Everyone was very nice and helpful

The restaurant and their staff were very good but it was very expensive for what you got. The beach was nice. The room was terrible. You had to lift the door to open so that it did not scrape along the floor. The smell from the sewer was not nice. We kept the lid to the toilet shut and blocked the drains. That helped but not perfect. We did not have a Carbon Monoxide detector, but a guest close to us did and it was very high. Everything in the room was old tired, sheets with stains, towels were old. I'm glad we were only there 4 days. We are now in an Air B&B away from the beach and we are much happier. You should not offer this hotel as a choice for your customers.

The room was very clean. Restaurant down stairs excellent. Great location for great food. Grocery right accross street

Clean, simple rooms with hot shower. Bed and pillows a little too firm though! Excellent location for safe walking throughout the town day or night. Many restaurants and shops to choose from. Beach and snorkelling was the highlight.

Loved this hotel. Room location was fantastic!

Spotless room, courteous staff. I loved that the staff was very much in tune with who should be on the property and who should not. The private beach was checked to make sure you were in fact a guest at the property and I appreciated that. I felt very safe.

Great place to stay in Puerto Morelos. Close to everything! Easy to walk to various spots such as cafes and stores. The rooms are as described and very clean. Staff were very helpful and friendly. Great restaurant in the hotel, Muelle Once, and Om Delfin Diving Center is right next door which makes water activities such as snorkeling easy to book. Thanks for a wonderful memory.

Beautiful views

The staff was helpful throughout our stay. Fantastic views of the beach from our room.

yes - room excellent, staff excellent, great location.

Location was fantastic! The restaurant was nice and had a great view of the ocean. The rooms are a little dated.

Much below expectations. We trusted the positive rating, but ultimately, it's more like rooms above a restaurant (excellent, but run by a separate company) than a proper hotel. The rooms were clean but run-down and more than basic (at least the ones without a balcony). The staff was barely polite and showed no attention to extra needs. We forgot a sweatshirt, and they refused to ship it to us, even though I offered to pre-pay the shipping label. The third star is only for the beach and the location.

Central location offering great dinning and beach. Pool was also great!

The location is great with access to the beach and proximity to downtown. However; the rooms are very basic, only come with 2 towels. The beds are about full sized and pretty hard. If you are unbothered by a very basic room with limited comfort; this is a great fit.

Staff were very responsive.

Location

Basic facilities, but had a beautiful ocean view.

Well maintained beach front and all sea view rooms. Very well trained and friendly staff. Fabolous onsite restaurant run by a regionally famous Chef. Will definitely return to Hacienda Morelos. Also, very conveniently located with a well stock grocery store steps away.

The rooms were rather basic but the setting and location were outstanding and more than made up for it.

We absolutely loved our stay! Falling asleep listening to the ocean waves, the incredible view, beach chairs that were always available, super clean, just steps away from a great grocery store with plenty of ready to go options, dive shop on site…everything was wonderful and we loved this little fishing town. We will definitely be back!