks you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.
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VA
Vincentius A.
Business
5.6
/10
Reviewed 10 week(s) ago
The room is in bad condition, the smell of cigarettes is very strong, the AC is broken, the room is still for sale.
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2 people find it helpful
Accommodation's Reply
21 Feb 2026
Dear Mr. Vincentias A., Thank you for choosing Cleo Tunjungan Hotel for your stay in Surabaya. We apologize for the inconvenience caused by the amenities in your room. We will forward your feedback and complaint to management and other staff members to help improve our hotel services. We hope to welcome you again.
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D***n
Business
9.4
/10
Reviewed 10 week(s) ago
Good, friendly service and close to TP, you can cross directly 💖
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Accommodation's Reply
21 Feb 2026
Dear Cleo, Hotel Tunjungan thanks you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.
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Number of reviews per page
20
40
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