Where to start.... We were given a room in the basement where only a small window, could not be opened. The worst thing was the bed, which was just a closet bed, with an incredibly thin mattress. As this was one of the most expensive hotels in the city, one expects a proper bed, after 8 hours drive.
Got no understanding or option for upgrade from hotel reception, lousy service, then called Hotels.com who are always helpful, they arranged with upgrade and a small compensate.
The new room had at least a good bed, but also here it was not possible to open the window and there was no air in the room, nor was it possible to adjust the temperature, so it turned out to be a really bad experience.
It looked like the upgraded room we got, was from someone else who had complained, because the toilet was used.
We had booked a standard double room, got one which was more like economy room.
With my e 70+ nights a year, I highly recommend not booking this hotel, my worst experience in many years.
