All is good

Really fun hotel! It was one big party!

Clean rooms, great service, really good breakfast, great staff, and a great floor show. The bar was a fun scene. Dated rooms with funky lighting. One thing to be aware of is that not all rooms have a ski locker associated with the room. Location is great. Easy to get up the hill or to walk to town. We had to ask for a safe to be installed— was done before we finished breakfast—super responsive. Worth the money.

Room was dirty and didn’t get cleaned every day

Very loud music played in the lobby every night. I had to move rooms - thankfully one was available although lower grade. WiFi is over loaded at evenings. Unusable. Sauna looks like a ymca and the pool is cold (26c). Good location but over priced

Overall the hotel is nice but could use some improvements. The beds are terribly uncomfortable and so hard. The staff was lovely but limited for certain services. Suggest putting more support to bellman, concierge, etc vs maybe your nightly entertainment. Spa needs a complete upgrade, I would call the sauna, lockers and pool area a Spa at all. Lastly, the loud base from the music nightly till late into the night was a bit aggressive. We were on the 3rd floor and could hear the base. If we would have been a floor lower we would have had to move rooms. You have a great location and nice hotel, just needs some upgrades and fine tuning for sure.

We stayed at La Folie Douce in Chamonix from Thursday to Sunday last week as a family with young children, and we had a great experience. This is clearly a festive hotel, popular with younger guests and couples, but we felt it was also very welcoming to families. Our children had a fantastic time throughout the stay. They loved the game room, which became one of their favorite spots, and we even used the outdoor pool despite the cold weather — the water temperature was perfect and made for a memorable experience. The atmosphere is lively and energetic, yet well managed. Noise was never an issue for us; everything settles down around 10pm, so nights were peaceful and we slept well. The rooms are on the smaller side, but very clean, well maintained, and functional. They accommodated our family comfortably. Service was a highlight. The main desk team was consistently cordial, kind, and proactive, always ready to help with a smile. Food options were also very good. The pizza at the outdoor restaurant was excellent and a big hit with the family. We also dined at Le Petit and ordered pasta — the quality of the food was outstanding. We didn’t use the spa this time, but from what we saw it looks high quality and well designed. Overall, a vibrant and fun hotel that manages to balance a party atmosphere with a family-friendly environment. We would definitely return.

Amenities

Great spot

The location was fantastic, very central. Great entertainment. Breakfast was fantastic but other food options were limited. We were close to external restaurants but we were tired and cold and would’ve liked more healthier options at the hotel. The heating didn’t work in our room, service did come and attempt to fix it, we thought it was fixed but it wasn’t, it was very cold.

Majority of staff are amazing, courteous and very helpful. However, there is no room service, and when asking how I could get take away from the restaurant at 2100 one night they said nothing was available and couldn’t help. This was in contrast to what staff had said earlier that evening saying I could anytime the restaurant was open. Not something you’d expect from a 4 star hotel.

Loved our stay! Highly recommended

Clean room, friendly courteous staff, great location, fantastic outdoor pool, lively indoor and outdoor bar.

Fantastic location, great food and service. Special thank you to the team in the ski room who were really friendly and helpful

Very clean hotel with great communal areas. Room was nice but bathroom is in desperate need of upgrading.

There was a strong smell of drugs having been smoked in the room.

The most amazing hotel. Surroundings are just perfect and there is that little bit of quirkiness! Check-in was faultless. Six girls in adjoining rooms. Rooms was absolutely fine. Love the style of the bunk beds. Hotel itself is just perfect. Lovely pool, very close to town and evenings in the bar area are fantastic. Breakfast was really good too - loads of variety. We had the BEST time and will definitely be returning.

Room was dark and filthy. We left after being there for less than an hour and had to find another hotel to stay in.

Habitación muy moderna y muy cómoda.

The lady at the front desk was very helpfully All the rooms were very clean the food and the buffet was very nice. I do like the decor of the hotel. However, the gym was a little on the dark side. Most of the lights on the ceiling were not working. The steam room was not working. also that was just the only few negative and disappointing.