Are there any parking spots at Aryaduta Medan ?

Yes: Yes, there are parking spots at Aryaduta Medan

Is there a swimming pool at Aryaduta Medan?

Yes, a swimming pool is available at Aryaduta Medan.

Does Aryaduta Medan offer airport transfers?

Yes, Aryaduta Medan provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Aryaduta Medan?

Aryaduta Medan is well-known for its Cleanliness, Location, Room Comfort, as reviewed by verified Traveloka guests.

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Aryaduta Medan

Name: Aryaduta Medan
Address: Jalan Kapten Maulana Lubis No. 8, Medan City Center, Medan, Sumatra Utara, Indonesia, 20112, Jalan Kapten Maulana Lubis No. 8, Sumatra Utara, 20112, Indonesia
Rating: 8.4

Hotels

Preferred Partner

8.4

/10

Very Good

8,998 reviews

What Guests Say About Their Stay

Distance To City Center (205)

Staff Friendliness (193)

Bedroom (185)

Ambiance (179)

Summarized by AI

A recurring favorite among families is Aryaduta Medan, where guests consistently praise the friendly and helpful staff, noting their assistance during check-in and responsiveness to issues. The hotel's strategic location in the city center is a major draw, providing easy access to various attractions. Guests also appreciate the clean and comfortable rooms, enhancing their overall stay experience. The breakfast receives positive mentions for its variety and delicious offerings.

E***n

10.0

/ 10

Strategic location near the city center. The rooms are clean, tidy, and spacious. Very comfortable. The food is excellent and has a wide variety. The staff is friendly, polite, and very helpful. Thank you.

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Pacha A. P.

10.0

/ 10

The staff was very friendly and helpful upon check in. At breakfast, the food was delicious, there were many choices of drinks, and the view of the restaurant overlooking the city was very cool and not boring.

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M***y

10.0

/ 10

Very quiet, with excellent service, from security, reception, restaurant, cleaning staff, technicians, and even everyone not mentioned, they're very friendly. Perfect for a staycation, the rooms are clean, and the food is delicious. You'll regret not staying here.

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R***a

9.1

/ 10

Besides the comfortable location, the delicious breakfast and excellent service, I was satisfied with my stay. Aryaduta Medan is the perfect choice for your next staycation. Thank you, Aryaduta. The best.

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R***a

10.0

/ 10

I loved my staycation here. The service was excellent, it was very comfortable, and I never got bored with the views at Aryaduta Medan. I felt comfortable and it was a pleasant experience.

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In the Area

See Map

Jalan Kapten Maulana Lubis No. 8, Medan City Center, Medan, Sumatra Utara, Indonesia, 20112

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Aryaduta Medan is located in area / city Medan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

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What's around Aryaduta Medan

Jalan Kapten Maulana Lubis No. 8, Medan City Center, Medan, Sumatra Utara, Indonesia, 20112

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Aryaduta Medan Rates per Night

Aryaduta Medan room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Aryaduta Medan hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code

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to get up to 8% OFF your booking!

Aryaduta Medan Location & Address

Aryaduta Medan is located at Jalan Kapten Maulana Lubis No. 8, Pusat Kota Medan, Medan, Sumatra Utara, Indonesia, 20112. It's situated in the Medan area of Indonesia, known for its vibrant nightlife and street food. The hotel is approximately 2 km from the city center.

How to go to Aryaduta Medan from Airport

Figuring out the best way to get from Kualanamu International Airport to Aryaduta Medan is key to starting your trip off right. Whether you're after speed or savings, here are a few options for your hotel transfer.

Taxi (Most Direct):
Taxis are readily available outside the airport. This is the most straightforward option, taking you directly to the hotel. Expect a journey of around 45-60 minutes, depending on traffic.
Ride Hailing (Convenient):
Ride Hailing services like Traveloka are a popular choice. You can book a ride through the app upon arrival. This offers a balance of convenience and cost-effectiveness.
Airport Train (Affordable):
The airport train connects Kualanamu International Airport to Medan city centre. From the Medan train station, you can take a taxi or Ride Hailing to Aryaduta Medan. This is a budget-friendly option, but requires an additional transfer.
Airport Bus (Cheapest):
Several bus companies operate routes from the airport to different points in Medan. This is the cheapest option, but also the slowest and least convenient, as it may require multiple transfers.

Tips:

For the most convenient route, a taxi or Ride Hailing is recommended, especially if you have luggage. If you're on a budget and don't mind a bit of extra travel time, the airport train followed by a short taxi ride is a good alternative.

Aryaduta Medan Reviews & Summary

Looking for all the details about Aryaduta Medan? This hotel consistently receives positive hotel reviews, making it a popular choice for travellers visiting Medan. Guests rave about its excellent service and comfortable accommodations.

What do guests love about Aryaduta Medan? The hotel's central location is a major plus, making it easy to explore the city's attractions. The spacious rooms and comfortable beds are also frequently mentioned. A standout feature is the hotel's rooftop pool, offering stunning city views. One recent guest commented: "The staff were incredibly friendly and helpful, the room was spotless, and the pool was amazing. I would definitely stay here again!"

Aryaduta Medan Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Aryaduta Medan offers a variety of categories of hotel rooms to suit different needs and preferences. From cosy standard rooms to luxurious suites, there's a hotel bedroom type for everyone.

Deluxe Room:
These rooms offer comfortable accommodation with city views. Non-smoking options are available.
Grand Deluxe Room:
Slightly larger than the Deluxe Room, these rooms feature enhanced amenities and a bathtub.
Executive Suite:
These spacious suites include a separate living area and offer panoramic city views.
Aryaduta Suite:
The most luxurious option, these suites feature a separate living room, dining area, and a large bathroom with a bathtub and bidet.
Family Room:
Designed for families, these rooms offer ample space and can accommodate extra beds.

Please note that Aryaduta Medan is not a pet-friendly hotel. Guests are advised to make alternative arrangements for their furry friends.

Hotel Facilities in Aryaduta Medan

Aryaduta Medan boasts a wide range of hotel amenities to ensure a comfortable and enjoyable stay. From relaxing by the pool to staying active in the fitness centre, there's something for everyone. These hotel facilities cater to both adults and children.

Swimming Pool:
Enjoy a refreshing dip in the hotel's outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
Fitness Centre:
Stay in shape with the hotel's well-equipped fitness centre. Open 24 hours.
Spa:
Indulge in a relaxing massage or treatment at the hotel's spa. Prices vary depending on the treatment.
Kids' Club:
Keep the little ones entertained at the supervised Kids' Club. Open daily from 9:00 AM to 6:00 PM.
Business Centre:
Stay connected with the hotel's business centre, offering printing and fax services.
Free Wi-Fi:
Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Aryaduta Medan

Aryaduta Medan offers a variety of dining options to satisfy every palate. From a lavish hotel buffet to cosy hotel cafe, you'll find something to tempt your taste buds. The hotel restaurant serves a range of international and local cuisine.

The Kitchen:
This all-day dining restaurant offers a buffet breakfast, lunch, and dinner, featuring a variety of international and Indonesian dishes. The buffet breakfast is priced at approximately SGD 25 per person. Open from 6:00 AM to 10:00 PM.
The Lounge:
Enjoy a relaxing afternoon tea or evening cocktails at The Lounge. Open from 10:00 AM to 11:00 PM.
Cake Shop:
Indulge in a sweet treat at the hotel's Cake Shop, offering a selection of cakes, pastries, and coffee. Open from 9:00 AM to 9:00 PM.

Don't miss the chance to try the restaurant's signature dish, Nasi Goreng Medan, a local twist on the classic Indonesian fried rice.

Aryaduta Medan Airport pickups and How to Book

Looking for hotels with airport shuttle services? Aryaduta Medan offers a convenient hotel to airport transfer service to make your arrival and departure as smooth as possible. This service ensures a hassle-free journey to or from Kualanamu International Airport.

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival or departure. You will need to provide your flight details and estimated time of arrival. The hotel staff will arrange for a driver to meet you at the airport. The cost of the airport transfer varies depending on the type of vehicle and distance, so it's best to confirm the price when booking.

Nearby MRT Station & Bus Stops

While Medan doesn't have an MRT system, there are several nearby bus stops that provide convenient access to different parts of the city. Knowing the nearby MRT station and nearby bus station locations can help you navigate Medan with ease.

Halte Bus Trans Metro Deli Balai Kota:
Located approximately 500 meters from Aryaduta Medan.
Halte Bus Trans Metro Deli Lapangan Merdeka:
Located approximately 700 meters from the hotel.
Halte Bus Trans Metro Deli Cambridge City Square:
Located approximately 1 km from the hotel.

The Trans Metro Deli bus system is the main public transport option in Medan. You can purchase a public transport card at designated kiosks or pay directly with cash on the bus. The fare is typically around IDR 4,000 (approximately SGD 0.40) per ride.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Medan offers a variety of nearby places to go that are perfect for families and kids. From theme parks to historical sites, there's plenty of stuff to see nearby.

Maimun Palace (Istana Maimun):
A historical palace showcasing Malay, Islamic, and European architectural styles. Located approximately 3 km from the hotel. Entry fee: IDR 10,000 (approximately SGD 1).
Medan Zoo:
Home to a diverse collection of animals, perfect for a family outing. Located approximately 10 km from the hotel. Entry fee: IDR 50,000 (approximately SGD 5).
Rahmat International Wildlife Museum & Gallery:
A unique museum displaying a collection of taxidermied animals from around the world. Located approximately 4 km from the hotel. Entry fee: IDR 75,000 (approximately SGD 7.50).
Tjong A Fie Mansion:
A beautifully preserved historical mansion showcasing the life of a prominent Chinese merchant. Located approximately 2 km from the hotel. Entry fee: IDR 35,000 (approximately SGD 3.50).
Wonder Water World:
A water park with slides, pools, and other attractions for kids of all ages. Located approximately 15 km from the hotel. Entry fee: IDR 80,000 (approximately SGD 8).

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Aryaduta Medan (Medan)

Exploring the local food scene is a must when visiting Medan. From cosy cafes to bustling street food stalls, there's plenty of nearby dining options to satisfy your cravings. Discover the best local restaurant and food eatiries near me.

Cafes/Restaurants:

Tip Top Restaurant:
A classic Medan restaurant serving Indonesian and Western dishes.
Merdeka Walk:
A popular outdoor food court with a variety of restaurants and cafes.
Starbucks:
For a familiar coffee fix, there's a Starbucks located nearby.

Local Street Food:

Soto Medan:
A creamy coconut milk-based soup with chicken or beef.
Mie Gomak:
A thick noodle dish with a spicy peanut sauce.
Bihun Bebek:
Duck noodle soup.
Durian Ucok:
A famous durian stall offering the king of fruits.
Nasi Goreng Medan:
Medan-style fried rice with unique spices.

Shopping places near Aryaduta Medan (Medan)

Need some retail therapy? Medan offers a variety of nearby shopping destinations, from modern malls to traditional markets. Find the best dept stores near me and shops near me for your shopping spree.

Sun Plaza:
A large shopping mall with a variety of international and local brands.
Cambridge City Square:
Another popular mall with a mix of shops, restaurants, and entertainment options.
Medan Mall:
A more budget-friendly mall with a range of shops and a supermarket.

Other Places to Stay Near Aryaduta Medan

Looking for alternative accommodations? Medan offers a range of hotels to suit different budgets and preferences. Whether you're after a luxury experience or an affordable hotels nearby, you'll find the perfect place to stay.

Luxury/5-6 Star Hotels Nearby:

JW Marriott Hotel Medan:
A luxurious hotel with excellent amenities and service.
Grand Aston City Hall Medan:
A stylish hotel with a central location.
The Santika Premiere Dyandra Hotel & Convention Medan:
A modern hotel with a convention centre.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

Adimulia Hotel Medan:
A comfortable hotel with a rooftop pool.
Swiss-Belinn Medan:
A modern hotel with a convenient location.
Garuda Plaza Hotel Medan:
A well-established hotel with a range of facilities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

OYO 168 Grand Polonia Hotel:
A budget-friendly hotel with basic amenities.
RedDoorz near Thamrin Plaza Medan:
A simple and affordable option.
Hotel Danau Toba International Medan:
A traditional hotel with a long history.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay at Aryaduta Medan? With its central location, comfortable accommodations, and excellent facilities, it's the perfect base for exploring Medan. Check hotel availability and make your hotel reservations today!

Don't miss out on the best deals! Book your room booking through Traveloka for exclusive discounts and promotions. Start planning your Medan adventure now!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby for your next trip.

All facilities in Aryaduta Medan

Bar, Cafe and Lounge

Swimming Pool

Functional Hall

Common Space

Lobby

Hotel Services

Bellhop
Concierge
Doorman
Express check-out
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Medical service
Newspaper in lobby
Tours
Wedding service

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Food and Drinks

A la carte dinner
A la carte lunch
Restaurant with AC
Bar
Breakfast
Buffet breakfast
Buffet dinner
Cafe
Poolside bar
Show cooking restaurant

In-room Facilities

Bathrobe
Cable TV
Desk
Hairdryer
In-room safe
Minibar
Refrigerator
Shower
TV

General

AC
Ballroom
Banquet
Connecting rooms
Heater
Non-smoking room
Swimming pool
Terrace

Transportation

Airport transfer
Car rental
Parking with surcharge
Shopping center shuttle
Valet parking (surcharge)

Nearby Facilities

ATM/Banking
Grocery
Shops
Supermarket

Business Facilities

Business center
Meeting facilities
Photocopier

Things to Do

Fitness center
Massage
Outdoor pool

Connectivity

LAN Internet
Free WiFi

Shuttle Service

Airport transfer (surcharge)
Train station pickup

Family-friendly Facilities

Children pool

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Aryaduta Medan

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Minimum Age Policy

Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Aryaduta Medan	195
Number of floors in Aryaduta Medan	3
Another facilities in Aryaduta Medan	Bellhop, Concierge, Doorman, Express check-out, Front desk

Frequently asked question in Aryaduta Medan

What are available facilities at Aryaduta Medan?

There are top facilites at Aryaduta Medan such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Aryaduta Medan?

The standard check-in time at Aryaduta Medan is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Aryaduta Medan provide breakfast?

Yes, Aryaduta Medan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Aryaduta Medan

Aryaduta Medan has a 4.0-star rating.

How many floors does Aryaduta Medan have?

Aryaduta Medan has 3.

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More Reviews from Other Guests in Aryaduta Medan

Overall Ratings & Reviews Aryaduta Medan

Traveloka (8,765)

Other sources (233)

8.5

Very Good

From 8,765 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.5

Summarized by AI

Great Location

The hotel's strategic location is frequently mentioned as a significant advantage, providing guests with easy access to various attractions and making it a convenient base for exploring the city. Its central position allows for effortless travel and enhances the overall experience for both leisure and business travelers.

Delicious Food

Guests consistently enjoy the food served at the hotel, particularly the breakfast. The variety and taste of the breakfast options receive positive feedback, contributing to a satisfying start to the day. The dining experience is enhanced by the restaurant's pleasant ambiance, making meal times a highlight of the stay.

Swimming Pool

The swimming pool is a popular amenity, especially among families with children. Guests appreciate the enjoyable experience of swimming and relaxing by the pool. Its proximity to the restaurant adds convenience, allowing guests to easily enjoy meals and refreshments while supervising their children.

People often mention about Aryaduta Medan

All

Distance to City Center (140)

Staff Friendliness (140)

Ambiance (137)

Bedroom (127)

Room Space (124)

Taste (124)

Hotel Area (115)

Bathroom (111)

Variety (105)

Family Friendly (102)

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Traveler Reviews Aryaduta Medan

Number of reviews per page

Customer reviews

v***i

Leisure

9.1

/10

Reviewed 3 day(s) ago

Luckily, I got a room that was a bit far away, but it was really spacious, enough for a family gathering.

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R***u

Staycation

10.0

/10

Reviewed 3 day(s) ago

This is my second stay here, and I'm always satisfied. I chose a poolside room, so the kids can easily access the pool from their room.

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N***o

8.5

/10

Reviewed 6 day(s) ago

Nice hotel. Nice breakfast. The great pool.

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E***n

10.0

/10

Reviewed 2 week(s) ago

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V***a

7.2

/10

Reviewed 2 week(s) ago

Everything is actually good, only some of the staff are not very friendly and seem not to care about the guests so the service is inadequate.

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galih s.

Staycation

8.9

/10

Reviewed 2 week(s) ago

The mattress smelled when I first entered

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S***z

8.5

/10

Reviewed 2 week(s) ago

Air conditioning not working...

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a***n

Staycation

6.0

/10

Reviewed 3 week(s) ago

Not as expected, don't want to stay at Arya Duta again

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1 people find it helpful

Rudy T.

Leisure

9.1

/10

Reviewed 3 week(s) ago

Lack of seating/chairs in the waiting area downstairs.

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P***a

Leisure

8.8

/10

Reviewed 4 week(s) ago

The hotel staff was friendly, we were given an anniversary cake, the food was pretty good, and most importantly, it was clean and comfortable.

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B***y

Transit

8.4

/10

Reviewed 4 week(s) ago

The pre-dawn meal options were limited, and the menu on March 1st and 2nd only included vegetables. Many meals were empty, even though they expected more than they actually had.

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siwan s.

Staycation

10.0

/10

Reviewed 4 week(s) ago

The rooms are clean, comfortable, and luxurious, with beautiful city views. The reception service is excellent. Breakfast is also delicious and varied. Perfect for family vacations or staycations.

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1 people find it helpful

angelia t.

8.5

/10

Reviewed 5 week(s) ago

Overall everything is okay, complete facilities, good service, but the facilities include a smart TV, but the Wi-Fi is really bad.

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Verified Traveler

Leisure

9.7

/10

Reviewed 6 week(s) ago

Comfortable rooms, quite good food, large swimming pool, close to the train station and airport

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Accommodation's Reply

22 Feb 2026

Dear Valued Guest, Thank you for choosing to stay at Arayaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted that you found the rooms comfortable, the food delicious, the swimming pool spacious, and the location convenient to the train station and airport. We appreciate your positive feedback and hope to welcome you back to Arayaduta Medan again. Sincerely, Dozen Sinaga, General Manager

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ayunda o.

10.0

/10

Reviewed 6 week(s) ago

Always happy here, comfortable and clean.

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1 people find it helpful

Accommodation's Reply

22 Feb 2026

Dear Ms. Ayundha, Thank you for choosing Aryaduta Medan and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that you enjoyed your stay and found the accommodations comfortable and clean. We appreciate your positive feedback and hope to welcome you back to Aryaduta Medan again. Sincerely, Dozen Sinaga, General Manager

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M***d

9.4

/10

Reviewed 6 week(s) ago

The room is quite okay, the taste and menu of the food need to be improved, great.

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Accommodation's Reply

22 Feb 2026

Dear Valued Guest, Thank you for choosing to stay at Araya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are pleased to hear that the rooms were very good and we also appreciate your comments regarding improvements to the taste and menu. This feedback is invaluable to our Food and Beverage team in developing and improving the quality and variety of our cuisine. We thank you for your helpful comments and hope to welcome you back to Araya Duta Medan Hotel again. Sincerely, Dozen Sinaga, General Manager

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R***D

10.0

/10

Reviewed 6 week(s) ago

Great, very comfortable and enjoyable

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Accommodation's Reply

22 Feb 2026

Dear Valued Guest, Thank you for choosing Arayaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted that you found our hotel excellent, comfortable, and memorable. We greatly appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Dozen Sinaga, General Manager

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Budi r. p.

10.0

/10

Reviewed 6 week(s) ago

Don't hesitate any longer, just keep going

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1 people find it helpful

Accommodation's Reply

22 Feb 2026

Dear Valued Guest, Thank you for choosing to stay at Arayaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear your valuable feedback. We sincerely appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Dozen Sinaga, General Manager

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siwan s.

Staycation

10.0

/10

Reviewed 8 week(s) ago

The room is clean, comfortable, the room view is city view.. the check in/check out process is fast, the service is very good.. the breakfast has many variations and is delicious...

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Accommodation's Reply

09 Feb 2026

Dear Mr. Siwan, Thank you for choosing Arayaduta Medan Hotel and for taking the time to share your recent stay with us. We are delighted to hear that you found your room clean, comfortable, and with panoramic city views. We are also pleased to hear that the check-in/check-out process was quick, the service excellent, and the breakfast offered a wide variety of delicious options. We greatly appreciate your positive review and hope to welcome you back to Arayaduta Medan Hotel again. Sincerely, Dozen Sinaga, General Manager

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Anas S.

9.1

/10

Reviewed 9 week(s) ago

Flying from Sydney to Medan, I was really tired, but entering this hotel felt as comfortable as my own home, my tiredness disappeared. The staff were all friendly, it's just that the elevator often had problems. I got the room at the very end, 1069, which was really far from the elevator, but the room was really okay! Comfortable, clean, cool, but I was only given 1 toothbrush and 1 toothpaste for 3 days, this was disappointing! The breakfast was quite varied and tasted good, but the menu was always the same for 3 days in a row. The hotel is located in the city center

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1 people find it helpful

Accommodation's Reply

09 Feb 2026

Dear Valued Guest, Thank you for choosing Araya Duta Medan Hotel and for taking the time to share your feedback on your recent stay with us. We are delighted to hear that after a long journey from Sydney, you felt at home and refreshed upon arrival. We are pleased to hear that our staff were friendly. We are glad you found your room (1069) comfortable, clean and spacious. You also enjoyed the varied and delicious breakfast and found the hotel's central location very appealing. However, we apologize for any inconvenience you experienced. We are saddened to hear about the elevator issue, the distance of your room from the elevator, and your disappointment at only receiving one set of toothbrushes and toothpaste for three consecutive days. We also noticed that the breakfast menu was the same for three consecutive days. This is not the standard of service we expect. We have taken your comments seriously. We will follow up on the elevator issue and reassess the room allocation. Regarding amenities, we will ensure they are complete according to the number of guests and length of stay. For breakfast, our Food and Beverage team will endeavor to increase the variety of the menu each day. We appreciate you bringing this feedback to our attention as it allows us to immediately identify areas for improvement for the comfort of all our guests. Sincerely, Dozen Sinaga, General Manager

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.