Overall Ratings & Reviews Swan Hotel

Hotel is in nice neighborhood walking distance to city center. recommended.

It’s ok

I didn’t expect much for a overnight airport stop, but couldn’t have imagined this. Absolutely horrible. Dirty bathroom with hair in the shower. Don’t believe the 24 hour airport shuttle. Just some guy in a Kia sleeping in the lobby. And it wasn’t free as advertised. Phone number posted in Expedia was wrong. Couldn’t get out of there fast enough. Really disappointed in Expedia. Feel misled.

good stay, and nice people. breakfast could be better, but overall good place.

Check-in was easy and efficient, although English is very limited. Our room was clean and spacious, comfortable bed, small pillows. The breakfast was limited to slices of ham and cheese, instant coffee, rolls and juice. The desk staff tried to be helpful, but limited English and knowledge interfered.

Room was nice and clean, but the sink in the bathroom didn't work properly as well as several lights in the room. For the breakfast they provide a couple of toast with butter and jam + coffee/tea.

The poorest service i recive in many years

Nice people. Very helpful, although the room was not cleaned one day. Great location.

Spacious hotel and well situated. Clean and good service. Highly recommend

Very nice hotel for the money. The shower was great. There is a Chinese restaurant next door which is convenient.

Dirty and Bad service All towels look very dirty, Bad service, no air conditioner and fan, no water can drink, no credit for what they said, they never do what they should do. You can not trust them!

I was 4 days, including a weekend, the room services was ok, the breakfast was Continental but there weren't other options. It has a Chinese restaurant inside and the internal parking is sure.

Happy with the assistance received by receptionist always willing to help The security personal could be more courteousThe facility was nice, new and clean. Yes , I will return and recommend it to my friends.

The rooms were extremely spacious and comfortable with a clean bathroom which was in a good condition. The breakfast was just sliced bread and jam with coffee or tea. It was a bit of a walk to the Plaza Mayor but there are lots of buses.

The internet very poor access, and it was not very clean. I would not stay in this hotel again.

Short stay, just a layover to connect to our flight home. Hotel was very nice.

Hotel Swan is pretty awful. If you don't care about towels, customer service, or breakfast, then this is your place. Our first night, the lady at the desk refused to provide a towel for our room. This was after she moved us from room to room a few times. Then came the amazing "Free Full Breakfast," which seriously needs to be removed from the advertisement. I picked Swan because I wanted all the hotels to have breakfast, but their idea of a full breakfast is literally just white bread and some juice or coffee. I complained and asked where the full breakfast was, and I was informed that the butter and jam filled out my full breakfast experience. Needless to say, I had to purchase breakfast outside every day. The staff was very rude almost all of the time. I highly recommend avoiding this place.

Good experience for short stay. Spacious rooms. Cordial staff welcoming guests.

I have been in many different hotels in Lima but this hotel swan really is not what they advertise. Checked in late and my room was dirty! Smelly sheets, pillows, no toilet paper, no dresser, no hair drier, no refrigerator, rom got cleaned at 1130pm. Next day get this... continental breakfast? Ha CUP OF COFFEE AND A PIECE OF BREAD AND A GLASS OF SOMETHING THEY CALLED JUICE. Went out for breakfast and some shopping returned after lunch surprise surprise ...nobody cleaned the room. After I complained to the maid she told me that she couldn't get in cause it was locked from the inside. What? How many squeleton keys are there?. Yes, not card keys. Huge old keys! The bathroom smelled horrendous. Do not recommend this. Simply terrible. NO WI-FI to complete the package.

I stayed for 2 weeks. Rooms are quiet, spacious, and equipped with ventilators. If your room does not have a ventilator ask staff to provide one!! Good price for good location. I will return.