Dear Mr. Siwan, Thank you for choosing Arayaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that you found your room clean, comfortable, and with panoramic city views. We are also pleased to hear that the check-in/check-out process was quick, the service excellent, and the breakfast offered a wide variety of delicious options. We greatly appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Dozen Sinaga, General Manager

Dear Valued Guest, Thank you for choosing Araya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that after a long journey from Sydney, you felt at home and refreshed upon arrival. We are pleased to hear that our staff were friendly. We are glad you found your room (1069) comfortable, clean and spacious. You also enjoyed the varied and delicious breakfast and found the hotel's central location very appealing. However, we apologize for any inconvenience you experienced. We are saddened to hear about the elevator issue, the distance of your room from the elevator, and your disappointment at only receiving one set of toothbrushes and toothpaste for three consecutive days. We also noticed that the breakfast menu was the same for three consecutive days. This is not the standard of service we expect. We have taken your comments seriously. We will follow up on the elevator issue and reassess the room allocation. Regarding amenities, we will ensure they are complete according to the number of guests and length of stay. For breakfast, our Food and Beverage team will endeavor to increase the variety of the menu each day. We appreciate you bringing this feedback to our attention as it allows us to immediately identify areas for improvement for the comfort of all our guests. Sincerely, Dozen Sinaga, General Manager

Dear Perinal H. H, Thank you for choosing Aryaduta Medan Hotel and for sharing your valuable feedback after your stay with us. We sincerely apologize for the inconvenience caused by the long wait times due to the lack of elevators. We fully understand any inconvenience this may have caused during your stay. Your valuable feedback is very helpful to us. We will take note of this and review our elevator operation and capacity, seeking ways to improve our service to provide more efficient and comfortable service, especially during peak hours. Your constructive feedback is very helpful in improving the quality of our service, so we appreciate it once again. Sincerely, Ronnie Octavianus, Front Desk Manager

Dear Valued Guest, Thank you for choosing Araya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted that you found our hotel comfortable, offered a wide variety of international and local cuisine, and had clean bathrooms. We apologize for your negative experience regarding your room being far from the elevator and located in a corner. We understand that even though we informed you of this, the distance may have exceeded your expectations and caused inconvenience. We also acknowledge the "fearful" feeling you experienced due to the hotel being situated above an abandoned shopping mall. Your feedback is invaluable to us. We will reassess the room placement and look for ways to create a more comfortable and safer atmosphere throughout the hotel. We appreciate your honesty in sharing this experience. Sincerely, Ronnie Octavianas, Front Office Manager

Dear Valued Guest, Thank you for choosing Arayaduta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that you found the hotel's location very convenient. We greatly appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager

Dear Valued Guest, Thank you for choosing Arayaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that you were very impressed with our location and services. We greatly appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager

Dear Mr. Marado G, Thank you for choosing to stay at Aryaduta Medan Hotel and for taking the time to share your feedback with us. We apologize for any inconvenience you experienced. We are very sorry that you found some areas to be poorly maintained, lacking cleanliness, and that several door handles were not working. Your feedback is very valuable to us. We have taken all matters seriously and will immediately follow up with our housekeeping and maintenance teams to ensure more thorough cleaning, improved maintenance throughout the area, and prompt repair of all malfunctioning door handles. We are committed to improving our maintenance standards. We appreciate your constructive feedback, which helps us identify areas for immediate improvement. Sincerely, Ronnie Octavianas, Front Office Manager

Dear Mr. Muhammad F., Thank you for choosing Aryaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that Aryaduta provided you and your family with an excellent experience. We greatly appreciate your positive review and hope to welcome you and your family back to Aryaduta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager

Dear Valued Guest, Thank you for choosing to stay at Arya Duta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that everything went well and that you were satisfied with the food, the pool, and your room. We greatly appreciate your positive review and hope to welcome you back to Arya Duta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager

Dear Valued Guest, Thank you for choosing to stay at Aryaduta Medan and for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you always enjoy your stays here, as it is a great place to stay at an affordable price. We appreciate your positive feedback and hope to welcome you back to Aryaduta Medan again. Sincerely, Ronnie Octavianus, Front Office Manager

Dear Valued Guest, Thank you for choosing Arya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We sincerely apologize for the cleanliness issues and damage to items you encountered. We deeply regret that this may have made your stay uncomfortable. Your feedback is invaluable to us. We have taken all matters seriously and will immediately follow up with our housekeeping team to ensure higher standards of cleanliness, as well as our maintenance team to repair or replace any damaged items promptly. We appreciate your constructive comments, which help us identify areas for immediate improvement. Sincerely, Ronnie Octavianas, Front Office Manager

Dear Valued Guest, Thank you for choosing Arya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that your rooms were clean and comfortable. We are also pleased to hear that the swimming pool was beautiful, clean, and secure, and that the breakfast was delicious. We greatly appreciate your positive review and hope to welcome you back to Arya Duta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager

Dear Valued Guest, Thank you for choosing to stay at Arya Duta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that overall everything was fine and that you were satisfied. We have noted your comment about the lobby area being quite hot and we will immediately check the air conditioning system in the lobby to ensure maximum comfort for all guests. Thank you for your feedback, which helps us to further improve the quality of our service. Sincerely, Ronnie Octavianus, Front Office Manager

Dear Mr. Wahyu A., Thank you for choosing Aryaduta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that our hotel staff were friendly and helpful. We greatly appreciate your positive review and hope to welcome you back to Aryaduta Medan Hotel again. Sincerely, Ronnie Octavianus Sai, Front Office Manager

Dear Valued Guest, Thank you for choosing to stay at Arya Duta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that you found our hotel clean, safe, comfortable, and well-equipped. We greatly appreciate your positive review and hope to welcome you back to Arya Duta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager