Old Palace Lodge Hotel

Room was clean, bathroom was outstanding. Service was polite and helpful.

The staff were amazing. The hotel is warm and clean. I visit the area on business regularly and I will make it my regular place to stay from now on

Room was tidy

Excellent helpful staff and good room. Continental breakfast very good. No meat but plenty of cereals, fruit, pasties and toast and jams. Certainly recommend.

An exceptional hotel for the price. My first room was immaculate but the matress was soft and lumpy. The TV didn't have all the channels available, and although I wouldnt nirmally I went and told reception. The receptionist couldn't have been more helpful and immediately changed my room to an upgraded room at no extra charge. I stay here overnight for work every momth, and will continue to do so.

The first too we were allocated was dreadful. We didn’t realise how it bad it was upon arrival as we just dumped our bags then went out to meet family not returning until after midnight when realised how dirty the room was and the dreadful state of the mattresses one of which had blood stains on. There was nobody on the desk so we packed ready to vacate the next morning. My teenage daughter was distraught but we had to make the best of it and use the spare duvet to make her as comfortable as we could whereas I didn’t sleep a wink. I was downstairs at 7:30 am and spoke to the day staff a lovely chap who was most apologetic and showed me the room next door to ours which was perfectly acceptable who could not explain why we were out in 316 where I would not expect my dog to stay when room 317 was a clean room with decent beds?

From when we arrived, the car parking was good with plenty of spaces. The staff were welcoming and very friendly and helpful. We were upgraded to a deluxe room which was great. The room was spacious with excellent facilities. I would definitely stay here again.

Everything was good Tbf.

Great staff, clean and cozy room. Excellent continental breakfast included for only£48,bargain.

Ample free parking, Good value room and breakfast. Friendly staff. Will book again.

Parking good and nice welcome. Downstairs area very cosy and inviting. Room TV didn't work so moved to another. Decor in rooms tired and dated and sink in room cracked, so does need quite a bit of TLC, but everything clean and bed comfortable. Also breakfast staff very helpful with obtaining something gluten free for my daughter. The continental breakfast was enough. Overall good for what we paid.

Room was nicely decorated and clean great shower.

Lovely room, lovely staff, great value. The room looked recently refurbished and was super clean and comfortable. Staff were friendly and effective. Public areas gorgeous. Honestly, I think they should probably put their prices up!

The Bathroom was a bit tiered but clean comfy bed, all in all a pleasant stay, staff were very welcoming, and a bargin at £79 for the night Breakfast was adequate but the coffee and tea wasn't very hot

Room smelt of BO Front desk unmanned No hot water for tea at breakfast Very little pastries laid out

Charming

The hotel is a little tired but the rooms are large and well equipped. I chose an executive double room on my last overnight stay, and was very impressed with the difference from a standard double for not much extra cost.

Very comfortable and friendly staff

The room was OK. The bed was not too comfortable. We had what we needed and for the price it was acceptable. Things could be improved. For example there was nothing to save a slip in the shower. No handles or mat. No toilet brush. No cup in the bathroom and no mirror. The same guy was serving at the bar, doing check in and organising breakfast. He was very pleasant and helpful. The hotel entrance was charming and the lounge seemed very cosy. Breakfast was very basic, at least there were some pastries, otherwise it would have been very boring. All in all it was fine for the price

Great location, clean and modernised. Friendly staff