Problema con el agua caliente la primera noche pero lo solucionaron. En el cuarto se escucha todo lo del resto del hotel.

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My room looked nothing like the picture on the site. The hotel was tacky and I would never had stayed there had I not payed in advance. They moved me to somewhat of a better room. It was noise in my room as the restaurant was above my room. There was also a funky smell to the room. It was a good location from the center of town. It was too expensive for what it was. I discussed with another guest and she thought the same.

Very nice place to stay

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Great place to stay

Clean room,friendly staff,rooftop restaurant, lots of great places in walking distance. Good food and not expensive.

Room was spotless and friendly staff

Súper recomendado

El personal estuvo 10/10, brindaron un excelente servicio y atención. Y el hotel es muy lindo.

It’s was a very nice place , but our room was way too noisy , but we love the rooftop it was very nice and the services was outstanding

It a had a little smell but other then that it was nice

Excellent stay! Very clean, food was amazing, sheets and towels were very comfortable. Overall great experiences, even enjoyed a massage!

This place was excellent!! Rooms were clean. The ambiance is beautiful. The roof top restaurant was amazing.Sara at the from desk was really helpful. Lilly from concierge went above and beyond with helping us plan our trip.

Clean room, staff was amazing. Good food.

Everything was great. Personnel was amazing. Rooftop restaurant is really good.

Staff were pleasant and helpful. Hotel is in a nice location

The staff was extremely nice and the breakfast with a view was amazing. That alone is worth staying there. The lunch and dinner were good as well, the drinks were ok. As we found in Guatemala, most drinks are just ok. The rooms are clean the shower decent. The only con is that you WILL hear people starting at 0530-0600 dragging their luggage and chatting loudly every day so just plan on getting up at that time.

The room was fabulous, very clean, smelled amazing and bed was very comfy. I especially enjoyed the rain shower and the convenient location. The staff was so friendly, spoke English which was very helpful, and the food in the restaurant was incredible. I would highly recommend El Carmen!

Good place to stay, pretty close to everything