The location was excellent in terms of proximity to shops/bars/restaurants. As it's a City Centre Hotel you do expect to hear Street noise and music so it was surprising that ear plugs aren't provided. The air conditioning looked like it needed a clean/servicing. It was inadequate and had I stayed more than one night I would have requested an engineer. The bed was incredibly comfortable and the linen felt clean and high quality, which is what I expect from a Harbour Hotel. The bathroom was also very clean with a really good shower. The room itself felt very dated, the furniture made it feel cramped and the layout made no sense. The sofa needed a deep clean, it had numerous dubious stains and we avoided using it for this reason. I'd prearranged some sparkling wine for the room for a Birthday surprise but sadly this wasn't there, however we did receive some chocolates, which was nice. Overall, the room we were in really needs an overhaul - fresh carpets and furniture as it was underwhelming for the room type (junior suite) and made the room feel dirty.

When booking it says hotel comes with pool and spa etc. when checking in your asked if you want to use it and what time. when you arrive to use the spa your asked if you would like a locker. So you can understand my shock while leaving the spa after using it I was told to pay £10. No where while booking does it say you have to pay extra, only that the room and hotel include these amenities. Which if you have to pay extra after booking I feel as if I was miss sold. Espially as I had a nicer room booked at hotel du vin around the corner. The rest of the hotel needs some TLC of alreast a fresh coat of paint. And I had not once but twice get a new room key as it wouldn’t work. First time after using the spa and being in robe and slippers, second time late at night and having to wait for some one to come to reception.

Pump noise from kitchen prevented sleep. It is a known issue and it should be fixed rather than subjecting guests to the intermittent loud noise.

Staff were amazing and very helpful but room and gym very dated and tired. Carpet was stained and furniture like bed side table has tatty corners.The windows in the room didn’t open, and no natural light as room faced a wall and windows were frosted so it felt very dark and miserable even in the day. Limescale building up on edge of shower doors. Floors in communal areas very dirty. Treadmills in gyms were not working properly and had ripped belts. In all not what you’d expect for the level of hotel but the location is excellent however. Evening meal was not great either although the service was wonderful but they had no mussels available, no non sparkling wine list in the drinks menu and cod dish was very over salted.

I stayed for my sister’s wedding. I have never spent so much on a hotel room so was excited to be somewhere I thought would be really posh. I was disappointed and will not stay again. I tried to check in slightly early so I could check in before the wedding. I was dismissed quite quickly and told they were busy. No effort was made to take my number to let me know when it was ready. I also wasn’t told the latest time I could arrive. I left the wedding reception and came back to check in and was glad I had as the desk was unmanned when the wedding finished. The bed was comfy but the room was tiny. There was no natural light as the windows were darkly frosted. It made it very difficult to see to apply makeup. The coffee machine needed setting up with water and there was no jug in the room to do this. Throughout the hotel, the carpets were covered with stains and everything was looking a little tatty. Throughout the stay there were also piles of clean and dirty towels and sheets throughout the corridors. I would have expected - for the price of the room - to have a decent breakfast included so was shocked to discover I could only have a continental breakfast and had to pay extra for a cooked one. I did pay for this and it was quite small and I needed to eat again quite shortly after. My parents were also staying in the hotel for the wedding and were appalled when they got back after the reception to find human faces outside the lift on their floor. Would not recommend at all.

Would come here again. Really comfortable and spacious room. We stayed in deluxe. Definitely worth the upgrade. Cleaning staff forgot to fill up the toiletries which was a shame. But otherwise excellent

Great room and lovely hotel but all the laundry through the hall at 1400 gave a poor impression as did having to take the service lift as the one at the reception was out of order for the duration of our stay.

Stayed at HHB over the bank holiday weekend. Cannot fault the staff, they are a credit to the hotel. Decor is lovely and the spa is great albeit compact. £10 pp per hour to use the spa but the treatments are considerably more expensive so we didn’t have any. Our main gripe was with the room. There were two rooms that were stationed on the other side of the bar so you had to walk through the bar to get to them. Our room was up a flight of stairs and just felt quite lacking. It was quite small, had no natural light because there wasn’t an outside window (only a window with frosted glass to an event room), and we had no hand soap for the entire duration. There were multiple doors to the room which was needed because of the noise from the bar downstairs. The nespresso machine in the room was great, until it flooded the bedside table whilst we were out and ruined my phone charger. We got asked by the staff at the end if we’d used anything from the mini bar, when our room didn’t even come with one. All in all, a lovely hotel with lots of potential, but felt like we’d been punished a bit with a subpar room because we’d booked through a third party.

Beautiful place. The beds are very comfy and the rooms are very spacious. Everything was clean. Wish the fridge was actually cold but oh well. We tried the spa but unfortunately the two pools were out of order but they still allowed us to use the sauna and steam room. Those were great and they comped our hour session. Bath robes and slippers are in the room to use. We'll definitely be staying here again. It's such a great location and very quiet. Shout out to Jing as well. She was so helpful with the questions we had.

The hotel is conveniently situated and has a spa which is why I booked it. My room was upgraded and nicely decorated and quirky; the ceiling must be about 30 ft high! The air con can be a bit noisy but otherwise quiet. The staff were friendly and helpful. The spa is small but that's quirky, too - used to be a vault and you can still see the brick tunnel and heavy doors. Didn't try any of the dining options so unable to comment. Very enjoyable stay.

Great location. Reception very understanding when we didn’t like our room. (It was quirky in that the bathroom was up a flight of stairs in the room). Moved us with no problem at all to a lovely room. Bed super comfortable. Good amenities and spacious bathroom. Breakfast was ok, had better. Gold bar was cosy and welcoming.

A lovely hotel in the centre of the city. Staff were very helpful and the rooms were clean and comfortable.

Compact but lovely room. Good service & breakfast. Complimentary gin but you have

From the moment we arrived the staff were very friendly and helpful, they upgraded our room to superior which was so lovely! They even helped take bags to our room and showed us the way there. I liked that someone stayed on reception late at night and asked for peoples room number and names for added security because it is in the middle of a busy area. The room was very clean, huge bed was super comfy, mini fridge stocked although we didn’t have anything but nice to have the option. We didn’t eat here because we’re vegan and there weren’t many options but that wasn’t a priority because Bristol is full of vegan restaurants. So the only negative thing is that very late at night you can hear people sorting the bins out very loudly, but it wasn’t really an issue. Also the maid we bumped into was really nice and friendly too and done a great job on the room. Everything was amazing and would definitely stay again.

Had a great night at the hotel. Room was upgraded and very spacious, spotless and comfortable bed. Breakfast staff very attentive and pleasant. Great full English breakfast

Fantastic room, restaurant and staff. Brilliant location!

We have stayed in most of the harbour hotels in salcombe, st Ives, sidmouth etc and always found them to be very good. Clean, attentive service and facilities. Bristol in comparison does not compare and feels like any other city centre hotel. There were stains on a lot of the carpets. The place la led the clean vibrant atmosphere of the harbour hotels. We were told there was a charge to use the pool which we never have before and it was tiny so didn’t bother. The complimentary gin again was there but there was no tonic so you had to pay to have the tonic again that’s never happened before. Having stayed at salcombe beach harbour hotel before this where the guy collected our bags from the car park and to our room. Here we struggled ourselves upto the room. There was just no attention by staff to detail or going the extra mile. All products were nearly empty in the rooms and not replenished. No topping up of tea coffee biscuits etc on day 2. It feels very much like guests are left to sort it out themselves. Maybe relying on wedding bookings instead of guest services. Not to the high standard we come to expect from the harbour hotels and would not return.

Great place for an overnight stay! Clean, very friendly staff and a comfortable stay!

We arrived and were told that breakfast was not included, even though I booked a room with breakfast. The spa which was a big sell of this property was also an additional charge. The staff was rude as we watched the person before us check in and was offered also sorts of perks… we were soaked from the rain and after the front desk helped the person she asked if she could grab her jacket as she was cold so made us wait even longer. (Mind we were dripping wet) also had I known the spa and breakfast were not included before the booking I would have stayed somewhere else. As I booked a non-refundable room I couldn’t cancel when they notified about the spa charge 24 hours before arrival.

Disappointing that there was an additional charge for the spa facilities, for only an hour slot. Shower wasn’t working by the sauna/steam room, which meant you had to keep walking back out of the spa and through the reception area to take a shower (made me doubt the cleanliness of the spa). Gym was very small/basic with limited equipment and lots of things broken. Staff were a little defensive. I don’t drink so didn’t make use of the complementary gin in the room, but coffee pods in the room were nice. Overall not great value for money, but the location was good, and room was comfortable and clean