Overall Ratings & Reviews Shangri-La Hambantota

This property has potential, but is poorly coordinated and their communication is utterly disjointed between the departments and staff.

Amazing service, staff members very attentive, delicious food, beautiful resort

Only problem is transportation

The hotel is good, but seems as old as if you traveled in time. And the staff is really slow.

Very friendly staff. Great service. Amazing place to chill

It seems that since it first open, no investment has gone into the hotel. Old facilities, very slow service with just a few good service guys trying their best. 70% of them go in circles. It can take an hour to get drinks and pizza. We played golf, tho the caddies try their best, the equipment for rental is incomplete and old. No shop… really poor vision of what this business could do.

Overall we loved all facilities in and around the hotel. Its absolutely amazing. We look for to stay in Shangrila Hambantota during our next vacation in Sri Lankan

We had to wait for an hour for our room to be ready even though we arrived on time and pre-booked months before. There was no compensation offered either for the inconvenience. The rooms are quite far from the elevators so there was a lot of walking involved just to get anywhere. Apart from that, the hotel was good.

Big and nice facility similar to 5-star hotels in Turkey. Food is quite nice. Area around the hotel is also big and nice. There is nowhere to go other than the hotel area and there is really nothing to do if the weather is not good - no leisure is organized for the hotel guests except for 12.00pm aerobics once a day. Prepare for a one-week waiting like to the spa, they only have 2 massage girls and 1 ayurveda specialist for a huge facility. Ocean is not good for swimming. Sunbathing beds/decks are few and occupied by some guests in the morning and abandoned till the come to enjoy the pool around noon time, so prepare to fight for those to get a space by the pool. Staff is friendly but many of them do not understand English very well or may be there is some other reason, but getting things done - should it be a cup of coffee or getting your laundry bag back to the room can take 5 times more times and efforts than you originally planned. Really this hotel is overestimated and except for a fancy facility and good food, it is the most boring place on Earth.

Excellent service with good staff.

Excellent staff who looked after our 18 month old daughter well. Clean and well maintained hotel with links to all main attractions and special services such as helicopter rides.

Like many things from China, appearances can be deceiving. Rooms and the hotel grounds may look 5 star but there are so many things such as quality of service, food, drink and the calibre of staff is distinctly low grade that degrade this place to 2 stars. You are treated as a customer, not a guest. When you enter the hotel grounds you are interrogated and your vehicle is searched by security dogs at the top of the access road to the hotel. There is no valet parking and several more facilities have been removed 'due to covid'. After a 3.5-4 hour drive from the airport you will sweat like pig in the entrance hall as the fans are switched off while you wait for a long time to be checked in. There is no air conditioning in this area. When we enquired as to why there is a delay in check in we were ushered away from the queue without explanation by a rude staff member who struggled to speak english! At check in the staff tried charging me for my hotel stay even though I had paid for it on Expedia 1.5 months earlier and they refused my request to settle bills on checkout. They instead insisted I pay a unexpected surcharge of Rs.30000 (nearly £120) at check in to cover potential extras like room service. Which is utter rubbish. The staff have a poor understanding of English, messed up and delayed our order. The prices are extortionate. Before check out a letter was sent to my room explaining the hotel IT system is unreliable and that they would prefer if I settle any bills the nig

I’ve never did any review before, but this hotel made me do one. I booked for two nights for my honeymoon trip in shangri-la Hambantota because it looked amazing in the pictures. I sent them an email informing them that we want something special since we are honeymooners. First when we arrived, the lobby and rooms looked so old although the hotel is 3 years old. What we disliked the most is that everything is paid on the property(any activity) even we asked for golf car tour to see the hotel around since it is huge, they asked for money. The only “special” thing they did for us is throwing some flowers on our bed as “honeymoon decoration”. Their food is below average. The cherry on top was a lizard on the bed before sleep and we couldn’t sleep comfortably. At 8:00 am the cleaning person knocked on the door many times and entered while we were still asleep. I woke up at 8:30 called another hotel and checked out directly. They did nothing about it they were only waiting me to settle the 4$ remaining from the balance😂. Never visit this hotel it is the worst..

Awesome! Great food! Great people!

I enjoyed my stay a lot in this hotel during the Covid-19 lockdown BUT I had $900 stolen from my purse during the stay. The hotel did carry out an investigation but hey couldn't find the culprit. I would recommend keeping your valuable extra safe when staying in this hotel. This is not what I expected in a 5* hotel but I was a lone female traveller staying in a very empty hotel (less than 10% occupancy) and didn't realise that I would possibly be more susceptible to these types of crimes. Overall the restaurants, rooms and pools are very nice. The downsides are that sea is not suitable for swimming in and the airport is about 4-5 hours drive away.

For a resort of the caliber of Shangri-La the service was more like a business hotel where you have to carry your language into the hotel and where the attendant left you after a lift without coming to the room to explain everything. The food was no where near the status of other hotels in the same category. The concierge was not very inclined to help.

Wonderful staff and service- very accommodating. Beautiful beach and pools.

It was an amzing stay at Shangri-La Hambantota resort.

Travelled with my family, including parents and four year old daughter. Check-in service was excellent. I really appreciated their extra effort to find two rooms next to each other. My daughter loved the pool, water slides and separate kids buffet. The in resort prices are very, very high. I would only come again or recommend to family and friends if they are on a generously priced full-board package.

We had a lovely stay and enjoyed the free activities they offer during the day. We played golf and it was a nice course.