7.4
Pleasant
From 369 reviews
Cleanliness

7.6

Room Comfort

7.4

Service and Facilites

7.8

Traveler Reviews Diamond Bay

Number of reviews per page
20
40
Top reviews
Ken
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We were particularly impressed with the friendliness of the staff. They were very helpful and qucknto answer any questions we had. The room was very comfortable although the bed made creaking noises when I moved during the night.
Delvys
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent location. Great value.
Ramon
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Muy ruido, la comida muy mala, no hay teléfono para comunicarse a recepción y te pide que lo hagas de tu celular y se corta la llamada. Todo muy viejo y feo
Jeffrey
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The room was dated but was large.
Antonio
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

It was pretty good, equipped and clean pretty good room
Maribel
4.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

No WiFi in rooms
sol
6.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

Restaurant not open. No coffee available. No ice. minimal towels. no phones in room. had to walk to front desk to ask for anything. Hotel was empty. Rooms needed upgrade.
Olinda Nancy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Only one restaurant and it’s always close. Everything is far 215-20mins
Carolina
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

My cousin had her wedding here and i was terrified staying here bc of the reviews as im pretty picky and usually travel with my own sheets! So the wedding was the most beautiful wedding ever. Our room was in the main building it was huge, clean and beautiful view. Full kitchen 2 full baths, bedroom was a good size. Bed were hard but surprisingly comfortable. Only bad thing is train tracks are right next to the hotel and almost every morning at 6am it would wake us up. The hotel was dead no people except my family and i. About 30 of us. Everyone raved about their room expect one family that stayed in the villas by pool area. Those seem out dated and old so main building is the way to go. Bar was not open ever. Restaurants food was not bad but horrible service tooook forever to get our drink order, food, check even though it wasnt busy at all. Little store remains locked so when u want to go in to buy something u have to ask front desk to open it. Pool was cold but kids had a blast. House keepers where great and getting transportation was easy! I would stay again but they definitely need to work on the customer service and restaurant situation. Dont know how they stay in business with no people there. They would have made great money had the bar been open for my family that loved to drink.
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Ken
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 63 week(s) ago

Hotels.com verified review

A nice quiet resort on a semi-secluded beach, with the exception of a party going on at a nearby resirt. Fortunately the loud music ended by midnight. The rooms were very comfortable however the ceiling fan didn't work in one (room 108) ans the a/c wasn't working in another room we were using (room 106). The pool was clean, although the temperature was a little cool, but you adjusted after a few seconds in the water. The lounge chairs by the pool were hit or miss, and at least one broke while one of us was sitting in it. There was a limited number of chairs available, however, as there weren't too many guests, this wasn't an issue. All in all, a nice stay and we will probably go there again in the future.
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Greg
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Nice property for the discounted price we got but other than a bed the hotel had little to nothing to offer. Pool seemed to be losing water, it was about 12-15 inches below what was the water level at one point. No food or drink available or allowed at the pool. No WIFI accept in the lobby. Literally about 100 ft from the train tracks so plan to get up early. Not sure if it was lack of customers but them seemed to be struggling in many areas, I wish them luck
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Marie
6.0
/10
Reviewed 69 week(s) ago

Hotels.com verified review

Nice and quiet area, it’s good to drive or you’ll spend lots of time in taxis. Room was spacious and decent but the bed, sheets and pillows were really uncomfortable, hence my poor rating
Stuart
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Restaurant was not available as advertised no coffee available as advertised staff was very short and unhelpful, would not recommend this hotel to anyone, I usually try not to give bad reviews but this was one of the worst stays we have had
Anthony
icon-Leisure
Leisure
8.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Quite a ways from everything. Restaurant was never open when I was on the property. The building and grounds were lovely. View and sound of waves was wonderful.
Irma
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

The property had no power. They transferred me to a different hotel which was very small, dirty and very unsafe. 2 hotel guests were murdered by the elevators
zayra
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

Room was dirty even after it was cleaned, roaches in the hallway staff was unfriendly
Mario
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Good service
Jesus
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 99 week(s) ago

Expedia Group verified review

It was inconvenient that there was a fee for a guest to visit the hotel or basically visit you. Also, if you’re on ground level beware of frogs entering your bedroom.
Daisy
icon-Family
Family
10.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

Great small property. Staff is very friendly!
Adolfo
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 102 week(s) ago

Hotels.com verified review

Hotel in bad shape
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