Does Cleo Hotel Tunjungan provide parking?

Yes, Cleo Hotel Tunjungan provides parking. Please confirm details directly with the hotel.

What do past guests say about Cleo Hotel Tunjungan?

Cleo Hotel Tunjungan is well-known for its Location, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

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Cleo Hotel Tunjungan

Name: Cleo Hotel Tunjungan
Address: Jalan Basuki Rahmat No 11, Genteng, Surabaya, Jawa Timur, Indonesia, 60271, Jalan Basuki Rahmat No 11, Jawa Timur, 60271, Indonesia
Rating: 8.4

Hotels

8.4

/10

Very Good

5,735 reviews

What Guests Say About Their Stay

Distance To City Center (131)

Staff Friendliness (125)

Bedroom (111)

Accessibility (109)

Een A.

9.7

/ 10

Highly recommended... The staff are all friendly, 24/7 service. The rooms are clean and fragrant every day, security and comfort are maintained, easy access to everywhere, there are even common food, even the sultan's tastes are complete, the AC is very cold, the water heater is hot enough, there are complete TV channels, and a safe is available. The price is pocket-friendly, even for work, computer facilities are provided. Very satisfying. Will come back here again if I am in East Java.

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M***d

9.4

/ 10

The hotel is right in the city center, right in front of Tunjungan Plaza mall, close to restaurants and cafes, the service is friendly, water dispensers are provided outside the rooms, the rooms are not too big but comfortable and clean.

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H***a

8.5

/ 10

small room, but comfortable, clean, tidy, warm water ok, no musty smell 🫰. to Tunjungan plaza only 3 minutes, If I go to Surabaya again, I will stay here again, and hopefully it will be the same, and better🙏

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R***i

10.0

/ 10

Right in front of TP, just cross a short distance and you'll be there, the staff are friendly, even the security guard is friendly, they helped me carry my suitcase, I left it at TP before checking in, the staff brought my suitcase to my room, thank you ⭐️⭐️⭐️⭐️⭐️

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V***a

10.0

/ 10

The hotel's location is opposite Tunjungan Plaza, so going to Galaxy Mall is very close. The hotel staff is very friendly, very pleasant. Starting from the receptionist, cleaning staff to security. I highly recommend staying here and next time I will stay here again

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In the Area

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Jalan Basuki Rahmat No 11, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Cleo Hotel Tunjungan is located in area / city Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Cleo Hotel Tunjungan

Jalan Basuki Rahmat No 11, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

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Discover More About Cleo Hotel Tunjungan

Cleo Hotel Tunjungan – The Best Comfort in the Heart of Surabaya

Located at Jl. Jenderal Basuki Rachmat No.11, Surabaya, Cleo Hotel Tunjungan offers an exceptional stay experience with top-quality service and modern facilities at an affordable price. Situated in a strategic location in the city center, this hotel is the ideal choice for both tourists and business travelers looking for easy access to Surabaya's main destinations.

Just steps away from Tunjungan Plaza Mall, one of the largest shopping centers in Surabaya, guests can easily enjoy entertainment, culinary delights, and shopping options. Nearby, Monumen Bambu Runcing and Taman Apsari offer historical and relaxing spots for exploration. Additionally, Dyandra Convention Center, a hub for business events and exhibitions, is within convenient reach.

For culinary enthusiasts, don’t miss the legendary taste of Rawon Setan, a famous Surabaya dish located near the hotel.

Enjoy a comfortable stay with friendly service, complete facilities, and a prime location that makes your trip effortless. Experience it all at Cleo Hotel Tunjungan.

All facilities in Cleo Hotel Tunjungan

Bar, Cafe and Lounge

Lobby

Bedroom

In-room Bathroom

Public Facilities

Parking
Coffee shop
Elevator
Restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Cable TV
Desk
In-room safe
Shower
TV

Hotel Services

Concierge
24-hour security
Laundry service
24-hour Receptionist

General

AC
Non-smoking room
Smoking area

Business Facilities

Computer station
Meeting facilities

Transportation

Car rental

Connectivity

LAN Internet

Accommodation Policy & General Information in Cleo Hotel Tunjungan

Important Note

In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at Cleo Hotel Tunjungan	55
Number of floors in Cleo Hotel Tunjungan	7
Another facilities in Cleo Hotel Tunjungan	Coffee shop, Room service, Safety deposit box, WiFi in public area, Cable TV

Frequently asked question in Cleo Hotel Tunjungan

What are available facilities at Cleo Hotel Tunjungan?

There are top facilites at Cleo Hotel Tunjungan such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Cleo Hotel Tunjungan?

The standard check-in time at Cleo Hotel Tunjungan is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of Cleo Hotel Tunjungan?

Cleo Hotel Tunjungan is a 2.0-star hotel.

How many floors does Cleo Hotel Tunjungan have?

Cleo Hotel Tunjungan has 7 floors.

How many rooms are available at Cleo Hotel Tunjungan?

Cleo Hotel Tunjungan has 55 rooms in total.

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More Reviews from Other Guests in Cleo Hotel Tunjungan

Overall Ratings & Reviews Cleo Hotel Tunjungan

Traveloka (5,735)

8.4

Very Good

From 5,735 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.2

Meal

8.0

Location

8.9

Service and Facilites

8.4

People often mention about Cleo Hotel Tunjungan

All

Staff Friendliness (104)

Distance to City Center (101)

Ambiance (91)

Bedroom (91)

Bathroom (91)

Hotel Area (86)

Accessibility (84)

Surroundings (76)

Check-in/out Time (72)

Wifi (68)

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Traveler Reviews Cleo Hotel Tunjungan

Number of reviews per page

Customer reviews

Ardani K.

Transit

9.4

/10

Reviewed 3 day(s) ago

Thank you for your hospitality

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E***a

Business

8.8

/10

Reviewed 5 day(s) ago

The location is strategic because it's close to Tunjungan Plaza Mall (across from the mall). The breakfast is standard. There's only one elevator, so you have to wait quite a while to use it. The rooms are also standard. The staff is friendly and very helpful when needed.

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S***l

Leisure

7.9

/10

Reviewed 2 week(s) ago

The room's AC was hot until the 3rd night and was not repaired even though it had been reported.

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Anton B.

Staycation

9.3

/10

Reviewed 2 week(s) ago

The location is in front of Tunjungan, only the neighbors' rooms can be heard, and the room is a bit narrow, the service is extraordinarily good, the food lacks variety, hopefully in the future it can be improved

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risnarahayu

10.0

/10

Reviewed 2 week(s) ago

Close to everywhere and friendly staff

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dina a.

9.4

/10

Reviewed 2 week(s) ago

strategic location, comfortable but the room still smells strongly of cigarettes

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Een A.

Staycation

9.7

/10

Reviewed 3 week(s) ago

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Verified Traveler

10.0

/10

Reviewed 3 week(s) ago

It was very enjoyable for all of us

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1 people find it helpful

Accommodation's Reply

30 Dec 2025

Dear Cleo, Hotel Tunjungan, Thank you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.

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M***a

Transit

8.5

/10

Reviewed 4 week(s) ago

Right in the heart of the city. Right in front of Tunjungan Plaza. The staff are friendly and very helpful. Great. Good. Recommended.

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1 people find it helpful

Accommodation's Reply

30 Dec 2025

Dear Cleo, Hotel Tunjungan thanks you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.

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leni f. h.

Staycation

9.4

/10

Reviewed 4 week(s) ago

It's very nice here, strategically located in front of Tunjungan Plaza.

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Accommodation's Reply

30 Dec 2025

Dear Ms. Leni F.H., Thank you for choosing Cleo Tunjunggan Hotel for your stay in Surabaya. We are honored by your positive review of our hotel. We will share your feedback and comments with management and other staff members to help us improve our services. We look forward to welcoming you again.

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P***t

Leisure

8.8

/10

Reviewed 5 week(s) ago

The location is right across from Tunjungan Plaza mall, so you don't need to bother ordering an online taxi to get to the mall 😄

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Accommodation's Reply

30 Dec 2025

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J***n

9.4

/10

Reviewed 6 week(s) ago

Nice hotel, located in very strategic area, very near to bus stop and mall and food & beverages stall. The hotel itself is clean, they provided daily bottled water and you can refill the water on the water station available in the hallway. The staff hospitality are great, they're so friendly and helpful, they have a great taste of jokes as well. The room, actually not that big, but you can held up to 7 people comfortably. Bathroom are a little homework, only for the privacy context, other than that, for the price offered, very value

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Accommodation's Reply

30 Dec 2025

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Verified Traveler

Leisure

9.4

/10

Reviewed 6 week(s) ago

We love this place. Will be back again

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Accommodation's Reply

08 Dec 2025

Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.

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Verified Traveler

Business

10.0

/10

Reviewed 7 week(s) ago

Nice, comfortable, and clean place. Located in the city center

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Accommodation's Reply

08 Dec 2025

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A***a

Staycation

8.5

/10

Reviewed 8 week(s) ago

The towels only arrived an hour after I entered the room. A fruit fly suddenly entered the room. I don't know where it came from🤷🏻‍♀️

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Accommodation's Reply

08 Dec 2025

Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored to have you review our hotel. We will share your feedback and comments with our management and colleagues. We look forward to welcoming you back.

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Nungky K.

8.5

/10

Reviewed 8 week(s) ago

The hotel is quite comfortable because it is in the middle of the city area, right in front of Tunjungan Plaza so it's easy to go anywhere.

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Accommodation's Reply

08 Dec 2025

Hello Khun Nungki, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.

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Verified Traveler

Leisure

8.5

/10

Reviewed 9 week(s) ago

The staff is friendly and responsive. The rooms are clean and the toilets are spotless. Good job, guys!

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Accommodation's Reply

08 Dec 2025

Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are delighted to receive your positive review. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back again.

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I***I

Transit

10.0

/10

Reviewed 9 week(s) ago

Location in front of Tunjungan Mall 1, economical price, facilities according to price, clean.

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Accommodation's Reply

08 Dec 2025

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A***a

10.0

/10

Reviewed 9 week(s) ago

Staff are friendly and responsive, enjoyed staying here.

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1 people find it helpful

Accommodation's Reply

08 Dec 2025

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Ika L. M. E.

Leisure

9.4

/10

Reviewed 10 week(s) ago

The staff was very friendly. Location was really convinient cause near from TP and located in city center. Room was clean and smell good. Bathroom was clean. Bath linen smell good. AC was perfect operated. Price of the hotel was affordable with good location. RECOMMENDED HOTEL!!!

2 people find it helpful

Accommodation's Reply

08 Dec 2025

Hi Ika, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We hope to see you again soon.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.