Todo fue muy bonito

Always our first choice to stay in Monterrey , very close to important places for us

The front desk staff, valet staff, and bartenders were all very friendly and provided excellent service. The property itself was nice, and the location was convenient. Unfortunately, the cleanliness of the room was disappointing. The table in my room was filthy, with what looked like red lipstick stains and a sticky residue. I ended up cleaning it myself. The restroom was also dirty and clearly hadn't been cleaned thoroughly. The hotel has a great location and wonderful staff, but it definitely needs to improve its housekeeping standards.

I was there for a World Cup match, great location, safe area, nice staff, very active neighborhood, it was a great experience.

Front desk guy Edward was very helpful to us and he made sure we got what we were looking for in our stay.

Excellent location and view of the mountains.

Falta de amabilidad del personal de recepción.

Clean rooms, great staff, excellent service

The location of this hotel is great. Easy walking distance to Barrio Antiguo, Macroplaza, Morelos St, Metro stations, etc. The hotel is clean and reasonably remodeled. Staff were friendly and accommodated me for an ultra late check-in when I arrived. I would stay here again while in Monterrey

This hotel is amazing!! The staff even with our language barrier was very helpful!! The restaurant is delicious!! Room is so spacious and comfortable and has a/c. I would recommend it but if you're driving like we are be safe!

The hotel is at a great location but the property is dated and the reception staff rude

The best location that is what keeps me staying there but they truly in need of remodeling and cleaning of the hotel everything is outdated stayed in the first floor the carpet musty dirty and the worst part was the mattress on the beds i felt i was sleeping in the floor super hard and pillows too I didn’t sleep

Está céntrico pero no tiene alberca

Me gustó mucho la estancia en este hotel. Muy amable toda el staff y una limpieza impecable

Todo estuvo muy bien

Everything it is close to the hotel, restaurants, bars, exchange, money, plazas, macroplaza, santa Lucia, I mean Everything

5th time booking here staff was so unprofessional , other people were being booked in before the check in time except us. We were waiting in the lobby and clerk didnt even bother to advise when room was ready.

Everything!

We had no meals at hotel, staff kind and patient, no parking needed, relied on Uber. The room is not equipped with handicapped equipment, specifically the shower for ederly people like myself. There were no shower mats or handrails.

The issue was always the quantity of towels, with 4 in the room, 2 adults and 2 kids they leave always 2 towels … when asked for towels they reply always “ why? Are there not towels in the room?