Overall Ratings & Reviews Tsai Hotel and Residences

The room was old, the toilet was broken and leaked all night, had to call the repairman 2-3 times. The blanket was very thin. The service was not proactive, had to wait for a call to be done. There was no shower gel. Called to request 2 more packs of shampoo and the fee was 40. Overall, I was not satisfied.

Vệ sinh kém, chăn ga rất cũ, chúng tôi đến sớm hơn 1 tiếng nhưng khách sạn không hỗ trợ nhận phòng sớm, nhân viên báo muốn nhận phòng sớm sẽ phải trả thêm tiền. Tôi đặt phòng 3 người, sau khi dùng hết 1 cuộn giấy vệ sinh, yêu cầu thêm thì nhân viên báo phải trả 20 peso và giải thích là chính sách của khách sạn. Không có sẵn bộ vệ sinh trong nhà tắm và dép đi trong nhà Sẽ không quay lại

Phòng rộng rãi, sạch sẽ. Vị trí ngay trung tâm, xung quanh có rất nhiều quán ăn và quán cafe. Nhân viên lễ tân và bảo vệ rất nhiệt tình, vui vẻ và sẵn sàng để giúp đỡ.

The staff were very professional and that dude from the front desk “Ken” was very accommodating! I'm definitely coming back whenever I'm in Cebu.

Budget hotel for your stay here in Lahug. Facilities are clean and big also have trees.

Hotel is very affordable and clean. Services are super B and best to stay in especially if you're going around the City. Highly recommended! 💯.

Friendly people and nice place.

Friendly and accommodating people.

The interior of the hotel room is rather old fashion, the room is dusty, the air conditioner is noisy, and the shower is only 60 cm, lastly when showering the water goes everywhere.

staff is good and had a big room. satisfied customer here. will book this hotel again soon

Best price. Great location. Good starting point - if you want to go up the mountains for your visit to Temple of Leah, Tops, and Sirao Garden. - if you want to do City Tour Very near IT Park The only thing they need to improve on is the room preparedness. We needed to ask for towels twice, and had to ask help with the hot shower which could have been avoided if the rooms are 100% ready before the guests arrive.

Beyond expectation for the price. It's just a waste of the trip because you can sleep so it's really comfy. 👌🏻

Im happy because the room is very clean

I stayed at the hotel many times, the room is quite big and beds were comfortable.It has freebies of coffee, tea and water. Soap and toothbrushes. Its clean and tidy.Hotel.is walking distance to restaurant, department stores, and easy access to tourist spots uphill.The service and comfort it provides is more than what you paid for.

The room was really clean and presentable

I never expected a really good place with the amount I paid in app. It was more than I expected and the staff are accommodating as well though we have to pay for the early check in.

It was nice. Easy for going anywhere.

Clean & comfy..Staffs are polite. Many good foods to try around the area. I ate my favorite chorizo cebu and there's a nearby eatery that serves boneless lechon belly, very yummy! Surely will stay again.

The lobby and our room are cozy, plus the hotel's location is accessible to restaurants and the pick-up point for Cebu mountain tour.

staying at Tsai Hotel with my friends is an awesome experience. we were relaxed and assured that everything we needed are readily provided. they accommodated their guests well. I love to go back here and stay with my love ones. 😊