Aryaduta Medan

Hotels
Preferred Partner
8.4
/10
Very Good
8,920 reviews

What Guests Say About Their Stay

Distance To City Center (182)
Staff Friendliness (175)
Bedroom (166)
Ambiance (161)
Pacha A. P.
10.0
/ 10
The staff was very friendly and helpful upon check in. At breakfast, the food was delicious, there were many choices of drinks, and the view of the restaurant overlooking the city was very cool and not boring.
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M***y
10.0
/ 10
Very quiet, with excellent service, from security, reception, restaurant, cleaning staff, technicians, and even everyone not mentioned, they're very friendly. Perfect for a staycation, the rooms are clean, and the food is delicious. You'll regret not staying here.
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R***a
9.1
/ 10
Besides the comfortable location, the delicious breakfast and excellent service, I was satisfied with my stay. Aryaduta Medan is the perfect choice for your next staycation. Thank you, Aryaduta. The best.
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R***a
10.0
/ 10
I loved my staycation here. The service was excellent, it was very comfortable, and I never got bored with the views at Aryaduta Medan. I felt comfortable and it was a pleasant experience.
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R***a
10.0
/ 10
The Aryaduta Hotel was a great, cozy, and comfortable stay. The service was excellent, and the receptionist was kind and friendly. Thank you, Aryaduta, and we look forward to continuing to improve.
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In the Area
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Jalan Kapten Maulana Lubis No. 8, Medan City Center, Medan, Sumatra Utara, Indonesia, 20112

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Aryaduta Medan is located in area / city Medan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

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CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Aryaduta Medan

Jalan Kapten Maulana Lubis No. 8, Medan City Center, Medan, Sumatra Utara, Indonesia, 20112
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Lobby Aryaduta Medan
Lobby 2 Aryaduta Medan

Discover More About Aryaduta Medan

Location


Aryaduta Medan is located in area / city Medan City Center.

About Aryaduta Medan

Aryaduta Medan is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

From business event to corporate gathering, Aryaduta Medan provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Aryaduta Medan exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Aryaduta Medan is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Aryaduta Medan.

All facilities in Aryaduta Medan

Bar, Cafe and Lounge Aryaduta Medan
Bar, Cafe and Lounge
Swimming Pool Aryaduta Medan
Swimming Pool
Functional Hall Aryaduta Medan
Functional Hall
Common Space Aryaduta Medan
Common Space
Lobby Aryaduta Medan
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Newspaper in lobby
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Buffet dinner
  • Cafe
  • Poolside bar
  • Show cooking restaurant

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Heater
  • Non-smoking room
  • Swimming pool
  • Terrace

Transportation

  • Airport transfer
  • Car rental
  • Parking with surcharge
  • Shopping center shuttle
  • Valet parking (surcharge)

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Meeting facilities
  • Photocopier

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool

Connectivity

  • LAN Internet
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Aryaduta Medan

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Minimum Age Policy

Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Aryaduta Medan
195
Number of floors in Aryaduta Medan
3
Another facilities in Aryaduta Medan
Bellhop, Concierge, Doorman, Express check-out, Front desk

Frequently asked question in Aryaduta Medan

What are available facilities at Aryaduta Medan?
There are top facilites at Aryaduta Medan such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aryaduta Medan?
The standard check-in time at Aryaduta Medan is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Aryaduta Medan provide breakfast?
Yes, Aryaduta Medan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Aryaduta Medan?
Aryaduta Medan is a 4.0-star hotel.
How many floors does Aryaduta Medan have?
Aryaduta Medan has 3 floors.
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More Reviews from Other Guests in Aryaduta Medan

Overall Ratings & Reviews Aryaduta Medan

Traveloka (8,687)
Other sources (233)
8.5
Very Good
From 8,687 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about Aryaduta Medan
All
Distance to City Center (131)
Staff Friendliness (130)
Ambiance (128)
Bedroom (118)
Taste (118)
Room Space (114)
Hotel Area (108)
Bathroom (103)
Variety (99)
Family Friendly (96)
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Traveler Reviews Aryaduta Medan

Number of reviews per page
20
40
Customer reviews
siwan s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The room is clean, comfortable, the room view is city view.. the check in/check out process is fast, the service is very good.. the breakfast has many variations and is delicious...
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Anas S.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Flying from Sydney to Medan, I was really tired, but entering this hotel felt as comfortable as my own home, my tiredness disappeared. The staff were all friendly, it's just that the elevator often had problems. I got the room at the very end, 1069, which was really far from the elevator, but the room was really okay! Comfortable, clean, cool, but I was only given 1 toothbrush and 1 toothpaste for 3 days, this was disappointing! The breakfast was quite varied and tasted good, but the menu was always the same for 3 days in a row. The hotel is located in the city center
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PERINAL H. H. H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
There are few elevator facilities so it takes a long time to queue.
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Accommodation's Reply
26 Jan 2026
Dear Perinal H. H, Thank you for choosing Aryaduta Medan Hotel and for sharing your valuable feedback after your stay with us. We sincerely apologize for the inconvenience caused by the long wait times due to the lack of elevators. We fully understand any inconvenience this may have caused during your stay. Your valuable feedback is very helpful to us. We will take note of this and review our elevator operation and capacity, seeking ways to improve our service to provide more efficient and comfortable service, especially during peak hours. Your constructive feedback is very helpful in improving the quality of our service, so we appreciate it once again. Sincerely, Ronnie Octavianus, Front Desk Manager
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J***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel was actually nice, but my luck wasn't so good. The room was far from the elevator, and I got the corner one. The CS had already told me it would be far from the elevator, but I didn't expect it to be that far, but overall, the food was good, with a complete selection of national and international cuisine, and the bathroom was clean. It's just that the hotel is located above a defunct mall, which was a bit scary.
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing Araya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted that you found our hotel comfortable, offered a wide variety of international and local cuisine, and had clean bathrooms. We apologize for your negative experience regarding your room being far from the elevator and located in a corner. We understand that even though we informed you of this, the distance may have exceeded your expectations and caused inconvenience. We also acknowledge the "fearful" feeling you experienced due to the hotel being situated above an abandoned shopping mall. Your feedback is invaluable to us. We will reassess the room placement and look for ways to create a more comfortable and safer atmosphere throughout the hotel. We appreciate your honesty in sharing this experience. Sincerely, Ronnie Octavianas, Front Office Manager
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T***q
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The location of the hotel is quite strategic
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1 people find it helpful
Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing Arayaduta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that you found the hotel's location very convenient. We greatly appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager
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T***q
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel location is quite strategic, the service is quite good.
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing Arayaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that you were very impressed with our location and services. We greatly appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager
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Marado G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Some areas are poorly maintained, cleanliness is also lacking, many door handles are not functioning, maintenance needs to be improved again
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Accommodation's Reply
26 Jan 2026
Dear Mr. Marado G, Thank you for choosing to stay at Aryaduta Medan Hotel and for taking the time to share your feedback with us. We apologize for any inconvenience you experienced. We are very sorry that you found some areas to be poorly maintained, lacking cleanliness, and that several door handles were not working. Your feedback is very valuable to us. We have taken all matters seriously and will immediately follow up with our housekeeping and maintenance teams to ensure more thorough cleaning, improved maintenance throughout the area, and prompt repair of all malfunctioning door handles. We are committed to improving our maintenance standards. We appreciate your constructive feedback, which helps us identify areas for immediate improvement. Sincerely, Ronnie Octavianas, Front Office Manager
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Muhammad F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Thank you Aryaduta, providing the best experience with family
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Accommodation's Reply
26 Jan 2026
Dear Mr. Muhammad F., Thank you for choosing Aryaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that Aryaduta provided you and your family with an excellent experience. We greatly appreciate your positive review and hope to welcome you and your family back to Aryaduta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Everything was okay. The food, swimming pool, and rooms all felt comfortable.
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing to stay at Arya Duta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that everything went well and that you were satisfied with the food, the pool, and your room. We greatly appreciate your positive review and hope to welcome you back to Arya Duta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager
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a***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
always happy to stay here because the place is ok and affordable
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing to stay at Aryaduta Medan and for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you always enjoy your stays here, as it is a great place to stay at an affordable price. We appreciate your positive feedback and hope to welcome you back to Aryaduta Medan again. Sincerely, Ronnie Octavianus, Front Office Manager
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M***o
icon-origin-TRAVELOKA
6.7
/10
Reviewed 3 week(s) ago
cleanliness is poor, many items are damaged
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing Arya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We sincerely apologize for the cleanliness issues and damage to items you encountered. We deeply regret that this may have made your stay uncomfortable. Your feedback is invaluable to us. We have taken all matters seriously and will immediately follow up with our housekeeping team to ensure higher standards of cleanliness, as well as our maintenance team to repair or replace any damaged items promptly. We appreciate your constructive comments, which help us identify areas for immediate improvement. Sincerely, Ronnie Octavianas, Front Office Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Clean, comfortable rooms, nice, clean swimming pool, and safety monitored. Delicious breakfast...
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing Arya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that your rooms were clean and comfortable. We are also pleased to hear that the swimming pool was beautiful, clean, and secure, and that the breakfast was delicious. We greatly appreciate your positive review and hope to welcome you back to Arya Duta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Overall, everything is ok. Awesome. Just a little input, the lobby area is a bit hot.
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing to stay at Arya Duta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that overall everything was fine and that you were satisfied. We have noted your comment about the lobby area being quite hot and we will immediately check the air conditioning system in the lobby to ensure maximum comfort for all guests. Thank you for your feedback, which helps us to further improve the quality of our service. Sincerely, Ronnie Octavianus, Front Office Manager
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wahyu a.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel staff were very friendly and very helpful.
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Accommodation's Reply
07 Jan 2026
Dear Mr. Wahyu A., Thank you for choosing Aryaduta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that our hotel staff were friendly and helpful. We greatly appreciate your positive review and hope to welcome you back to Aryaduta Medan Hotel again. Sincerely, Ronnie Octavianus Sai, Front Office Manager
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s***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Clean, safe, and very comfortable. Complete facilities
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Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Thank you for choosing to stay at Arya Duta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that you found our hotel clean, safe, comfortable, and well-equipped. We greatly appreciate your positive review and hope to welcome you back to Arya Duta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager
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B***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Please improve the parking lot.. It's a bit scary at night
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing to stay at Arya Duta Medan Hotel and for taking the time to share your feedback about your recent stay. We apologize for any inconvenience and difficulty you experienced regarding parking, especially at night. Your feedback is invaluable to us. We have noted this issue and will immediately inspect the parking area to improve and enhance lighting for a safer and more comfortable stay, particularly at night. We appreciate your constructive comments, which help us identify areas for immediate improvement. Sincerely, Ronnie Octavianas, Front Office Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
In general, it's was an amazing experience stay here.
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Accommodation's Reply
26 Jan 2026
Dear Our Valued Guest, Thank you for choosing ARYADUTA Medan and taking the time to share your feedback regarding your recent stay with us. We are absolutely delighted to hear that, in general, it was an amazing experience to stay here. We truly appreciate your wonderful comments and hope to welcome you back to ARYADUTA Medan in the future. Warmest regards, Ronny Octavianus Front Office Manager
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Henry W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 5 week(s) ago
Furniture, carpets, bathroom equipment should be updated so that the furniture does not make the room cramped and dark, the carpet does not smell or become dusty, and the bathroom water holes are not clogged.
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Accommodation's Reply
07 Jan 2026
Dear Mr. Henry W., Thank you for choosing to stay at Arya Duta Medan Hotel and for taking the time to share your feedback with us. We apologize for any inconvenience you experienced regarding the condition of your room. We are very sorry to hear that the furniture and carpeting made the room feel cramped and dark, the carpet smelled bad and was dusty, and the bathroom drain was clogged. Your feedback is very valuable to us. We have taken these issues seriously and will immediately contact our engineering and housekeeping teams to conduct a thorough assessment and make necessary improvements to the furniture, carpeting, and bathroom drainage system. We will also consider upgrading the interior to create a fresher and brighter atmosphere. We appreciate your constructive feedback, which helps us continue to improve the quality of stay for our guests. Sincerely, Ronnie Octavianus Sai, Front Office Manager
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M***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
cleanliness is lacking and many items are old and need to be replaced
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Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Thank you for choosing to stay at Araya Duta Medan Hotel and for taking the time to share your feedback about your recent stay with us. We apologize for any inconvenience you experienced regarding the cleanliness and condition of some of our hotel facilities. We are deeply saddened that you felt the cleanliness was not up to par and that several items were old and in need of replacement. Your feedback is invaluable to us. We have taken this matter seriously and will immediately contact our housekeeping and maintenance teams to ensure that cleanliness standards are improved and outdated items are upgraded and replaced for the comfort and satisfaction of all our guests. We appreciate your constructive comments, which help us continuously improve the quality of our service. Sincerely, Ronnie Octavianus Sai, Front Office Manager
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T***I
icon-origin-TRAVELOKA
8.3
/10
Reviewed 6 week(s) ago
Plus: My room was upgraded...thank you. The swimming pool is nice and very kid-friendly. Minuses: The Wi-Fi in the hotel is terrible...please upgrade the Wi-Fi quality. The AC isn't cold in either the room or the restaurant. It's extremely hot everywhere. The AC needs a complete overhaul. The food in the restaurant is quite varied, but the staff is very slow and there doesn't seem to be a standard operating procedure for guest service. And the parking is extreme, like a test of courage. Be careful if you're just learning to drive, it's best not to drive there.
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Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Thank you for choosing Arya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that your room has been renovated and that you found our pool beautiful and child-friendly. Thank you for your compliments. However, we regret the unpleasant experience you had regarding the WiFi quality, which you mentioned was poor. Internet connectivity issues are something we take very seriously, and your feedback is invaluable to us. We have noted this matter and will immediately contact our technical team to conduct a thorough assessment and improve WiFi quality to ensure stable and fast connectivity for the comfort of all guests. We appreciate your constructive feedback, which helps us further improve the quality of our service. Sincerely, Ronnie Octavianus Sai, Front Office Manager
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Number of reviews per page
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40

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Lobby 4 Aryaduta Medan

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Aryaduta Medan

Traveloka (8,687)
Other sources (233)
8.5
Very Good
From 8,687 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about Aryaduta Medan
All
Distance to City Center (131)
Staff Friendliness (130)
Ambiance (128)
Bedroom (118)
Taste (118)
Room Space (114)
Hotel Area (108)
Bathroom (103)
Variety (99)
Family Friendly (96)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Aryaduta Medan

Number of reviews per page
20
40
Customer reviews
siwan s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The room is clean, comfortable, the room view is city view.. the check in/check out process is fast, the service is very good.. the breakfast has many variations and is delicious...
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Anas S.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Flying from Sydney to Medan, I was really tired, but entering this hotel felt as comfortable as my own home, my tiredness disappeared. The staff were all friendly, it's just that the elevator often had problems. I got the room at the very end, 1069, which was really far from the elevator, but the room was really okay! Comfortable, clean, cool, but I was only given 1 toothbrush and 1 toothpaste for 3 days, this was disappointing! The breakfast was quite varied and tasted good, but the menu was always the same for 3 days in a row. The hotel is located in the city center
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PERINAL H. H. H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
There are few elevator facilities so it takes a long time to queue.
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Accommodation's Reply
26 Jan 2026
Dear Perinal H. H, Thank you for choosing Aryaduta Medan Hotel and for sharing your valuable feedback after your stay with us. We sincerely apologize for the inconvenience caused by the long wait times due to the lack of elevators. We fully understand any inconvenience this may have caused during your stay. Your valuable feedback is very helpful to us. We will take note of this and review our elevator operation and capacity, seeking ways to improve our service to provide more efficient and comfortable service, especially during peak hours. Your constructive feedback is very helpful in improving the quality of our service, so we appreciate it once again. Sincerely, Ronnie Octavianus, Front Desk Manager
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J***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel was actually nice, but my luck wasn't so good. The room was far from the elevator, and I got the corner one. The CS had already told me it would be far from the elevator, but I didn't expect it to be that far, but overall, the food was good, with a complete selection of national and international cuisine, and the bathroom was clean. It's just that the hotel is located above a defunct mall, which was a bit scary.
Read More
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing Araya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted that you found our hotel comfortable, offered a wide variety of international and local cuisine, and had clean bathrooms. We apologize for your negative experience regarding your room being far from the elevator and located in a corner. We understand that even though we informed you of this, the distance may have exceeded your expectations and caused inconvenience. We also acknowledge the "fearful" feeling you experienced due to the hotel being situated above an abandoned shopping mall. Your feedback is invaluable to us. We will reassess the room placement and look for ways to create a more comfortable and safer atmosphere throughout the hotel. We appreciate your honesty in sharing this experience. Sincerely, Ronnie Octavianas, Front Office Manager
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T***q
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The location of the hotel is quite strategic
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1 people find it helpful
Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing Arayaduta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that you found the hotel's location very convenient. We greatly appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager
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T***q
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10.0
/10
Reviewed 2 week(s) ago
The hotel location is quite strategic, the service is quite good.
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing Arayaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that you were very impressed with our location and services. We greatly appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager
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Marado G.
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Leisure
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8.5
/10
Reviewed 3 week(s) ago
Some areas are poorly maintained, cleanliness is also lacking, many door handles are not functioning, maintenance needs to be improved again
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1 people find it helpful
Accommodation's Reply
26 Jan 2026
Dear Mr. Marado G, Thank you for choosing to stay at Aryaduta Medan Hotel and for taking the time to share your feedback with us. We apologize for any inconvenience you experienced. We are very sorry that you found some areas to be poorly maintained, lacking cleanliness, and that several door handles were not working. Your feedback is very valuable to us. We have taken all matters seriously and will immediately follow up with our housekeeping and maintenance teams to ensure more thorough cleaning, improved maintenance throughout the area, and prompt repair of all malfunctioning door handles. We are committed to improving our maintenance standards. We appreciate your constructive feedback, which helps us identify areas for immediate improvement. Sincerely, Ronnie Octavianas, Front Office Manager
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Muhammad F.
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10.0
/10
Reviewed 3 week(s) ago
Thank you Aryaduta, providing the best experience with family
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Accommodation's Reply
26 Jan 2026
Dear Mr. Muhammad F., Thank you for choosing Aryaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that Aryaduta provided you and your family with an excellent experience. We greatly appreciate your positive review and hope to welcome you and your family back to Aryaduta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager
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L***a
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Staycation
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9.1
/10
Reviewed 3 week(s) ago
Everything was okay. The food, swimming pool, and rooms all felt comfortable.
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing to stay at Arya Duta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that everything went well and that you were satisfied with the food, the pool, and your room. We greatly appreciate your positive review and hope to welcome you back to Arya Duta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager
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a***a
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10.0
/10
Reviewed 3 week(s) ago
always happy to stay here because the place is ok and affordable
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing to stay at Aryaduta Medan and for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you always enjoy your stays here, as it is a great place to stay at an affordable price. We appreciate your positive feedback and hope to welcome you back to Aryaduta Medan again. Sincerely, Ronnie Octavianus, Front Office Manager
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M***o
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6.7
/10
Reviewed 3 week(s) ago
cleanliness is poor, many items are damaged
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing Arya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We sincerely apologize for the cleanliness issues and damage to items you encountered. We deeply regret that this may have made your stay uncomfortable. Your feedback is invaluable to us. We have taken all matters seriously and will immediately follow up with our housekeeping team to ensure higher standards of cleanliness, as well as our maintenance team to repair or replace any damaged items promptly. We appreciate your constructive comments, which help us identify areas for immediate improvement. Sincerely, Ronnie Octavianas, Front Office Manager
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
Clean, comfortable rooms, nice, clean swimming pool, and safety monitored. Delicious breakfast...
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing Arya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that your rooms were clean and comfortable. We are also pleased to hear that the swimming pool was beautiful, clean, and secure, and that the breakfast was delicious. We greatly appreciate your positive review and hope to welcome you back to Arya Duta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager
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Verified Traveler
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
Overall, everything is ok. Awesome. Just a little input, the lobby area is a bit hot.
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing to stay at Arya Duta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that overall everything was fine and that you were satisfied. We have noted your comment about the lobby area being quite hot and we will immediately check the air conditioning system in the lobby to ensure maximum comfort for all guests. Thank you for your feedback, which helps us to further improve the quality of our service. Sincerely, Ronnie Octavianus, Front Office Manager
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wahyu a.
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8.5
/10
Reviewed 4 week(s) ago
The hotel staff were very friendly and very helpful.
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Accommodation's Reply
07 Jan 2026
Dear Mr. Wahyu A., Thank you for choosing Aryaduta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that our hotel staff were friendly and helpful. We greatly appreciate your positive review and hope to welcome you back to Aryaduta Medan Hotel again. Sincerely, Ronnie Octavianus Sai, Front Office Manager
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s***l
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10.0
/10
Reviewed 4 week(s) ago
Clean, safe, and very comfortable. Complete facilities
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Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Thank you for choosing to stay at Arya Duta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that you found our hotel clean, safe, comfortable, and well-equipped. We greatly appreciate your positive review and hope to welcome you back to Arya Duta Medan Hotel again. Sincerely, Ronnie Octavianas, Front Office Manager
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B***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Please improve the parking lot.. It's a bit scary at night
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for choosing to stay at Arya Duta Medan Hotel and for taking the time to share your feedback about your recent stay. We apologize for any inconvenience and difficulty you experienced regarding parking, especially at night. Your feedback is invaluable to us. We have noted this issue and will immediately inspect the parking area to improve and enhance lighting for a safer and more comfortable stay, particularly at night. We appreciate your constructive comments, which help us identify areas for immediate improvement. Sincerely, Ronnie Octavianas, Front Office Manager
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Verified Traveler
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10.0
/10
Reviewed 5 week(s) ago
In general, it's was an amazing experience stay here.
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Accommodation's Reply
26 Jan 2026
Dear Our Valued Guest, Thank you for choosing ARYADUTA Medan and taking the time to share your feedback regarding your recent stay with us. We are absolutely delighted to hear that, in general, it was an amazing experience to stay here. We truly appreciate your wonderful comments and hope to welcome you back to ARYADUTA Medan in the future. Warmest regards, Ronny Octavianus Front Office Manager
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Henry W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 5 week(s) ago
Furniture, carpets, bathroom equipment should be updated so that the furniture does not make the room cramped and dark, the carpet does not smell or become dusty, and the bathroom water holes are not clogged.
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Accommodation's Reply
07 Jan 2026
Dear Mr. Henry W., Thank you for choosing to stay at Arya Duta Medan Hotel and for taking the time to share your feedback with us. We apologize for any inconvenience you experienced regarding the condition of your room. We are very sorry to hear that the furniture and carpeting made the room feel cramped and dark, the carpet smelled bad and was dusty, and the bathroom drain was clogged. Your feedback is very valuable to us. We have taken these issues seriously and will immediately contact our engineering and housekeeping teams to conduct a thorough assessment and make necessary improvements to the furniture, carpeting, and bathroom drainage system. We will also consider upgrading the interior to create a fresher and brighter atmosphere. We appreciate your constructive feedback, which helps us continue to improve the quality of stay for our guests. Sincerely, Ronnie Octavianus Sai, Front Office Manager
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M***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
cleanliness is lacking and many items are old and need to be replaced
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Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Thank you for choosing to stay at Araya Duta Medan Hotel and for taking the time to share your feedback about your recent stay with us. We apologize for any inconvenience you experienced regarding the cleanliness and condition of some of our hotel facilities. We are deeply saddened that you felt the cleanliness was not up to par and that several items were old and in need of replacement. Your feedback is invaluable to us. We have taken this matter seriously and will immediately contact our housekeeping and maintenance teams to ensure that cleanliness standards are improved and outdated items are upgraded and replaced for the comfort and satisfaction of all our guests. We appreciate your constructive comments, which help us continuously improve the quality of our service. Sincerely, Ronnie Octavianus Sai, Front Office Manager
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T***I
icon-origin-TRAVELOKA
8.3
/10
Reviewed 6 week(s) ago
Plus: My room was upgraded...thank you. The swimming pool is nice and very kid-friendly. Minuses: The Wi-Fi in the hotel is terrible...please upgrade the Wi-Fi quality. The AC isn't cold in either the room or the restaurant. It's extremely hot everywhere. The AC needs a complete overhaul. The food in the restaurant is quite varied, but the staff is very slow and there doesn't seem to be a standard operating procedure for guest service. And the parking is extreme, like a test of courage. Be careful if you're just learning to drive, it's best not to drive there.
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1 people find it helpful
Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Thank you for choosing Arya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that your room has been renovated and that you found our pool beautiful and child-friendly. Thank you for your compliments. However, we regret the unpleasant experience you had regarding the WiFi quality, which you mentioned was poor. Internet connectivity issues are something we take very seriously, and your feedback is invaluable to us. We have noted this matter and will immediately contact our technical team to conduct a thorough assessment and improve WiFi quality to ensure stable and fast connectivity for the comfort of all guests. We appreciate your constructive feedback, which helps us further improve the quality of our service. Sincerely, Ronnie Octavianus Sai, Front Office Manager
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