All of it

Facilities were great, food was superb and hotel staff very friendly.

Very nice and friendly staff Clean resort Good food Entertainment for children Children friendly hotel

The hotel location is beautiful. The beach is very nice but I imagine it gets very crowded in high season as it was relatively crowded on nice days of the low season. However, service was really bad. Rude staff or just careless (perhaps without realizing). No attention to detail that you would expect from a high price tag, 5 star hotel. Food was less than average and limited options of drinks (most wines on the menus were “out of stock”) and even coffee didn’t taste good. Again, ok hotel but def not for the price tag it warranted. We went in off season so it was a bit cold. It would have been nice if at least one pool was a bit heated but the pools were all freezing cold and it was 24/25 degrees outside.

Clean

Our room was very nice with a wonderful sea view. The resort itself if very nice. The buffet offered a wonderful selection of food and it was delicious. The food at the three specialty restaurants was not great and was disappointing, so we def preferred the buffet. The staff overall were not very friendly and the resort did not do much to organise activities. Not sure I would recommend this resort.

Clean hotel, nice food, brilliant and friendly staff

This is certainly not a 5 star hotel. 2/3 of the lifts were out of order on my last day. The queues for the buffet were horrendous and the food was always cold. Only for the Al la carte restaurants, you would want to leave the hotel.

Room size was great & balcony was a nice touch. Bathroom was a little on the smaller side. Breakfast and lunch options were good- we mainly ate out in old town in the evening as the buffet wasn't our scene. Buffet & pool did get particularly busy, seemed to be a lot of children.

Lovely staff who offered great service. It was a well-kept resort and beach, with a fantastic selection of food and drinks. They had a great range of entertainment (something for everyone), and the bar areas were well ran and services. The spa area was really relaxing, with great amenities - we had great massages there! The a la carte restaurants were brilliant, and we also enjoyed our a la carte breakfast upgrade (it was a very peaceful way to start the day). We would definitely come back.

Amazing hotel! The staff were lovely and always happy to help. 5* treatment and beautiful facilities!

Beautiful hotel and facilities but poor service - long queues, no pool service, room cleaning was late in the day (was often between 4-5pm), the corridors to the rooms were dark and damp smelling - lacked 5 star service imo. Very family friendly which it is advertised as and so many amazing facilities for children but definitely very busy due to the size of the hotel - would’ve preferred adult only in this instance

The hotel was very modern, aesthetically pleasing and spacious. Check in was nice and easy and the swim up pool room was great - just note if you don’t plan to go for the sea view option, your pool might be in the shade for most the day! There were a LOT of small children and families, however there was the option to stay in the adult only hotel in the complex (but of course, more expensive!) It’s a shame there wasn’t a section in the main hotel for adults during the day time - the pool nearest to the beach would be perfect for this as there were beds in the pool etc, but instead was full of babies and young children. We chose to sit on the beach throughout our visit as the main pool was VERY crowded. However getting sunbeds was no issue whatsoever. The buffet was brilliant both at morning and dinner and the staff were great, especially Jane! We booked the Italian and Latin America restaurant towards the end of the holiday to leave it on a high - these both were a massive disappointment and I would refuse to pay for the meals if I had been half board! The staff were rude, una

Lovely hotel but the reception staff were not friendly AT ALL. It’s the first impression & they were not one bit nice. All the other staff were lovely, which made up for it. Food was ok got repetitive.

I had a wonderful stay at this hotel and I was very satisfied with everything. The food was delicious with a wide variety of options to choose from each day. Our room was clean, and housekeeping did a great job, cleaning daily and keeping the minibar well-stocked. The beach and pools were absolutely fantastic – perfect for relaxing and enjoying the sun. I want to give a special thanks to Joanna from the Philippines, who served us many times at the restaurant. She was truly the kindest and most attentive person I've ever met. Her warm and friendly attitude made our dining experience even more enjoyable. Thank you, Joanna! Highly recommended – I would definitely come back.

This our 2nd visit to Helea and it was great, as a family with young kids looking for a one-stop-shop this resort checks all the boxes - full board, beach, pools, water park, kids club, cinema, nightly family activities and shows and more. The resort functioned impeccably (except for some minor hiccups with the the main restaurant during rush hour and with the room cleaners), the kids had tons of fun and their parents too!

Bed was memory foam which I do not get on with. So uncomfortable sleep. Staff were friendly and amazing. Too many children in the second week of our holiday. But the hotel was lovely just a bit too big for us. Great options of food and the restaurants good and service weee amazing.

We had a lovely time at the Helea hotel. The staff were always polite and happy to help. A great selection of food choices, something there for everyone. The hotel was very clean. Would definitely be returning.

We’d definitely recommend it for families. The hotel was really clean, Everyone was so friendly and great with our little boy. There were loads of food options, and we loved being able to grab snacks all day from the beach bar and street food hub. The pools were great, and the whole place had a really nice vibe and aesthetic. The only small issue was needing to be up early for sunbeds, but that’s to be expected during the summer holidays. Overall, a brilliant stay and we’d happily go back

Brilliant family stay! Highly recommend!