Old Palace Lodge Hotel

Explore Old Palace Lodge Hotel
8.2
Very Good
From 390 reviews
Cleanliness

8.6

Room Comfort

8.4

Service and Facilites

8.4

Traveler Reviews Old Palace Lodge Hotel

Number of reviews per page
20
40
Top reviews
Claire
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Room was clean, bathroom was outstanding. Service was polite and helpful.
John
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff were amazing. The hotel is warm and clean. I visit the area on business regularly and I will make it my regular place to stay from now on
Barry
icon-Business
Business
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Room was tidy
Lynne
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Excellent helpful staff and good room. Continental breakfast very good. No meat but plenty of cereals, fruit, pasties and toast and jams. Certainly recommend.
Graham
icon-Business
Business
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

An exceptional hotel for the price. My first room was immaculate but the matress was soft and lumpy. The TV didn't have all the channels available, and although I wouldnt nirmally I went and told reception. The receptionist couldn't have been more helpful and immediately changed my room to an upgraded room at no extra charge. I stay here overnight for work every momth, and will continue to do so.
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Fiona
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The first too we were allocated was dreadful. We didn’t realise how it bad it was upon arrival as we just dumped our bags then went out to meet family not returning until after midnight when realised how dirty the room was and the dreadful state of the mattresses one of which had blood stains on. There was nobody on the desk so we packed ready to vacate the next morning. My teenage daughter was distraught but we had to make the best of it and use the spare duvet to make her as comfortable as we could whereas I didn’t sleep a wink. I was downstairs at 7:30 am and spoke to the day staff a lovely chap who was most apologetic and showed me the room next door to ours which was perfectly acceptable who could not explain why we were out in 316 where I would not expect my dog to stay when room 317 was a clean room with decent beds?
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Wyn
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

From when we arrived, the car parking was good with plenty of spaces. The staff were welcoming and very friendly and helpful. We were upgraded to a deluxe room which was great. The room was spacious with excellent facilities. I would definitely stay here again.
Ian
icon-Business
Business
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Everything was good Tbf.
George
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great staff, clean and cozy room. Excellent continental breakfast included for only£48,bargain.
David
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Ample free parking, Good value room and breakfast. Friendly staff. Will book again.
Wendy
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Parking good and nice welcome. Downstairs area very cosy and inviting. Room TV didn't work so moved to another. Decor in rooms tired and dated and sink in room cracked, so does need quite a bit of TLC, but everything clean and bed comfortable. Also breakfast staff very helpful with obtaining something gluten free for my daughter. The continental breakfast was enough. Overall good for what we paid.
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Janice
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Room was nicely decorated and clean great shower.
Harriet
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Lovely room, lovely staff, great value. The room looked recently refurbished and was super clean and comfortable. Staff were friendly and effective. Public areas gorgeous. Honestly, I think they should probably put their prices up!
brett
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The Bathroom was a bit tiered but clean comfy bed, all in all a pleasant stay, staff were very welcoming, and a bargin at £79 for the night Breakfast was adequate but the coffee and tea wasn't very hot
Laura
icon-with Partner
with Partner
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Room smelt of BO Front desk unmanned No hot water for tea at breakfast Very little pastries laid out
FELIX
icon-Leisure
Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Charming
Graham
icon-Business
Business
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The hotel is a little tired but the rooms are large and well equipped. I chose an executive double room on my last overnight stay, and was very impressed with the difference from a standard double for not much extra cost.
Andy
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very comfortable and friendly staff
Judith
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The room was OK. The bed was not too comfortable. We had what we needed and for the price it was acceptable. Things could be improved. For example there was nothing to save a slip in the shower. No handles or mat. No toilet brush. No cup in the bathroom and no mirror. The same guy was serving at the bar, doing check in and organising breakfast. He was very pleasant and helpful. The hotel entrance was charming and the lounge seemed very cosy. Breakfast was very basic, at least there were some pastries, otherwise it would have been very boring. All in all it was fine for the price
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neil
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Great location, clean and modernised. Friendly staff
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