Dorsett Kuala Lumpur

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Overall Ratings & Reviews Dorsett Kuala Lumpur

Traveloka (2,625)
Other sources (1,003)
8.7
Very Good
From 2,625 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.4

Location

9.0

Service and Facilites

8.6

People often mention about Dorsett Kuala Lumpur
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Distance to City Center (98)
Room Space (93)
Bedroom (90)
Staff Friendliness (87)
Surroundings (79)
Accessibility (78)
Bathroom (78)
Wifi (68)
Ambiance (66)
Hotel Area (65)
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Traveler Reviews Dorsett Kuala Lumpur

Number of reviews per page
20
40
Customer reviews
Verified Traveler
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9.4
/10
Reviewed 24 hour(s) ago
Large and comfortable room. Also clean.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, thank you for sharing your experience. It is rewarding to know that our team helped make your stay memorable. We sincerely appreciate your support and look forward to your next visit. Warm Regards, Yung Lim, Hotel Manager
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Sandra F.
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8.5
/10
Reviewed 5 day(s) ago
Overall, it's good, close to everything, just a short walk to the Pavilion. The breakfast menu is excellent, with lots of variety, and the dining room is top-notch 👌
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Accommodation's Reply
19 Jul 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for your excellent review and for choosing Dorsett Kuala Lumpur. We are pleased to hear that you had an enjoyable stay and that our facilities and services met your expectations. Your feedback is greatly appreciated and encourages us to continue striving for excellence. We look forward to welcoming you back again soon. Warm Regards Yung Lim, Hotel Manager
A***v
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
One of the very strategic locations in KL, the room was very comfy. Excellent.
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Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for your wonderful comments. We are delighted that you found our hotel comfortable and convenient. We hope to welcome you back for another enjoyable stay soon. Warm Regards, Yung Lim, Hotel Manager
Chandra A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Close to Pavilion TRX mall, breakfast is also delicious.
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Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for your wonderful comments. We are delighted that you found our hotel comfortable and convenient. We hope to welcome you back for another enjoyable stay soon. Warm Regards, Yung Lim, Hotel Manager
Marlydia C.
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Leisure
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9.1
/10
Reviewed 2 week(s) ago
I always stay here when I go to KL, but sometimes the room smells of cigarettes. The solution is to get an air purifier or wait for another room.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for your kind review. We are thrilled to know that you enjoyed your stay with us. Your positive feedback regarding our hospitality is truly appreciated. We look forward to welcoming you back to Dorsett Kuala Lumpur in the near future. Warm Regards Yung Lim, Hotel Manager
F***a
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Leisure
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9.4
/10
Reviewed 2 week(s) ago
⭐⭐⭐⭐⭐ This is my second time staying at this hotel. The room was clean and comfortable. The staff were incredibly friendly, polite, and always willing to help with a smile. Their excellent service made my stay even more enjoyable. The location was also convenient and the overall experience exceeded my expectations.
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Accommodation's Reply
12 Jul 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, thank you for sharing your experience. It is rewarding to know that our team helped make your stay memorable. We sincerely appreciate your support and look forward to your next visit. Warm Regards, Yung Lim, Hotel Manager
A***a
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10.0
/10
Reviewed 2 week(s) ago
Good, clean, is the best, after all.
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Accommodation's Reply
11 Jul 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, thank you for sharing your experience. It is rewarding to know that our team helped make your stay memorable. We sincerely appreciate your support and look forward to your next visit. Warm Regards, Yung Lim, Hotel Manager
Marlydia C.
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Leisure
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9.7
/10
Reviewed 2 week(s) ago
Unfortunately, there are no connecting rooms for standard rooms. The room smelled of cigarettes, but the request for a room change was processed immediately.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur. Thank you for sharing your positive experience. It is always rewarding to receive such encouraging feedback, and we look forward to welcoming you again. Warm Regards, Yung Lim, Hotel Manager
Sugianto
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Leisure
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9.4
/10
Reviewed 2 week(s) ago
My family was very satisfied staying at this hotel/apartment.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur. Thank you for sharing your positive experience. It is always rewarding to receive such encouraging feedback, and we look forward to welcoming you again. Warm Regards, Yung Lim, Hotel Manager
Idawati
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Leisure
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8.5
/10
Reviewed 3 week(s) ago
Suitable for families, spacious and clean rooms, comfortable beds. Recommended accommodation when visiting Kuala Lumpur.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for your kind review. We are thrilled to know that you enjoyed your stay with us. Your positive feedback regarding our hospitality is truly appreciated. We look forward to welcoming you back to Dorsett Kuala Lumpur in the near future. Warm Regards Yung Lim, Hotel Manager
Edwin S.
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Medical
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9.7
/10
Reviewed 3 week(s) ago
The hotel is very close to everything. I always stay here when I take my wife for medical treatment in Malaysia. It's close to TRX and Pavilion. There's Weng Heng Seng, a delicious kopitiam, just a 100-meter walk away.
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Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, thank you for sharing your experience. It is rewarding to know that our team helped make your stay memorable. We sincerely appreciate your support and look forward to your next visit. Warm Regards, Yung Lim, Hotel Manager
D***y
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Leisure
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8.4
/10
Reviewed 3 week(s) ago
Check-in process ⭐️⭐️⭐️⭐️ 5 minutes. Price ⭐️⭐️⭐️ 1.7 million/night. Cleanliness ⭐️⭐️⭐️. Access ⭐️⭐️⭐️.
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Accommodation's Reply
03 Jul 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for your kind review. We are thrilled to know that you enjoyed your stay with us. Your positive feedback regarding our hospitality is truly appreciated. We look forward to welcoming you back to Dorsett Kuala Lumpur in the near future. Warm Regards Yung Lim, Hotel Manager
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Henry P. S.
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Leisure
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9.4
/10
Reviewed 3 week(s) ago
Saran dan advice: The lift door will be the cause of the customers to move except if they had no choices.
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Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur. We appreciate your feedback and regret the issues you experienced. Please be assured that the matters raised have been shared with the relevant department heads for review and action. Warm Regards Yung Lim, Hotel Manager
Verified Traveler
icon-Leisure
Leisure
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9.4
/10
Reviewed 3 week(s) ago
It's great because it's close to the mall and places to eat.
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Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for your generous review. We are delighted that our facilities, location, and service contributed to a pleasant stay. We look forward to welcoming you back soon. Warm Regards Yung Lim, Hotel Manager
Meriana M.
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10.0
/10
Reviewed 4 week(s) ago
A perfect place to stay for families... and strategic, close to culinary delights, also close to luxury malls around Bukit Bintang.
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1 people find it helpful
Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for your wonderful comments. We are delighted that you found our hotel comfortable and convenient. We hope to welcome you back for another enjoyable stay soon. Warm Regards, Yung Lim, Hotel Manager
A***w
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Leisure
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9.4
/10
Reviewed 4 week(s) ago
For many years putting up at Dorsett KL. Room wasn’t that clean but ultimately appreciate the room maids in providing towels etc.
1 people find it helpful
Accommodation's Reply
26 Jun 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for taking the time to provide your comments. We are disappointed to learn that we did not meet your expectations and sincerely apologize for any inconvenience caused. Warm Regards Yung Lim, Hotel Manager
k***a
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Leisure
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6.7
/10
Reviewed 5 week(s) ago
It would be better if the hotel took more concern with the cleanliness of the glasses in the room and wiped the dust around the wardrobe.
1 people find it helpful
Accommodation's Reply
23 Jun 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, We sincerely apologize that your recent experience did not meet your expectations. Please be assured that your comments have been shared with the relevant departments for immediate review and improvement. We value your feedback as it helps us enhance our services and guest experience. We hope to have the opportunity to welcome you back and restore your confidence in us. Warm Regards, Yung Lim, Hotel Manager
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Irfan A. N.
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Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 5 week(s) ago
The only problem is that after 4 nights here, the room was not cleaned, even though there was a sign that said it needed to be cleaned.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for sharing your feedback. We are sorry to hear that your experience was less than satisfactory. Your comments have been noted and will be reviewed carefully with the relevant team members. Warm Regards, Yung Lim, Hotel Manager
l***s
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Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The location, price, and hotel room were all great and cool. I'll definitely be back to stay again.
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1 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur. Thank you for sharing your positive experience. It is always rewarding to receive such encouraging feedback, and we look forward to welcoming you again. Warm Regards, Yung Lim, Hotel Manager
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Dwi A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Checked in smoothly. Lower your expectations for a 5-star hotel (do not compare to surrounding hotels). The furniture and building looked worn. But, everything worked smoothly. There was a complaint from other guests about a certain “smell”. But it was still bearable for us. The hotel might need to invest in a dehumidifier to eliminate the odor problem. Other than that, everything was perfect. Especially, it's very walkable to TRX mall and Bukit Bintang crowd. The hotel itself is located in a quieter area of Bukit Bintang.
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2 people find it helpful
Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for sharing your feedback. We are sorry to hear that your experience was less than satisfactory. Your comments have been noted and will be reviewed carefully with the relevant team members. Warm Regards, Yung Lim, Hotel Manager
Number of reviews per page
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