Over the course of 3 nights (triple twin bedroom with balcony), we saw about 20 COCKROACHES ranging in size. So gross; I don’t understand how other guests haven’t experienced this issue because there’s clearly an infestation. We tried to switch rooms after the first night and management said they were fully booked but they would send a technician to spray. We tried to switch rooms the second night after seeing about 10 more roaches, but they were fully booked again, so they handed me an almost-empty can of cockroach spray. I asked if we could get a credit and they ended up comping our meal at their sister property, which was nice, but the conditions of the room were so disgusting, the plate of paella barely helped.
The bathroom wasn’t great either. More roaches, a toilet that barely flushed, and an aggressive sign that says if you get makeup on their paper thin towels, they’ll charge you for new ones.