Overall Ratings & Reviews Apple 1 Hotel Gurney

Dear Our Valued Guest, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you and have a great day!

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the experience you described and for falling short of your expectations, particularly regarding the service at the front desk. Please know that we take concerns about fairness and professionalism very seriously. We do not tolerate any form of discrimination, and your comments have been escalated to our management team for immediate review and action. We will be addressing the behavior you described to ensure all guests—regardless of nationality—are treated with the utmost respect and courtesy. Regarding early check-in, our policy typically includes a fee to prepare the room outside regular check-in hours, but we understand this should have been communicated more politely and clearly. We’re glad to hear that you found the hotel clean and appreciated the nearby dining options. Still, we deeply regret that your overall impression was overshadowed by poor service. We value your feedback, and we are committed to improving our service. If you’re open to it, we would welcome the chance to speak with you directly to better understand the situation and make things right.

Hi Our Valued Guest, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much!

Dear Our Valued Guest, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you and have a great day!

Dear Our Valued Guest, Your feedback is extremely valuable to us, as we strive to improve with each stay. We greatly appreciate your comments about details aspects of the room. Thank you for your valuable feedback, it will help us make changes for the better.

Dear Our Valued Guest, Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

Dear Our Valued Guest. Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better. We would like to advise after make the reservation on the online travel agent, kindly contact to property for any upgarde/special request for your stay. Our staff will be assisting with your need the best possible way they can. Having this said, we appreciate your feedback and look forward to future opportunities to serve you better. Thank you!

Dear Our Valued Guest, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

Dear Our Valued Guest, thanks for taking the time to give your feedback. We sorry to hear the rooms weren't up to the standard you've come to expect from us. We have personally addressed this with our housekeeping staff to ensure this won't happen again. We would like to advise our guest to contact property after the booking has made on the online travel agent to reconfirm your booking. Our staff will advise your booking room detail based on the description receive after the booking made on the online travel agent. We are more than happy to assist our guest stay in the best possible ways. Thank you for bringing this to our attention, and we hope to see you soon.

Thank you for your kind words our valued guest. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

Thank you for your kind words our valued guest. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!