M***d
Staycation
6.3
/10
Reviewed 2 day(s) ago
The location is ideal, being in the city center, and the staff are also excellent. However, the room cleanliness is very poor, and the food menu is very limited.
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Elmi Hotel
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Overall Ratings & Reviews Elmi Hotel
Traveloka (6,912)
8.7
Very Good
From 6,912 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.8
Meal
8.8
Location
8.9
Service and Facilites
8.8
People often mention about Elmi Hotel
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Distance to City Center (170)
Staff Friendliness (166)
Bedroom (153)
Ambiance (141)
Accessibility (137)
Taste (134)
Room Space (133)
Bathroom (129)
Hotel Area (125)
Family Friendly (119)
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Traveler Reviews Elmi Hotel
Number of reviews per page
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40
Customer reviews
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ganjar b.
Staycation
8.8
/10
Reviewed 3 day(s) ago
everything is ok. even though the hotel is old, it is still well maintained..
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A***o
9.4
/10
Reviewed 1 week(s) ago
Very good, need to be maintained.
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N***l
9.0
/10
Reviewed 2 week(s) ago
Found underwear under the bed.
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T***n
Staycation
10.0
/10
Reviewed 2 week(s) ago
Even though it's an old hotel, it's still recommended...
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R***i
8.5
/10
Reviewed 2 week(s) ago
Perfect, only the food menu could be more complete.
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rohmat u.
Transit
6.0
/10
Reviewed 2 week(s) ago
The staff was very friendly. The room was fine, but it wasn't soundproof because there was a door connecting to the next room. The bathroom was also very uncomfortable because the toilet was constantly clogged, and it needs to be fixed in the future.
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1 people find it helpful
Accommodation's Reply
14 Jul 2026
Dear ELMI, Thank you for choosing ELMI. We apologize for any inconvenience you may have experienced during your stay at ELMI. We will work to improve our services. Sincerely, Ellie, Marketing Communications Department
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Verified Traveler
9.4
/10
Reviewed 2 week(s) ago
An older hotel, but well-maintained and comfortable. Breakfast is delicious and has a wide selection. The location is close to everything.
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1 people find it helpful
A***a
10.0
/10
Reviewed 3 week(s) ago
The service was very satisfying, the food was also very delicious, but the blanket had a small hole.
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Accommodation's Reply
14 Jul 2026
Dear ELMI, Thank you for choosing ELMI. We apologize for any inconvenience you may have experienced during your stay at ELMI. We will work to improve our services. Sincerely, Ellie, Marketing Communications Department
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O***a
Staycation
9.7
/10
Reviewed 3 week(s) ago
Thank you for allowing a one-hour late checkout. The food was delicious, especially the rawon 👍
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1 people find it helpful
TS
Topan S.
Staycation
10.0
/10
Reviewed 3 week(s) ago
Even though the hotel is relatively old, it still maintains its comfort. I still think it's a good choice for families. The best hotel in Elmi.
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3 people find it helpful
Della A.
Staycation
9.4
/10
Reviewed 3 week(s) ago
This hotel has always been a second home for me and my family, but this time I have a little feedback. The breakfast was a bit lacking a few times. Maybe next time it'll be much better, as Elmi is renowned for its quality.
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Accommodation's Reply
14 Jul 2026
A greeting from Elmi. Thank you very much for choosing Elmi. We sincerely apologize for any inconvenience you experienced during your stay. We will continue to strive for improvement and development so that we can provide you with even better service in the future. Thank you very much. Sincerely, Ellie, Marketing Communications Department
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B***i
8.8
/10
Reviewed 4 week(s) ago
A hotel for nostalgia. It feels like home. Convenient and shady parking. Centrally located.
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Dosma P. S. M.
Business
10.0
/10
Reviewed 4 week(s) ago
A classic hotel with a comfortable atmosphere and super friendly service. The most affordable choice for a staycation in Surabaya.
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A***i
Staycation
10.0
/10
Reviewed 6 week(s) ago
The room size is very comfortable, the bathroom is clean, the food is quite good.
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P***t
Staycation
10.0
/10
Reviewed 6 week(s) ago
Although it's an older hotel, it's very comfortable. The food is delicious and perfectly suited to your palate. You won't regret choosing this place.
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1 people find it helpful
w***u
Leisure
8.5
/10
Reviewed 6 week(s) ago
Strategic location, large rooms even though it's an old hotel, friendly staff, next time I go to Surabaya I will definitely come here again.
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S***a
8.7
/10
Reviewed 6 week(s) ago
The staff is friendly and the ambiance is good. Breakfast could use some improvements in terms of menu variety and flavor.
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R***a
10.0
/10
Reviewed 7 week(s) ago
Friendly staff, delicious food and close to shopping centers.
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F***l
Staycation
8.5
/10
Reviewed 7 week(s) ago
Very friendly and communicative,
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