Overall Ratings & Reviews Viva Heavens by Wyndham, A Trademark All Inclusive

We found the bed sheets with some stains and hair in the shower and bathroom. House keeping department was needed to be contacted! The hallways to the room was filtered was filtration! In the breakfast buffet was one cook employee who wasn't customer service friendly!

My recent visit to Viva Heavens by Wyndham in Puerto Plata was truly enjoyable, and I wanted to share some highlights. From the moment I arrived, the atmosphere was vibrant and welcoming. The resort itself is beautiful, with well-maintained grounds and a lovely pool area perfect for relaxing. My room was comfortable and clean, offering a pleasant retreat after a day in the sun. One of the absolute standouts of my trip was the food, thanks in large part to Chef Amaurys. His culinary skills were evident in every dish I tried. The variety and quality of the meals were exceptional, and Chef Amaurys consistently delivered delicious and memorable dining experiences. It's clear he puts a lot of passion into his work, and it truly elevated the gastronomic aspect of my stay. Equally impressive were the entertainment staff. Their energy and enthusiasm were infectious! They organized a fantastic range of activities throughout the day and evening, ensuring there was always something fun happening. Whether it was poolside games, dance lessons, or evening shows, the entertainment team created a lively and engaging atmosphere that added so much to the overall vacation experience. Their ability to connect with guests and make everyone feel included was remarkable. Overall, Viva Heavens by Wyndham provided a fantastic getaway. The combination of excellent food, thanks to Chef Amaurys, and the outstanding entertainment team made made for a truly memorable vacation. I'd highly recommend it.

We stayed at viva heavens for a week and it truly was an enjoyable experience.

Our entire group of girls had an amazing time at Viva Heavens. The staff were extremely welcoming and made our stay so much better. The food was also good for an all-inclusive. We couldn’t have asked for a better time. Even some of the entertainment employees became our friends. We also went during the “off-season” so the hotel was a bit quieter but we didn’t mind that at all since the employees still made it enjoyable. The cleaning service was also very good and always catered to our needs. Very good stay and would come back again. :))

We recently stayed at Viva Heavens by Wyndham with our family and, while the facility itself was well-maintained and the beach beautiful, there were serious issues that would prevent us from ever returning. Most of the staff, including bar and concierge services, were friendly and professional. However, the front desk was a major exception—consistently uncooperative, inflexible, and in one disturbing instance, refused to return my daughter’s passport, creating a situation that felt inappropriate and alarming. As a parent, this was deeply unsettling, especially in a foreign country. I escalated the incident to upper management, who handled the report professionally, but the experience has stayed with us. If you're traveling with children or are a woman traveling alone, I would strongly caution against staying here. The food was another major disappointment—bland at best, and in some cases, caused illness among members of our group. In over 20 years of travel, this was easily the worst food experience we've had on vacation. Given the health issues and lack of quality or variety, the dining alone is enough reason to look elsewhere. In summary: Safety concerns at the front desk, poor food quality, and illness from food/drink made this a regrettable stay. Spend a little more and go to a resort with higher standards.

The resort is very clean, good choice of meals and the staff is very attentive.

El personal fue espectacular muy amables y serviciales

They can improve in some area but especially the food choice.

This resort needs to update the property ( rooms ), good entertainment but I paid extra for earlier check in and I don’t have my room after 3 pm

The property was well maintain and the food was really good and the only thing is the animation team was not as good it needs more improvement

My family and I went on vacation to Viva Heavens and had an amazing time. The resort is smaller than the usual, but the food and entertainment were great. The staff were also very welcoming and helpful. I highly recommend if you’re looking for an affordable, relaxing, and calm vacation.

The service and staff were very good, ,,, didn’t like that the room needs to be more remodel , needs more lighting

Food was pretty bad. And service was worse. Very rude bartenders and staff. Worse all inclusive resort we’ve ever been too.

La comida es super rica

Would not recommend

My daughter has celiac disease. When we made the reservation, we made sure we called the hotel ourselves and told them about this. They said they were options for her to eat. When we arrived, we received a letter in Spanish explaining that she had celiac disease and that we were to give that letter to all of the people who were involved in restaurants. Unfortunately, there were some places who served food who did not understand the letter. In my opinion, this is where speaking English is a benefit to Tourists even though the letter was in Spanish, they still did not understand and when we tried to explain, they did not understand us. Celiac disease is something that we don’t mess around with given this reason as to the workers not understanding the tourist who were staying at their hotel is how I rate an average.

it’s a good hotel happy the second day of stain the patrol remove everybody from the water because the waves was too stronger

We loved, all of the dance instructors and yoga. Ms. Marie from the front desk was wonderful and so was Ms. Juana from Viva Club. Our Private Tour guide Mr. Enrique was knowledgeable and kind and we really enjoyed the drive around. The all inclusive food options from breakfast-Dinner were fresh and hearty and delicious. Hard working people, professional and kind. We will visit again and want to join membership.

Viva Heavens has been the best hotel I have stayed in. This was my 2nd year visiting in a row. I LOVE EVERYTHING about Viva Heavens. Such friendly staff who go out of their way to make you happy. The food is delicious, especially the Buffet restaurant. Every night is a different menu and the 4 restaurants are truly fine dining. The hotel and rooms are very clean. And above all i felt exteemely safe at all times.

The a la carte option was not good. Only experience 2 restaurants due to others not available.