Aryaduta Medan

Hotels
Preferred Partner
8.4
/10
Very Good
8,968 reviews

What Guests Say About Their Stay

Distance To City Center (200)
Staff Friendliness (188)
Bedroom (180)
Ambiance (173)
Summarized by AI
A recurring favorite among families is Aryaduta Medan, where guests consistently praise the friendly and helpful staff, noting their assistance during check-in and responsiveness to issues. The hotel's strategic location in the city center is a major draw, providing easy access to various attractions. Guests also appreciate the clean and comfortable rooms, enhancing their overall stay experience. The breakfast receives positive mentions for its variety and delicious offerings.

Pacha A. P.

10.0
/ 10
The staff was very friendly and helpful upon check in. At breakfast, the food was delicious, there were many choices of drinks, and the view of the restaurant overlooking the city was very cool and not boring.
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M***y

10.0
/ 10
Very quiet, with excellent service, from security, reception, restaurant, cleaning staff, technicians, and even everyone not mentioned, they're very friendly. Perfect for a staycation, the rooms are clean, and the food is delicious. You'll regret not staying here.
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R***a

9.1
/ 10
Besides the comfortable location, the delicious breakfast and excellent service, I was satisfied with my stay. Aryaduta Medan is the perfect choice for your next staycation. Thank you, Aryaduta. The best.
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R***a

10.0
/ 10
I loved my staycation here. The service was excellent, it was very comfortable, and I never got bored with the views at Aryaduta Medan. I felt comfortable and it was a pleasant experience.
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R***a

10.0
/ 10
The Aryaduta Hotel was a great, cozy, and comfortable stay. The service was excellent, and the receptionist was kind and friendly. Thank you, Aryaduta, and we look forward to continuing to improve.
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In the Area
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Jalan Kapten Maulana Lubis No. 8, Medan City Center, Medan, Sumatra Utara, Indonesia, 20112

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Aryaduta Medan is located in area / city Medan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Aryaduta Medan

Jalan Kapten Maulana Lubis No. 8, Medan City Center, Medan, Sumatra Utara, Indonesia, 20112
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Lobby Aryaduta Medan
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Location


Aryaduta Medan is located in area / city Medan City Center.

About Aryaduta Medan

Aryaduta Medan is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

From business event to corporate gathering, Aryaduta Medan provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Aryaduta Medan exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Aryaduta Medan is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Aryaduta Medan.

All facilities in Aryaduta Medan

Bar, Cafe and Lounge Aryaduta Medan
Bar, Cafe and Lounge
Swimming Pool Aryaduta Medan
Swimming Pool
Functional Hall Aryaduta Medan
Functional Hall
Common Space Aryaduta Medan
Common Space
Lobby Aryaduta Medan
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Newspaper in lobby
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Buffet dinner
  • Cafe
  • Poolside bar
  • Show cooking restaurant

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Heater
  • Non-smoking room
  • Swimming pool
  • Terrace

Transportation

  • Airport transfer
  • Car rental
  • Parking with surcharge
  • Shopping center shuttle
  • Valet parking (surcharge)

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Meeting facilities
  • Photocopier

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool

Connectivity

  • LAN Internet
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Aryaduta Medan

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Minimum Age Policy

Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Aryaduta Medan
195
Number of floors in Aryaduta Medan
3
Another facilities in Aryaduta Medan
Bellhop, Concierge, Doorman, Express check-out, Front desk

Frequently asked question in Aryaduta Medan

What are available facilities at Aryaduta Medan?
There are top facilites at Aryaduta Medan such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aryaduta Medan?
The standard check-in time at Aryaduta Medan is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Aryaduta Medan provide breakfast?
Yes, Aryaduta Medan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Aryaduta Medan?
Aryaduta Medan is a 4.0-star hotel.
How many floors does Aryaduta Medan have?
Aryaduta Medan has 3 floors.
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More Reviews from Other Guests in Aryaduta Medan

Overall Ratings & Reviews Aryaduta Medan

Traveloka (8,735)
Other sources (233)
8.5
Very Good
From 8,735 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.5

Summarized by AI

A recurring favorite among families is Aryaduta Medan, where guests consistently praise the friendly and helpful staff, noting their assistance during check-in and responsiveness to issues. The hotel's strategic location in the city center is a major draw, providing easy access to various attractions. Guests also appreciate the clean and comfortable rooms, enhancing their overall stay experience. The breakfast receives positive mentions for its variety and delicious offerings.
Great Location
The hotel's strategic location is frequently mentioned as a significant advantage, providing guests with easy access to various attractions and making it a convenient base for exploring the city. Its central position allows for effortless travel and enhances the overall experience for both leisure and business travelers.
Delicious Food
Guests consistently enjoy the food served at the hotel, particularly the breakfast. The variety and taste of the breakfast options receive positive feedback, contributing to a satisfying start to the day. The dining experience is enhanced by the restaurant's pleasant ambiance, making meal times a highlight of the stay.
Swimming Pool
The swimming pool is a popular amenity, especially among families with children. Guests appreciate the enjoyable experience of swimming and relaxing by the pool. Its proximity to the restaurant adds convenience, allowing guests to easily enjoy meals and refreshments while supervising their children.
People often mention about Aryaduta Medan
All
Distance to City Center (137)
Staff Friendliness (137)
Ambiance (132)
Bedroom (123)
Taste (122)
Room Space (119)
Hotel Area (112)
Bathroom (108)
Variety (102)
Family Friendly (98)
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Most Recent
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Traveler Reviews Aryaduta Medan

Number of reviews per page
20
40
Customer reviews
galih s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.9
/10
Reviewed 2 day(s) ago
The mattress smelled when I first entered
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a***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 5 day(s) ago
Not as expected, don't want to stay at Arya Duta again
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Rudy T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Lack of seating/chairs in the waiting area downstairs.
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P***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The hotel staff was friendly, we were given an anniversary cake, the food was pretty good, and most importantly, it was clean and comfortable.
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B***y
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
The pre-dawn meal options were limited, and the menu on March 1st and 2nd only included vegetables. Many meals were empty, even though they expected more than they actually had.
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siwan s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The rooms are clean, comfortable, and luxurious, with beautiful city views. The reception service is excellent. Breakfast is also delicious and varied. Perfect for family vacations or staycations.
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1 people find it helpful
angelia t.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Overall everything is okay, complete facilities, good service, but the facilities include a smart TV, but the Wi-Fi is really bad.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Comfortable rooms, quite good food, large swimming pool, close to the train station and airport
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Accommodation's Reply
22 Feb 2026
Dear Valued Guest, Thank you for choosing to stay at Arayaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted that you found the rooms comfortable, the food delicious, the swimming pool spacious, and the location convenient to the train station and airport. We appreciate your positive feedback and hope to welcome you back to Arayaduta Medan again. Sincerely, Dozen Sinaga, General Manager
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ayunda o.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Always happy here, comfortable and clean.
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Accommodation's Reply
22 Feb 2026
Dear Ms. Ayundha, Thank you for choosing Aryaduta Medan and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that you enjoyed your stay and found the accommodations comfortable and clean. We appreciate your positive feedback and hope to welcome you back to Aryaduta Medan again. Sincerely, Dozen Sinaga, General Manager
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M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The room is quite okay, the taste and menu of the food need to be improved, great.
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Accommodation's Reply
22 Feb 2026
Dear Valued Guest, Thank you for choosing to stay at Araya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are pleased to hear that the rooms were very good and we also appreciate your comments regarding improvements to the taste and menu. This feedback is invaluable to our Food and Beverage team in developing and improving the quality and variety of our cuisine. We thank you for your helpful comments and hope to welcome you back to Araya Duta Medan Hotel again. Sincerely, Dozen Sinaga, General Manager
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R***D
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Great, very comfortable and enjoyable
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Accommodation's Reply
22 Feb 2026
Dear Valued Guest, Thank you for choosing Arayaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted that you found our hotel excellent, comfortable, and memorable. We greatly appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Dozen Sinaga, General Manager
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Budi r. p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Don't hesitate any longer, just keep going
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Accommodation's Reply
22 Feb 2026
Dear Valued Guest, Thank you for choosing to stay at Arayaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear your valuable feedback. We sincerely appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Dozen Sinaga, General Manager
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siwan s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The room is clean, comfortable, the room view is city view.. the check in/check out process is fast, the service is very good.. the breakfast has many variations and is delicious...
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Accommodation's Reply
09 Feb 2026
Dear Mr. Siwan, Thank you for choosing Arayaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that you found your room clean, comfortable, and with panoramic city views. We are also pleased to hear that the check-in/check-out process was quick, the service excellent, and the breakfast offered a wide variety of delicious options. We greatly appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Dozen Sinaga, General Manager
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Anas S.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Flying from Sydney to Medan, I was really tired, but entering this hotel felt as comfortable as my own home, my tiredness disappeared. The staff were all friendly, it's just that the elevator often had problems. I got the room at the very end, 1069, which was really far from the elevator, but the room was really okay! Comfortable, clean, cool, but I was only given 1 toothbrush and 1 toothpaste for 3 days, this was disappointing! The breakfast was quite varied and tasted good, but the menu was always the same for 3 days in a row. The hotel is located in the city center
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1 people find it helpful
Accommodation's Reply
09 Feb 2026
Dear Valued Guest, Thank you for choosing Araya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that after a long journey from Sydney, you felt at home and refreshed upon arrival. We are pleased to hear that our staff were friendly. We are glad you found your room (1069) comfortable, clean and spacious. You also enjoyed the varied and delicious breakfast and found the hotel's central location very appealing. However, we apologize for any inconvenience you experienced. We are saddened to hear about the elevator issue, the distance of your room from the elevator, and your disappointment at only receiving one set of toothbrushes and toothpaste for three consecutive days. We also noticed that the breakfast menu was the same for three consecutive days. This is not the standard of service we expect. We have taken your comments seriously. We will follow up on the elevator issue and reassess the room allocation. Regarding amenities, we will ensure they are complete according to the number of guests and length of stay. For breakfast, our Food and Beverage team will endeavor to increase the variety of the menu each day. We appreciate you bringing this feedback to our attention as it allows us to immediately identify areas for improvement for the comfort of all our guests. Sincerely, Dozen Sinaga, General Manager
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PERINAL H. H. H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
There are few elevator facilities so it takes a long time to queue.
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Accommodation's Reply
26 Jan 2026
Dear Perinal H. H, Thank you for choosing Aryaduta Medan Hotel and for sharing your valuable feedback after your stay with us. We sincerely apologize for the inconvenience caused by the long wait times due to the lack of elevators. We fully understand any inconvenience this may have caused during your stay. Your valuable feedback is very helpful to us. We will take note of this and review our elevator operation and capacity, seeking ways to improve our service to provide more efficient and comfortable service, especially during peak hours. Your constructive feedback is very helpful in improving the quality of our service, so we appreciate it once again. Sincerely, Ronnie Octavianus, Front Desk Manager
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J***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel was actually nice, but my luck wasn't so good. The room was far from the elevator, and I got the corner one. The CS had already told me it would be far from the elevator, but I didn't expect it to be that far, but overall, the food was good, with a complete selection of national and international cuisine, and the bathroom was clean. It's just that the hotel is located above a defunct mall, which was a bit scary.
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3 people find it helpful
Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing Araya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted that you found our hotel comfortable, offered a wide variety of international and local cuisine, and had clean bathrooms. We apologize for your negative experience regarding your room being far from the elevator and located in a corner. We understand that even though we informed you of this, the distance may have exceeded your expectations and caused inconvenience. We also acknowledge the "fearful" feeling you experienced due to the hotel being situated above an abandoned shopping mall. Your feedback is invaluable to us. We will reassess the room placement and look for ways to create a more comfortable and safer atmosphere throughout the hotel. We appreciate your honesty in sharing this experience. Sincerely, Ronnie Octavianas, Front Office Manager
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T***q
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The location of the hotel is quite strategic
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1 people find it helpful
Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing Arayaduta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that you found the hotel's location very convenient. We greatly appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager
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T***q
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel location is quite strategic, the service is quite good.
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing Arayaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that you were very impressed with our location and services. We greatly appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager
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Marado G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Some areas are poorly maintained, cleanliness is also lacking, many door handles are not functioning, maintenance needs to be improved again
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2 people find it helpful
Accommodation's Reply
26 Jan 2026
Dear Mr. Marado G, Thank you for choosing to stay at Aryaduta Medan Hotel and for taking the time to share your feedback with us. We apologize for any inconvenience you experienced. We are very sorry that you found some areas to be poorly maintained, lacking cleanliness, and that several door handles were not working. Your feedback is very valuable to us. We have taken all matters seriously and will immediately follow up with our housekeeping and maintenance teams to ensure more thorough cleaning, improved maintenance throughout the area, and prompt repair of all malfunctioning door handles. We are committed to improving our maintenance standards. We appreciate your constructive feedback, which helps us identify areas for immediate improvement. Sincerely, Ronnie Octavianas, Front Office Manager
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Muhammad F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Thank you Aryaduta, providing the best experience with family
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1 people find it helpful
Accommodation's Reply
26 Jan 2026
Dear Mr. Muhammad F., Thank you for choosing Aryaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that Aryaduta provided you and your family with an excellent experience. We greatly appreciate your positive review and hope to welcome you and your family back to Aryaduta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager
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Number of reviews per page
20
40

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Lobby 4 Aryaduta Medan

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Aryaduta Medan

Traveloka (8,735)
Other sources (233)
8.5
Very Good
From 8,735 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.5

Summarized by AI

A recurring favorite among families is Aryaduta Medan, where guests consistently praise the friendly and helpful staff, noting their assistance during check-in and responsiveness to issues. The hotel's strategic location in the city center is a major draw, providing easy access to various attractions. Guests also appreciate the clean and comfortable rooms, enhancing their overall stay experience. The breakfast receives positive mentions for its variety and delicious offerings.
Great Location
The hotel's strategic location is frequently mentioned as a significant advantage, providing guests with easy access to various attractions and making it a convenient base for exploring the city. Its central position allows for effortless travel and enhances the overall experience for both leisure and business travelers.
Delicious Food
Guests consistently enjoy the food served at the hotel, particularly the breakfast. The variety and taste of the breakfast options receive positive feedback, contributing to a satisfying start to the day. The dining experience is enhanced by the restaurant's pleasant ambiance, making meal times a highlight of the stay.
Swimming Pool
The swimming pool is a popular amenity, especially among families with children. Guests appreciate the enjoyable experience of swimming and relaxing by the pool. Its proximity to the restaurant adds convenience, allowing guests to easily enjoy meals and refreshments while supervising their children.
People often mention about Aryaduta Medan
All
Distance to City Center (137)
Staff Friendliness (137)
Ambiance (132)
Bedroom (123)
Taste (122)
Room Space (119)
Hotel Area (112)
Bathroom (108)
Variety (102)
Family Friendly (98)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Aryaduta Medan

Number of reviews per page
20
40
Customer reviews
galih s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.9
/10
Reviewed 2 day(s) ago
The mattress smelled when I first entered
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a***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 5 day(s) ago
Not as expected, don't want to stay at Arya Duta again
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Rudy T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Lack of seating/chairs in the waiting area downstairs.
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P***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The hotel staff was friendly, we were given an anniversary cake, the food was pretty good, and most importantly, it was clean and comfortable.
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B***y
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
The pre-dawn meal options were limited, and the menu on March 1st and 2nd only included vegetables. Many meals were empty, even though they expected more than they actually had.
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siwan s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The rooms are clean, comfortable, and luxurious, with beautiful city views. The reception service is excellent. Breakfast is also delicious and varied. Perfect for family vacations or staycations.
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1 people find it helpful
angelia t.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Overall everything is okay, complete facilities, good service, but the facilities include a smart TV, but the Wi-Fi is really bad.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Comfortable rooms, quite good food, large swimming pool, close to the train station and airport
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Accommodation's Reply
22 Feb 2026
Dear Valued Guest, Thank you for choosing to stay at Arayaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted that you found the rooms comfortable, the food delicious, the swimming pool spacious, and the location convenient to the train station and airport. We appreciate your positive feedback and hope to welcome you back to Arayaduta Medan again. Sincerely, Dozen Sinaga, General Manager
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ayunda o.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Always happy here, comfortable and clean.
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Accommodation's Reply
22 Feb 2026
Dear Ms. Ayundha, Thank you for choosing Aryaduta Medan and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that you enjoyed your stay and found the accommodations comfortable and clean. We appreciate your positive feedback and hope to welcome you back to Aryaduta Medan again. Sincerely, Dozen Sinaga, General Manager
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M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The room is quite okay, the taste and menu of the food need to be improved, great.
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Accommodation's Reply
22 Feb 2026
Dear Valued Guest, Thank you for choosing to stay at Araya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are pleased to hear that the rooms were very good and we also appreciate your comments regarding improvements to the taste and menu. This feedback is invaluable to our Food and Beverage team in developing and improving the quality and variety of our cuisine. We thank you for your helpful comments and hope to welcome you back to Araya Duta Medan Hotel again. Sincerely, Dozen Sinaga, General Manager
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R***D
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10.0
/10
Reviewed 4 week(s) ago
Great, very comfortable and enjoyable
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Accommodation's Reply
22 Feb 2026
Dear Valued Guest, Thank you for choosing Arayaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted that you found our hotel excellent, comfortable, and memorable. We greatly appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Dozen Sinaga, General Manager
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Budi r. p.
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10.0
/10
Reviewed 5 week(s) ago
Don't hesitate any longer, just keep going
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Accommodation's Reply
22 Feb 2026
Dear Valued Guest, Thank you for choosing to stay at Arayaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear your valuable feedback. We sincerely appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Dozen Sinaga, General Manager
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siwan s.
icon-Staycation
Staycation
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10.0
/10
Reviewed 7 week(s) ago
The room is clean, comfortable, the room view is city view.. the check in/check out process is fast, the service is very good.. the breakfast has many variations and is delicious...
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Accommodation's Reply
09 Feb 2026
Dear Mr. Siwan, Thank you for choosing Arayaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that you found your room clean, comfortable, and with panoramic city views. We are also pleased to hear that the check-in/check-out process was quick, the service excellent, and the breakfast offered a wide variety of delicious options. We greatly appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Dozen Sinaga, General Manager
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Anas S.
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9.1
/10
Reviewed 7 week(s) ago
Flying from Sydney to Medan, I was really tired, but entering this hotel felt as comfortable as my own home, my tiredness disappeared. The staff were all friendly, it's just that the elevator often had problems. I got the room at the very end, 1069, which was really far from the elevator, but the room was really okay! Comfortable, clean, cool, but I was only given 1 toothbrush and 1 toothpaste for 3 days, this was disappointing! The breakfast was quite varied and tasted good, but the menu was always the same for 3 days in a row. The hotel is located in the city center
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1 people find it helpful
Accommodation's Reply
09 Feb 2026
Dear Valued Guest, Thank you for choosing Araya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that after a long journey from Sydney, you felt at home and refreshed upon arrival. We are pleased to hear that our staff were friendly. We are glad you found your room (1069) comfortable, clean and spacious. You also enjoyed the varied and delicious breakfast and found the hotel's central location very appealing. However, we apologize for any inconvenience you experienced. We are saddened to hear about the elevator issue, the distance of your room from the elevator, and your disappointment at only receiving one set of toothbrushes and toothpaste for three consecutive days. We also noticed that the breakfast menu was the same for three consecutive days. This is not the standard of service we expect. We have taken your comments seriously. We will follow up on the elevator issue and reassess the room allocation. Regarding amenities, we will ensure they are complete according to the number of guests and length of stay. For breakfast, our Food and Beverage team will endeavor to increase the variety of the menu each day. We appreciate you bringing this feedback to our attention as it allows us to immediately identify areas for improvement for the comfort of all our guests. Sincerely, Dozen Sinaga, General Manager
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PERINAL H. H. H.
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9.4
/10
Reviewed 8 week(s) ago
There are few elevator facilities so it takes a long time to queue.
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Accommodation's Reply
26 Jan 2026
Dear Perinal H. H, Thank you for choosing Aryaduta Medan Hotel and for sharing your valuable feedback after your stay with us. We sincerely apologize for the inconvenience caused by the long wait times due to the lack of elevators. We fully understand any inconvenience this may have caused during your stay. Your valuable feedback is very helpful to us. We will take note of this and review our elevator operation and capacity, seeking ways to improve our service to provide more efficient and comfortable service, especially during peak hours. Your constructive feedback is very helpful in improving the quality of our service, so we appreciate it once again. Sincerely, Ronnie Octavianus, Front Desk Manager
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J***a
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8.5
/10
Reviewed 8 week(s) ago
The hotel was actually nice, but my luck wasn't so good. The room was far from the elevator, and I got the corner one. The CS had already told me it would be far from the elevator, but I didn't expect it to be that far, but overall, the food was good, with a complete selection of national and international cuisine, and the bathroom was clean. It's just that the hotel is located above a defunct mall, which was a bit scary.
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3 people find it helpful
Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing Araya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted that you found our hotel comfortable, offered a wide variety of international and local cuisine, and had clean bathrooms. We apologize for your negative experience regarding your room being far from the elevator and located in a corner. We understand that even though we informed you of this, the distance may have exceeded your expectations and caused inconvenience. We also acknowledge the "fearful" feeling you experienced due to the hotel being situated above an abandoned shopping mall. Your feedback is invaluable to us. We will reassess the room placement and look for ways to create a more comfortable and safer atmosphere throughout the hotel. We appreciate your honesty in sharing this experience. Sincerely, Ronnie Octavianas, Front Office Manager
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T***q
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The location of the hotel is quite strategic
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1 people find it helpful
Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing Arayaduta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that you found the hotel's location very convenient. We greatly appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager
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T***q
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel location is quite strategic, the service is quite good.
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing Arayaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that you were very impressed with our location and services. We greatly appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager
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Marado G.
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Leisure
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8.5
/10
Reviewed 9 week(s) ago
Some areas are poorly maintained, cleanliness is also lacking, many door handles are not functioning, maintenance needs to be improved again
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2 people find it helpful
Accommodation's Reply
26 Jan 2026
Dear Mr. Marado G, Thank you for choosing to stay at Aryaduta Medan Hotel and for taking the time to share your feedback with us. We apologize for any inconvenience you experienced. We are very sorry that you found some areas to be poorly maintained, lacking cleanliness, and that several door handles were not working. Your feedback is very valuable to us. We have taken all matters seriously and will immediately follow up with our housekeeping and maintenance teams to ensure more thorough cleaning, improved maintenance throughout the area, and prompt repair of all malfunctioning door handles. We are committed to improving our maintenance standards. We appreciate your constructive feedback, which helps us identify areas for immediate improvement. Sincerely, Ronnie Octavianas, Front Office Manager
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Muhammad F.
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10.0
/10
Reviewed 9 week(s) ago
Thank you Aryaduta, providing the best experience with family
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1 people find it helpful
Accommodation's Reply
26 Jan 2026
Dear Mr. Muhammad F., Thank you for choosing Aryaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that Aryaduta provided you and your family with an excellent experience. We greatly appreciate your positive review and hope to welcome you and your family back to Aryaduta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager
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