Plantation style shutters were broken and the milk in the fridge was spoiled. The bath was also badly chipped and the air conditioning was blasting straight onto the kids’ bed despite the cool weather, even when I turned the temperature way up. The room then became unbearably stuffy when the air con was turned off, as unable to open windows. The milk was replaced and staff came to look at the shutters and tried to bodge them shut. Was told the issue would be reported to maintenance in the morning. It was difficult to settle the kids to sleep in the light and cold/hot conditions, and then we all woke up very early due to sunlight flooding in. Extremely disappointing given the price point and no compensation offered.

Calm and peaceful, comfy bed and secure parking, will be coming back

Super friendly and helpful staff, rooms spotlessly clean

Delightful hotel ,beautiful decor in bar , excellent parking Great welcome from host and bar staff. Easy to park and in a good position in Christchurch . Definitely return when we have more time .

We booked relatively last minute for a one-night stop; this would be a good base for a longer stay. Newly-refurbished (2024/25?) it was clean throughout, comfortable in all respects. Our room was a 3rd floor (attic) room, so not much of a window and no view. We'd probably want more natural light for a longer stay, but it was fully functional, excellent en suite and cheaper than chain hotel options, so no complaints really. Staff were friendly and helpful and we were very happy to be given a token for a free first drink in the bar!! We weren't going to order breakfast but did have the continental option in the end - good value, possibly better than the cooked option. But everything was excellently fresh and that includes the milk in the room! Free car parking opposite the front door, but possibly not enough space if fully occupied - get there early! All in all, recommended

Lovely hotel, room a bit clostrophobic. Shower trap was blocked so did not drain and couldn’t really have a proper shower. Handle fell off bathroom door leaving trapped inside. Light broke above basin. Staff extremely un-attentive over breakfast. I would say average hotel at an expensive hotel price.

Thoroughly enjoyed our one night stay at the Kings Arms. Fantastic location, right in town centre. Free parking, a big bonus. Friendly staff, welcome drink, fantastic room, air conditioned, comfy bed, lovely bathroom. Will definitely return. Thoroughly recommend.

Beautiful rooms and a great bar.

The whole experience was outstanding, not only the expected level of the accomodation and service, but the willingness to help our visit as good as possible, like recomendations of places to visit, where to dine and a host of instances in the small detail that adds to the experence THANKS

Great Hotel in an excellent location.

An enjoyable four-night stay. Handsome Georgian building, recently refurbished, right in the centre of town. No garden or outdoor space though, and no car park as such, just some dedicated space at the back of the pavement across the road. Friendly, welcoming staff. Complimentary drink provided. Room rather small, with not much storage, but with aircon and a nice bathroom, with an ingenious nightlight arrangement for nocturnal visits! Nicely cooked breakfast with a reasonable amount of choice (no kippers or black pudding though!). We had trouble getting adequately strong coffee, but got there in the end.

Hi there, I was there for a one-night-stay (some funerals). The staff was nice and welcoming! The bedroom was comfortable and spacious with an excellent air-con with unforgiving hot conditions (heatwave) outside. After a train-trip impacted by the hot temperatures, it was great to arrive in this haven! Next morning, Breakfast was excellent. There are a few nice places around, though I arrived on a Monday evening, so many restaurants were closed. The hotel is well located at walking distance from shops, restaurants and places to visit. Ras

The hotel room had shutters which did not block out the light and the aircon unit was really loud

I had an amazing trip & this hotel was part of it. I found the staff to be exceptional & very helpful. I loved having the restaurant right in the hotel. My room overlooked the ruins & the Priory & had air conditioning & a walk in shower which were priorities for me. It was a quick walk to the high street for shopping, bank, other food options & a quick walk to the ferries on the river. I would absolutely stay here again.

Lovely room, fantastic staff, great breakfast too.Would definitely stay again.

Lovelly staff.good room .Great breakfast .Convenient .

I received a call from the hotel the day after the booking was confirmed via Hotels.com. They told me they were fully booked and the reservation would have to be cancelled.

The staff are lovely. The rooms are excellent. The mistake in the choice of rooms to book was the fault of Expedia. There photographs and descriptions were not accurate. The staff at the hotel have since dealt with the issue. I would highly recommend the Kings Arms and will be sure to stay again.

This is a lovely hotel in the perfect location for a visit to Christchurch. The premier room we had was huge and well appointed. The aircon was very useful in the hot weather we had. We got the early check in, which I recommend as it’s easier to find a parking spot earlier in the day. The staff were very friendly and even gave us a free welcome drink. We will definately stay here again.

Fantastic location. Lovely, comfy room and super staff.