7.4
Pleasant
From 80 reviews
Cleanliness

7.2

Room Comfort

7.4

Service and Facilites

8.0

Traveler Reviews Hotel Esperanza

Number of reviews per page
20
40
Top reviews
Dennis Michael
icon-Leisure
Leisure
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Easy access, helpful friendly staff
Lydia
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 110 week(s) ago

Expedia Group verified review

The door locks didn’t function and there was no AC as listed. The window also didn’t shut or lock.
Verified traveler
icon-
2.0
/10
Reviewed 283 week(s) ago

Hotels.com verified review

The walls were very dirty, anything you touched fell apart, and I was literally afraid that somebody was going to break into the door and rob me. I would not recommend staying here
Verified traveler
icon-Business
Business
10.0
/10
Reviewed 285 week(s) ago

Hotels.com verified review

Wonderful staff Very friendly
Verified traveler
icon-Leisure
Leisure
6.0
/10
Reviewed 325 week(s) ago

Expedia Group verified review

Very simple older non vacation type of hotel. Convenient to bus station. Basic.
Dwight
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 336 week(s) ago

Hotels.com verified review

The man at the front desk was very nice .We thought the hotel was pet friendly,but it was not
GlennC
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 349 week(s) ago

Expedia Group verified review

We needed a place to stay during the busy Independence Day Celebrations. There were very few vacancies that we could afford. Eduardo was very helpful. We give him high marks.... The property is basic and austere... but saved us money for the short stay...
Verified traveler
icon-Friends and Family with Children
Friends and Family with Children
6.0
/10
Reviewed 352 week(s) ago

Expedia Group verified review

Its OK to sleep and expect nothing else. Bed bugs and ac barley works.
Verified traveler
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 356 week(s) ago

Expedia Group verified review

I liked that the room had 3 beds to accomodate the five of us. I DID NOT LIKE that the room wasn't ready on time! It wasn't ready until between 4 and 430 PM. I DID NOT LIKE that the room had a very old Air Conditioner that couldn't begin to cool a room 1/10th the size of our room. It needed to be replaced! I COULDN'T SLEEP because of the EXTREME HEAT in our room, so I Called Expedia and left the hotel to drive all night without rest to our next destination. I DID NOT LIKE the man at the Recetion Desk REFUSING TO ANSWER THE PHONE WHEN EXPEDIA TRIED TO CALL AND RESOLVE OUR AC PROBLEM simply, in his words, "the hotel is full, so I dont need to answer the phone. The Owner can talk to Expedia." He knew Expedia was calling because we told him it was Expedia who was trying to call. DO YOURSELF A FAVOR AND AVOID THIS PROPERTY, no matter how desperate you may be!
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Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 366 week(s) ago

Expedia Group verified review

This is a basic hotel good for sleeping, bathing and doing your business. Not a big deal it’s close to downtown and a few blocks from El Malecón which is the boardwalk at the beach. If all you need is basic necessities this hotel will serve that purpose it is no way near two stars but again it’s cheap accommodations to save you money and enjoy the food in Mazatlan which BTW it’s amazing try Panama Restiarant.
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Verified traveler
4.0
/10
Reviewed 385 week(s) ago

Expedia Group verified review

Old delapitated building, no hot water at sink. Did not shower,sink in shower. No amenities at all, language spanish mainly. TV only one chanel in english. Like a dungen. People friendly
Guillermo
8.0
/10
Reviewed 408 week(s) ago

Expedia Group verified review

Lcation..air condtion. Friendly staff no parking and I will be back to this place
kevin
8.0
/10
Reviewed 409 week(s) ago

Expedia Group verified review

close to central bus station and beach
Lisa
8.0
/10
Reviewed 430 week(s) ago

Expedia Group verified review

Staff was very good, room clean, busy street (location)
kevin
8.0
/10
Reviewed 432 week(s) ago

Expedia Group verified review

Staff is very friendly and helpful, but level of English skills varies from one staff member to the next Cleaning crew went out of their way for us, getting us a table and hangers so we could keep items off the floor May not be to every North American’s liking. But we found this to be good enough (and near enough to the beach) to extend our stay twice Only thing I wish was that their pillows be bigger and firmer
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Amadeo
icon-
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Muy buen servicio
Uriel
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Lugar tranquilo, comodo para pasar la noche, incluye 1 desayuno gratis
CLAUDIO
icon-Leisure
Leisure
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

la verdad que servicio tán excelente y limpio la comida muy bien
César Alejandro
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Buen servicio de entrada sin problemas
JESUS
4.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

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Number of reviews per page
20
40