Overall Ratings & Reviews Serela Riau

Traveloka (6,332)
Other sources (43)
7.9
Pleasant
From 6,332 reviews
Provided by travelers on
Cleanliness

7.6

Room Comfort

7.7

Meal

7.7

Location

8.5

Service and Facilites

7.9

People often mention about Serela Riau
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Distance to City Center (82)
Surroundings (70)
Ambiance (64)
Accessibility (63)
Bedroom (61)
Staff Friendliness (60)
Bathroom (59)
Room Space (45)
Variety (45)
Taste (43)
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Traveler Reviews Serela Riau

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Customer reviews
L***y
icon-origin-TRAVELOKA
6.4
/10
Reviewed 4 day(s) ago
Vintage is actually fine as long as it's clean. When I entered the room, the first thing I noticed was the mattress. It had only been made but not replaced. There were hairs on the sheets and inside of the blanket. There were also stains. I immediately moved to another hotel.
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M***a
icon-Business
Business
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10.0
/10
Reviewed 2 week(s) ago
The room is really good, comfortable, very quiet, clean, I really like it.
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A***r
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Strategic location and many interesting spots around the hotel.
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N***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.3
/10
Reviewed 4 week(s) ago
The bedroom door doesn't work properly, the power outlet is damaged, the old-fashioned bedroom furniture is not well maintained, the bathroom door is like a public toilet.
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G***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
the hotel is very nice and comfortable....
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S***h
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Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
A great hotel for a nice room at an affordable price.
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teti h.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Further improved cleanliness and breakfast menu.
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Mamiw
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, and the hotel is conveniently located for those with FOMO. The place is clean and comfortable, but yesterday the sheets were dirty, even though they said they were cleaning before check-in. It's a shame, but I'm just making a suggestion, as it's usually always clean. Next time, it'll be even cleaner and more successful.
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1 people find it helpful
D***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
The sheets were stained, the bathroom was poorly maintained. An old hotel with poor maintenance. Good location.
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3 people find it helpful
f***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
A hotel that is close to everywhere, you can walk to find culinary delights.
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1 people find it helpful
G***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
Overall comfortable and quiet, plus the staff are friendly and helpful.
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Edwin W.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 12 week(s) ago
The old building is poorly maintained, especially the doors. The toilet smells from the drain, and it needs to be covered with a wet towel to reduce the odor. Make sure the room is non-smoking, not a smoking room that's been freshened up to look like one.
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2 people find it helpful
R***l
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
The location is great on Jalan Riau, close to the Saprua sports center.
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1 people find it helpful
G***y
icon-origin-TRAVELOKA
6.4
/10
Reviewed 15 week(s) ago
The hotel staff is friendly, the service is good, but it's a shame the water heater doesn't work, there's no smart TV, the wifi is slow, and the building is old so it's a bit scary.
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R***a
icon-origin-TRAVELOKA
8.3
/10
Reviewed 15 week(s) ago
The location is good, close to everywhere, but it's a shame that I got a room where the door handle was about to come off, so I was nervous every time I wanted to open the door.
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1 people find it helpful
A***t
icon-origin-TRAVELOKA
9.1
/10
Reviewed 18 week(s) ago
Comfortable stay experience from parking, hotel service..👍
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3 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 19 week(s) ago
I stayed in room 210. The cleanliness management was lacking, especially in the bathroom (the floor was rarely brushed, the sink faucet couldn't be closed) and the sheets were already crumpled white.
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2 people find it helpful
C***a
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 20 week(s) ago
The front office staff requested a 15-minute check-out time, but that's not possible. Even 5-star hotels can handle this. Please improve the attitude of the front office management, especially the women. The receptionist position is still too young; learn more from the seniors.
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Indriyati P.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 21 week(s) ago
The hotel's location is strategic, but the cleanliness of the rooms and bathrooms could still be improved.
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Mohamad R. D. R.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 22 week(s) ago
The location is very strategic, close to Cihapit Market and other eateries. The staff is very friendly and helpful.
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1 people find it helpful
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