Cleo Hotel Tunjungan
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Overall Ratings & Reviews Cleo Hotel Tunjungan
Traveloka (4,704)
8.4
Very Good
From 4,704 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.2
Meal
8.0
Location
8.9
Service and Facilites
8.4
People often mention about Cleo Hotel Tunjungan
All
Staff Friendliness (100)
Distance to City Center (98)
Bedroom (87)
Bathroom (87)
Ambiance (86)
Hotel Area (83)
Accessibility (80)
Surroundings (72)
Check-in/out Time (70)
Wifi (66)
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Traveler Reviews Cleo Hotel Tunjungan
Number of reviews per page
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Customer reviews
J***n
9.4
/10
Reviewed 1 day(s) ago
Nice hotel, located in very strategic area, very near to bus stop and mall and food & beverages stall. The hotel itself is clean, they provided daily bottled water and you can refill the water on the water station available in the hallway. The staff hospitality are great, they're so friendly and helpful, they have a great taste of jokes as well. The room, actually not that big, but you can held up to 7 people comfortably. Bathroom are a little homework, only for the privacy context, other than that, for the price offered, very value
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Verified Traveler
Leisure
9.4
/10
Reviewed 2 day(s) ago
We love this place. Will be back again
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Accommodation's Reply
08 Dec 2025
Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.
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Verified Traveler
Business
10.0
/10
Reviewed 1 week(s) ago
Nice, comfortable, and clean place. Located in the city center
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Accommodation's Reply
08 Dec 2025
Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.
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A***a
Staycation
8.5
/10
Reviewed 2 week(s) ago
The towels only arrived an hour after I entered the room. A fruit fly suddenly entered the room. I don't know where it came from🤷🏻♀️
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Accommodation's Reply
08 Dec 2025
Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored to have you review our hotel. We will share your feedback and comments with our management and colleagues. We look forward to welcoming you back.
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NK
Nungky K.
8.5
/10
Reviewed 2 week(s) ago
The hotel is quite comfortable because it is in the middle of the city area, right in front of Tunjungan Plaza so it's easy to go anywhere.
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Accommodation's Reply
08 Dec 2025
Hello Khun Nungki, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.
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Verified Traveler
Leisure
8.5
/10
Reviewed 3 week(s) ago
The staff is friendly and responsive. The rooms are clean and the toilets are spotless. Good job, guys!
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Accommodation's Reply
08 Dec 2025
Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are delighted to receive your positive review. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back again.
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I***I
Transit
10.0
/10
Reviewed 3 week(s) ago
Location in front of Tunjungan Mall 1, economical price, facilities according to price, clean.
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Accommodation's Reply
08 Dec 2025
Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.
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A***a
10.0
/10
Reviewed 3 week(s) ago
Staff are friendly and responsive, enjoyed staying here.
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1 people find it helpful
Accommodation's Reply
08 Dec 2025
Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.
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Ika L. M. E.
Leisure
9.4
/10
Reviewed 4 week(s) ago
The staff was very friendly. Location was really convinient cause near from TP and located in city center. Room was clean and smell good. Bathroom was clean. Bath linen smell good. AC was perfect operated. Price of the hotel was affordable with good location. RECOMMENDED HOTEL!!!
+2
2 people find it helpful
Accommodation's Reply
08 Dec 2025
Hi Ika, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We hope to see you again soon.
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N***i
Staycation
10.0
/10
Reviewed 5 week(s) ago
Despite being a 3-star hotel, the service is excellent. It's close to Tunjungan Plaza Mall.
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Accommodation's Reply
07 Nov 2025
Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.
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YF
Yulia F.
10.0
/10
Reviewed 5 week(s) ago
In the middle of the city center, it's very comfortable.
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Accommodation's Reply
07 Nov 2025
Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.
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T***a
10.0
/10
Reviewed 6 week(s) ago
The staff is very friendly, the service is good, and the hotel is clean and attractive. Absolutely the best.
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Accommodation's Reply
07 Nov 2025
Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.
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J***s
Transit
8.1
/10
Reviewed 6 week(s) ago
It is located near city center and the facilities are quite good.
1 people find it helpful
Accommodation's Reply
07 Nov 2025
Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.
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Dewi M.
Leisure
9.4
/10
Reviewed 6 week(s) ago
The staff are very friendly and close to the mall, downtown area of Surabaya
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1 people find it helpful
Accommodation's Reply
07 Nov 2025
Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.
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Hasnawati A.
Leisure
10.0
/10
Reviewed 7 week(s) ago
The hotel staff is friendly, the hotel is clean and tidy and the location is very close to the mall...
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4 people find it helpful
Accommodation's Reply
07 Nov 2025
Hi Hasnawati, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We hope to see you again soon.
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V***y
9.1
/10
Reviewed 7 week(s) ago
Friendly staff, close to Tunjungan Plaza Surabaya
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Accommodation's Reply
07 Nov 2025
Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.
See original
M***d
Business
9.4
/10
Reviewed 8 week(s) ago
The hotel is right in the city center, right in front of Tunjungan Plaza mall, close to restaurants and cafes, the service is friendly, water dispensers are provided outside the rooms, the rooms are not too big but comfortable and clean.
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1 people find it helpful
Accommodation's Reply
25 Oct 2025
Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.
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MR
Miftakhur R.
Business
10.0
/10
Reviewed 9 week(s) ago
Have stayed here several times, good service, recommended if you go to Surabaya and the location is also strategic in front of Tunjungan Plaza Pass
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1 people find it helpful
Accommodation's Reply
25 Oct 2025
Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.
See original
Verified Traveler
Business
9.4
/10
Reviewed 10 week(s) ago
Friendly staf, great location, near by the Tunjungan Plaza Mall, so many interesting place around and the better thing is near by 24 hour restaurant such as McD and Richesse
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Accommodation's Reply
11 Oct 2025
Hello, thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have provided us with the best review of our property. We will share your suggestions and reviews with management and fellow staff. We hope to see you again. Warmest regards from Cleo Tunjungan Management.
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Lenny A.
Leisure
10.0
/10
Reviewed 11 week(s) ago
Very suitable and easy. Highly recommended place to stay
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Accommodation's Reply
11 Oct 2025
Hello Lenny A, thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have provided us with the best review of our property. We will share your suggestions and reviews with Management and other staff members. We hope to see you again. Warm regards from Cleo Tunjungan Management.
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Number of reviews per page
20
40
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