I can honestly say that I’ve never one-starred a hotel before, so this is a first. Booked through Expedia. Of my week in Montreal, being stuck in this hotel was definitely a low point. Let’s start with cleanliness. The room is outdated, beat up, and was bordering on filthy. See the attached pics featuring the desk chair. I happened to be in a street facing room so there is the occasional bit of noise, but that wasn’t a problem. Then there’s the temperature. In one of the hottest weeks Montréal has seen so far this summer, my air conditioning unit was practically non-functional. The temperature in my room regularly topped out at 26 degrees. The young man at the front desk was happy to come reset the unit (I want to add here that the lobby air conditioning also seemed to be non-functional, horrible for the staff) and it briefly cooled down to a to a tolerable 22. Same song and dance the next day, where I had to go buy a fan from Best Buy in an attempt to get more than a few hours of decent sleep. No one ever followed up with me to see if things were improved, so I had to approach the front desk again. The same nice young gentleman came to my room, fiddled with the display for the AC for a few minutes, and I had one blissful night at 21.5 degrees. Never was I offered a different room, I had to ask (and none were available), never did they try to get a repairman into the room, nothing. Terrible experience. Avoid.
