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8.6
Very Good
From 2,942 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.7
Meal
8.6
Location
8.9
Service and Facilites
8.6
People often mention about Mercure Karawang
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Distance to City Center (59)
Surroundings (51)
Bedroom (50)
Bathroom (47)
Hotel Area (47)
Staff Friendliness (46)
Ambiance (46)
Variety (45)
Accessibility (42)
Wifi (39)
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Traveler Reviews Mercure Karawang
Number of reviews per page
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40
Customer reviews
RF
Rainaldino F.
Staycation
10.0
/10
Reviewed 1 day(s) ago
The Arabian-themed food was delicious. You couldn't go wrong, even though it's a bit of a detour from Jakarta.
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Accommodation's Reply
24 Aug 2025
Dear Mr. Rainaldino F, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, m. revy GUNADI, Front Office Manager
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R***y
9.7
/10
Reviewed 6 day(s) ago
over all is good, need improve for TV due to picture is not clear.
Suggest change with smart TV for more experience entertainment.
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Accommodation's Reply
24 Aug 2025
Dear Valued Guest,
Thank you for taking the time to share your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused.
At Mercure, we are committed to providing exceptional service to all our guests, and your feedback is invaluable to us. We have taken immediate action to address the issues you raised and prevent their recurrence in the future.
We appreciate your valuable insights and hope to have the opportunity to serve you better in the near future.
Best regards,
M Revy GUNADI
Front Office Manager
SG
Senar G.
Business
8.5
/10
Reviewed 2 week(s) ago
Nice hotel, friendly staff, clean room but unfortunately got a smoking room
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Accommodation's Reply
24 Aug 2025
Dear Mr./Ms. Senar G, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI. Front Office Manager
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D***A
Staycation
10.0
/10
Reviewed 3 week(s) ago
Stayed overnight to visit my child studying at Unsika. Centrally located, very friendly staff, delicious food (in the dining room) for a reasonable price, clean and fragrant, and excellent room service. Thanks, Mercure Karawang. I'll be back!
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Accommodation's Reply
08 Aug 2025
Dear Guest, We very much appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, m revy GUNADI, Front Office Manager
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H***n
Business
8.8
/10
Reviewed 3 week(s) ago
The staff was helpful and friendly. The facilities were good, and it was close to the Galuhmas Mall dining area. The air conditioning in the room needed improvement, especially as it smelled of cigarette smoke. For some reason, it smelled of cigarette smoke in the middle of the night. Slippers were also unavailable on the second day. Fortunately, after reporting the problem, housekeeping staff responded quickly. I stayed for 3 nights.
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Accommodation's Reply
05 Aug 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI. Front Office Manager
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E***Y
10.0
/10
Reviewed 4 week(s) ago
Ok, very good, delicious and clean.
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Accommodation's Reply
01 Aug 2025
Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, m revy GUNADI, Front Office Manager
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s***a
Business
9.1
/10
Reviewed 4 week(s) ago
I got a room with a floor that was almost coming apart, making it dangerous for children. The towels were due for replacement because the color was a bit faded, and they smelled a bit. There seemed to be a slight leak from above the room because there were water droplets on the ceiling (we stayed in room 1118).
So far, the service has been quite friendly, and the menu at the restaurant is quite varied and delicious.
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Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI, Front Office Manager
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AS
Azlia S.
Business
8.4
/10
Reviewed 5 week(s) ago
Feel joy and all the staff are polite
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Accommodation's Reply
29 Jul 2025
Dear Mrs. Azlia S,
We greatly appreciate your feedback on your recent visit to Mercure Karawang. It is always a pleasure to receive positive comments, and we will be sure to share them with our team. Your feedback serves as a valuable source of motivation for us as we continually strive to enhance the quality of our services.
Thank you once again for taking the time to share your experience with us. We look forward to welcoming you back for another satisfying stay in the near future.
Best regards,
M Revy GUNADI
Front Office Manager
H***e
9.4
/10
Reviewed 6 week(s) ago
The staff are friendly, the shopping center is very close, the children are all comfortable and happy.
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Guest, We very much appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, m revy GUNADI, Front Office Manager
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M***d
Transit
10.0
/10
Reviewed 6 week(s) ago
It's comfortable, cool, all the staff are friendly.
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Guest, We very much appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, m revy GUNADI, Front Office Manager
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RS
Rika S.
9.7
/10
Reviewed 6 week(s) ago
Want to come again next time, a room if I have the fortune 😍
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+4
1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Mrs. Rika S, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, m. revy GUNADI, Front Office Manager
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P***i
10.0
/10
Reviewed 6 week(s) ago
Very fun and clean. The swimming pool is kid-friendly.
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Guest, We very much appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, m revy GUNADI, Front Office Manager
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T***i
Leisure
6.0
/10
Reviewed 6 week(s) ago
I checked in late, but the room still had food scraps, hair, and cigarette ash in the toilet. The mattress was in poor condition. Then I moved to another room, and the shower gel was empty and hadn't been refilled. There was chocolate or dirt on the walls and windows, and the toilet was dirty. Disappointed. Never had this terrible experience from Mercure.
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Accommodation's Reply
29 Jul 2025
Dear Sir/Madam, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address this issue and prevent it from recurring in the future. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI. Front Office Manager
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i***n
9.1
/10
Reviewed 8 week(s) ago
Check in took a while...3 pm
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2 people find it helpful
Accommodation's Reply
10 Jul 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI. Front Office Manager
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DS
Dina S.
Leisure
10.0
/10
Reviewed 9 week(s) ago
Always love being here, but never get a front view (the highway, mall). Always the housing one.
1 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Mrs. Dina S,
We greatly appreciate your feedback on your recent visit to Mercure Karawang. It is always a pleasure to receive positive comments, and we will be sure to share them with our team. Your feedback serves as a valuable source of motivation for us as we continually strive to enhance the quality of our services.
Thank you once again for taking the time to share your experience with us. We look forward to welcoming you back for another satisfying stay in the near future.
Best regards,
M Revy GUNADI
Front Office Manager
IS
Iwan S.
Staycation
10.0
/10
Reviewed 11 week(s) ago
Strategic location in the city center.
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1 people find it helpful
Accommodation's Reply
30 Jun 2025
Dear Mr. Iwan S, We greatly appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, m revy GUNADI. Front Office Manager
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S***o
Business
9.4
/10
Reviewed 12 week(s) ago
Yes, I feel fresh when I stay here, because there are good spa facilities.
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1 people find it helpful
Accommodation's Reply
29 Jun 2025
Dear Guest, We greatly appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, m revy GUNADI. Front Office Manager
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Y***i
Staycation
9.7
/10
Reviewed 13 week(s) ago
The location is close to the mall, just cross the street, at night you can still hear the sound of motorbikes. The bathroom is a bit slippery and the shower water is a bit small. The drinking water in the room is taken from the dispenser in the corridor but it runs out. Everything else is okay. baguuuuusss.
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Accommodation's Reply
24 Aug 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI, Front Office Manager
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y***a
Leisure
7.1
/10
Reviewed 13 week(s) ago
I waited too long for check in. It's on 7 pm, should be on 2 pm.
1 people find it helpful
Accommodation's Reply
24 Aug 2025
Dear Valued Guest,
Thank you for taking the time to share your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused.
At Mercure, we are committed to providing exceptional service to all our guests, and your feedback is invaluable to us. We have taken immediate action to address the issues you raised and prevent their recurrence in the future.
We appreciate your valuable insights and hope to have the opportunity to serve you better in the near future.
Best regards,
M Revy GUNADI
Front Office Manager
B***n
Staycation
8.1
/10
Reviewed 13 week(s) ago
Check-in schedule is 4 hours late, AC in the room is having trouble. Standard breakfast menu. Needs improvement according to the claim of a 4-star hotel.
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2 people find it helpful
Accommodation's Reply
24 May 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, please allow us to express our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, therefore your feedback is very important to us. We assure you that we have taken action to resolve and prevent any future issues from occurring. We appreciate you sharing your experience with us and we hope that you will give us the opportunity to serve you better in the near future. Best regards, m revy GUNADI. Front Office Manager
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Number of reviews per page
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40
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