Apple 1 Hotel Gurney

Hotels
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8.1
/10
Very Good
699 reviews

What Guests Say About Their Stay

Wiwit P. H. K.

9.7
/ 10
The hotel is clean, the service is friendly and fast. The staff, Mr. Hashem, is kind and friendly. 👍
See original

Febri S. U.

9.1
/ 10
The hotel is very clean and comfortable. It's only a 5-minute walk to Gurney Plaza. Overall, it's awesome.
See original

Lifia

8.8
/ 10
So worth it, probably only 5 mins walking to Adventist Hospital and the staff was very friendly! Also, they provide a hairdryer (plus point).

W***i

10.0
/ 10
The service is very good, when experiencing problems with ordering the staff is very helpful. Thank you. The room size is just right for us, the room atmosphere is also comfortable, and the food near the hotel is a must try, access to the hospital is also not far.
See original

W***i

10.0
/ 10
The staff service is very satisfying, I had problems when ordering but the staff was very caring and helped me with my problem. Thank you very much. The location is fun, I also like the food at Iskander Express on the ground floor of the hotel. Close to the hospital and happy mart. Recommended!
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In the Area
See Map
370, Lebuhraya Maktab, Georgetown, Gurney Drive, Penang, Malaysia, 10350

Main Facilities

Read More
AC
24-Hour Front Desk
Parking
WiFi
Apple 1 Hotel Gurney is located in area / city Gurney Drive. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Apple 1 Hotel Gurney

370, Lebuhraya Maktab, Georgetown, Gurney Drive, Penang, Malaysia, 10350
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Lobby Apple 1 Hotel Gurney
Lobby 2 Apple 1 Hotel Gurney

Discover More About Apple 1 Hotel Gurney

Discover Your Perfect Penang Getaway at Apple 1 Hotel Gurney

Welcome to Apple 1 Hotel Gurney, your premier destination for an unforgettable stay in the vibrant heart of Penang, Malaysia. We pride ourselves on offering a blend of comfort, convenience, and exceptional service, ensuring every guest experiences the true essence of Malaysian hospitality. Whether you're visiting for business or leisure, Apple 1 Hotel Gurney is designed to be your home away from home, providing a tranquil retreat amidst the bustling energy of this captivating island. Room rates at Apple 1 Hotel Gurney start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Apple 1 Hotel Gurney Location

Nestled in the dynamic Gurney Drive area, Apple 1 Hotel Gurney is strategically situated at 370, Lebuhraya Maktab, Georgetown, Gurney Drive, Penang, Malaysia, 10350. This prime location places you just a short distance from the city center, offering easy access to Penang's most sought-after attractions and business districts. The atmosphere surrounding Apple 1 Hotel Gurney is one of vibrant energy, with the famous Gurney Drive Hawker Centre, a culinary paradise, just a stone's throw away. You'll find yourself immersed in a lively environment, perfect for exploring local flavors and experiencing the pulse of Penang. For those arriving by air, the hotel is conveniently located a manageable distance from Penang International Airport, with various transportation options readily available.

Apple 1 Hotel Gurney Facilities & Services

Facilities for guests at Apple 1 Hotel Gurney are designed to enhance your comfort and convenience throughout your stay. We offer a comprehensive range of amenities to cater to every need.
  • Complimentary Wi-Fi access throughout the hotel.
  • A refreshing outdoor swimming pool, perfect for a leisurely dip.
  • A well-equipped fitness center for your daily workout routine.
  • On-site dining options offering delicious local and international cuisine.
  • 24-hour front desk assistance for your convenience.
  • Secure on-site parking facilities available for guests.
  • Meeting and banquet facilities for corporate events and celebrations.
  • Concierge services to assist with tour bookings and local information.
The swimming pool is open daily from 8:00 AM to 8:00 PM. Access to the fitness center is complimentary for all guests and is open from 6:00 AM to 10:00 PM.

Apple 1 Hotel Gurney Room Types

Discover a variety of accommodations designed to suit your preferences when exploring the room types of Apple 1 Hotel Gurney. We offer a range of well-appointed rooms and suites, each thoughtfully furnished to provide a comfortable and relaxing environment.
  • Deluxe Room:

    Available with a City View or Garden View. Non-smoking rooms are standard. Some Deluxe Rooms feature a bathtub.
  • Superior Room:

    Offering comfortable amenities and a pleasant ambiance. Available with City View. Non-smoking rooms are standard.
  • Executive Suite:

    A more spacious option, ideal for longer stays or those seeking extra comfort. Features a separate living area and a bathtub. Available with City View. Non-smoking.
  • Family Suite:

    Designed to accommodate families, offering ample space and convenience. Features a bathtub. Available with City View. Non-smoking.
Please note that Apple 1 Hotel Gurney does not currently offer pet-friendly rooms. All rooms are designated as non-smoking to ensure a pleasant environment for all guests.

Apple 1 Hotel Gurney Dining & Restaurants

Savor a delightful culinary journey at Apple 1 Hotel Gurney, where our dining venues offer a taste of Penang's rich gastronomic heritage and international flavors.
  • The Gurney Cafe:

    Our all-day dining restaurant, offering a delectable buffet breakfast featuring local and international favorites. Lunch and dinner à la carte menus are also available. Estimated price per person for lunch/dinner is around PHP 800 - 1200. Operating hours: 6:30 AM - 10:00 PM.
  • The Poolside Bar:

    Enjoy refreshing beverages and light snacks by the pool. A perfect spot to unwind. Operating hours: 10:00 AM - 7:00 PM.
We are committed to providing a memorable dining experience with high-quality ingredients and excellent service.

Apple 1 Hotel Gurney Nearby Attractions and Activities

Penang is a treasure trove of cultural experiences, historical sites, and natural beauty, and Apple 1 Hotel Gurney serves as your ideal base for exploration.
  • Gurney Drive Hawker Centre:

    A must-visit culinary destination, just a short walk from the hotel, offering an incredible array of local street food.
  • Kek Lok Si Temple:

    One of the largest and most beautiful Buddhist temples in Southeast Asia, a short drive away.
  • Penang Hill:

    Ascend to the summit for breathtaking panoramic views of the island.
  • George Town UNESCO World Heritage Site:

    Explore the charming streets, colonial architecture, and vibrant street art of the historic city center.
  • Batu Ferringhi Beach:

    Relax on the sandy shores and enjoy water sports at this popular beach destination.
If you are looking for other activities around Apple 1 Hotel Gurney, check out the best deals on Traveloka: Recommended activities in Penang!

How to Get to Apple 1 Hotel Gurney from the Airport

Navigating your journey to Apple 1 Hotel Gurney is straightforward, with several convenient options available. Understanding the airport transfer service of Apple 1 Hotel Gurney and how to get to Apple 1 Hotel Gurney ensures a smooth arrival.
  • Taxi:

    Metered taxis are readily available at Penang International Airport. The journey to Apple 1 Hotel Gurney typically takes around 30-45 minutes, depending on traffic. Estimated fare: PHP 600 - 900.
  • Ride-hailing Service:

    You can book a ride-hailing service through your smartphone for a convenient and often cost-effective option. The estimated fare is comparable to taxis.
  • Airport Transfer Service:

    For a hassle-free experience, you can pre-book an airport transfer service directly with Apple 1 Hotel Gurney. This ensures a driver will be waiting for you upon arrival. Please inquire with the hotel for rates and booking details.
  • Public Bus:

    While less direct, public buses also operate from the airport towards the city center, offering a budget-friendly option. You may need to transfer to another bus route to reach the hotel.
We recommend the taxi or ride-hailing service for direct convenience, or the hotel's private airport transfer for ultimate ease.

Summary of Why You Should Choose to Stay at Apple 1 Hotel Gurney

Choosing Apple 1 Hotel Gurney means opting for a memorable and comfortable stay in Penang. We are dedicated to providing an exceptional experience for all our guests.
  • Prime Location:

    Situated in the vibrant Gurney Drive area, close to dining, shopping, and attractions.
  • Comfortable Accommodations:

    A range of well-appointed rooms and suites to suit every traveler's needs.
  • Excellent Facilities:

    Enjoy our swimming pool, fitness center, and on-site dining options.
  • Warm Hospitality:

    Our friendly staff are committed to ensuring your stay is pleasant and memorable.
  • Convenient Access:

    Easy access to transportation and nearby points of interest.
Discover the best Room availability at Apple 1 Hotel Gurney and start planning your trip today. For seamless Booking Apple 1 Hotel Gurney, we recommend using Traveloka.

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All facilities in Apple 1 Hotel Gurney

Common Space Apple 1 Hotel Gurney
Common Space
Lobby Apple 1 Hotel Gurney
Lobby
Accommodation Services Apple 1 Hotel Gurney
Accommodation Services
Exterior Apple 1 Hotel Gurney
Exterior
Bedroom Apple 1 Hotel Gurney
Bedroom

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Hotel Services

  • Welcoming drinks
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

General

  • AC
  • Family room
  • Non-smoking room
  • Smoking area

Accessibilty

  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Public Facilities

  • Parking
  • WiFi in public area

Transportation

  • Limited parking

Things to Do

  • Garden

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Apple 1 Hotel Gurney

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

General Check-in Instructions

Tourism Tax (mandatory under Malaysia law) MYR 10 per room per night is applied to All Foreign Guests. This tax is NOT INCLUDE in room rate and must pay upon check-in. Guests with a valid Malaysian Identity Card or Valid Permanent Residents (MYPR) Card are EXEMPTED. Valid Government-Issued Identification require upon check-in, along with credit card / cash to cover the incidentals and deposits. Hotel will collect deposit of MYR 50.00 per room per night. Security Deposit will be fully refund if there is no abuse, damage, or violation of hotel's property during your stay.
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General Information

Popular Facilities
AC, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Apple 1 Hotel Gurney
23
Number of floors in Apple 1 Hotel Gurney
2
Another facilities in Apple 1 Hotel Gurney
ATM/Banking, Beauty salon, Grocery, Hair salon, Laundry

Frequently asked question in Apple 1 Hotel Gurney

What are available facilities at Apple 1 Hotel Gurney?
There are top facilites at Apple 1 Hotel Gurney such as AC, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Apple 1 Hotel Gurney?
The standard check-in time at Apple 1 Hotel Gurney is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Apple 1 Hotel Gurney?
Apple 1 Hotel Gurney is a 2.0-star hotel.
How many floors does Apple 1 Hotel Gurney have?
Apple 1 Hotel Gurney has 2 floors.
How many rooms are available at Apple 1 Hotel Gurney?
Apple 1 Hotel Gurney has 23 rooms in total.
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More Reviews from Other Guests in Apple 1 Hotel Gurney

Overall Ratings & Reviews Apple 1 Hotel Gurney

Traveloka (684)
Other sources (15)
8.2
Very Good
From 684 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.0

Meal

7.7

Location

8.6

Service and Facilites

8.1

People often mention about Apple 1 Hotel Gurney
All
Accessibility (30)
Surroundings (29)
Bedroom (29)
Staff Friendliness (28)
Bathroom (27)
Ambiance (23)
Distance to City Center (20)
Wifi (20)
Check-in/out Time (20)
Room Space (18)
Sort by
Most Recent
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Traveler Reviews Apple 1 Hotel Gurney

Number of reviews per page
20
40
Customer reviews
Ika I.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff was very kind and helped with the check-in process very well.
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Profile Picture
Wiwit P. H. K.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The hotel is clean, the service is friendly and fast. The staff, Mr. Hashem, is kind and friendly. 👍
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Febri S. U.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The hotel is very clean and comfortable. It's only a 5-minute walk to Gurney Plaza. Overall, it's awesome.
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E***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly and helpful.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Friendly staff, clean rooms, comfortable environment, close to the mall.
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Jenny T.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
Staff so friendly and kindness
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Lifia
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
So worth it, probably only 5 mins walking to Adventist Hospital and the staff was very friendly! Also, they provide a hairdryer (plus point).
Find this review helpful?
Michael L. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
The location is very close to Adventist Hospital… only a 15-minute casual walk to Gurney Plaza… The room is quite small but it is enough just to sleep… but the bathroom is quite spacious… The bus stop is only a few steps away… It is a nice place to stay to sleep…
Find this review helpful?
A***i
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
It's so much fun, it's so close to everywhere.
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Alifia N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
I like everything... Thanks to the staff there... Next time I'll come back 😂
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U***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The hotel staff is very friendly and nice
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T***n
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 17 week(s) ago
Overall it was good, but there should have been more flexibility for check out, considering the flight was at night.
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1 people find it helpful
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
The hotel staff is friendly, very helpful in the check in process and clean.
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1 people find it helpful
f***a
icon-origin-TRAVELOKA
6.6
/10
Reviewed 26 week(s) ago
I have stayed here 4 times, the 4th time for 4 days, and I still get a bad impression from the cleaning service during the day, so all this time my parents and I know that the hotel provides a kitchen for cooking, and my parents buy ingredients for cooking and also buy rice, and my parents asked the cleaning service if I can use a rice cooker, the answer is no, you can only cook using pots and pans, and plates, spoons can't be borrowed to bring to the room to eat, he said that guests consider the room as their own room, please make a note that you can't use kitchen utensils and rice cookers, and the last time I was scolded by the cleaning service during the day because my parents talked to a friend in front of the room loudly, it was my parents' fault because their loud voice disturbed other guests, my parents' ears were a little disturbed so they had to speak loudly, please make an announcement that you can't talk loudly in front of the room, so guests know and no longer talk in front of the room with friends, 2 times I got an unpleasant impression in 1 day, for the daytime staff, I don't know the name of the one in front, it's really friendly, polite, good.. this is not the last time I stay at this hotel, for later I will look for another hotel, thank you
Read More
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1 people find it helpful
Accommodation's Reply
21 Apr 2026
Dear Ms. Fransiska Ginting, Thank you for taking the time to share your detailed feedback and for staying with us multiple times. We truly appreciate your loyalty, and we’re very sorry to hear that your most recent experiences left you with a negative impression. We regret the confusion regarding the use of kitchen facilities and utensils. Your feedback highlights that our policies were not communicated clearly, and we understand how frustrating that must have been. We will work on making these guidelines more transparent to avoid misunderstandings in the future. We’re also sorry to hear about your interaction with our daytime cleaning staff. While we do aim to maintain a comfortable environment for all guests, this should always be communicated in a respectful and courteous manner. Your comments will be shared with our team to ensure we improve how we handle such situations, especially when addressing noise concerns. At the same time, we appreciate your kind words about our front desk staff—it’s encouraging to know that some aspects of your stay met your expectations. Your feedback is very important to us, and we will use it to improve both our communication and service standards. We’re sorry to hear that you’re considering other hotels, but we do hope you might give us another chance in the future to provide you with a better experience. Thank you again for your honest review.
m***n
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 37 week(s) ago
near to adventist hospital...good service...recommended for medical tourism
Find this review helpful?
m***n
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 37 week(s) ago
near to adventist hospital..good service..recommended to medical tourism..
1 people find it helpful
S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 39 week(s) ago
The room is a bit small, but enough for 2 people.
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1 people find it helpful
W***i
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 45 week(s) ago
Small room but it's all set, compact, aesthetic, and clean!
2 people find it helpful
Accommodation's Reply
14 Oct 2025
Dear Our Valued Guest, Thank you for taking the time to review your stay with us. We are very pleased to hear that our product and services made your stay pleasant. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.
M***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 47 week(s) ago
The room was comfortable… It wasn't very big, but it was enough for two people. It was clean and the staff was friendly. It was close to Penang Adventist Hospital, just a short walk away.
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2 people find it helpful
Accommodation's Reply
14 Oct 2025
Dear Our Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.
T***Y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 48 week(s) ago
The location is strategic for Adventist Hospital, but the rooms are cramped. If you put your suitcases in, it's even more cramped. Twin beds on the first floor, with a pillar between the two beds, making it even more cramped.
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1 people find it helpful
Accommodation's Reply
14 Oct 2025
Dear Our Valued Guest, Thank you for your feedback on your recent stay with us.We are sorry to hear that you felt like your room was too small. We understand the importance of providing a spacious and comfortable environment for our guests, and we apologize for falling short in this area. We will review our room options and take steps to ensure that our guests have ample space to relax and store their belongings. Your feedback is important to us and helps us grow.
Number of reviews per page
20
40

Ready to make up your mind?

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Lobby 4 Apple 1 Hotel Gurney

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Apple 1 Hotel Gurney

Traveloka (684)
Other sources (15)
8.2
Very Good
From 684 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.0

Meal

7.7

Location

8.6

Service and Facilites

8.1

People often mention about Apple 1 Hotel Gurney
All
Accessibility (30)
Surroundings (29)
Bedroom (29)
Staff Friendliness (28)
Bathroom (27)
Ambiance (23)
Distance to City Center (20)
Wifi (20)
Check-in/out Time (20)
Room Space (18)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Apple 1 Hotel Gurney

Number of reviews per page
20
40
Customer reviews
Ika I.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff was very kind and helped with the check-in process very well.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Wiwit P. H. K.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The hotel is clean, the service is friendly and fast. The staff, Mr. Hashem, is kind and friendly. 👍
Translated by Google Icon
See original
Find this review helpful?
Febri S. U.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The hotel is very clean and comfortable. It's only a 5-minute walk to Gurney Plaza. Overall, it's awesome.
Translated by Google Icon
See original
Find this review helpful?
E***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly and helpful.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Friendly staff, clean rooms, comfortable environment, close to the mall.
Translated by Google Icon
See original
Find this review helpful?
Jenny T.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
Staff so friendly and kindness
Find this review helpful?
Lifia
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
So worth it, probably only 5 mins walking to Adventist Hospital and the staff was very friendly! Also, they provide a hairdryer (plus point).
Find this review helpful?
Michael L. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
The location is very close to Adventist Hospital… only a 15-minute casual walk to Gurney Plaza… The room is quite small but it is enough just to sleep… but the bathroom is quite spacious… The bus stop is only a few steps away… It is a nice place to stay to sleep…
Find this review helpful?
A***i
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
It's so much fun, it's so close to everywhere.
Translated by Google Icon
See original
Find this review helpful?
Alifia N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
I like everything... Thanks to the staff there... Next time I'll come back 😂
Translated by Google Icon
See original
Find this review helpful?
U***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The hotel staff is very friendly and nice
Translated by Google Icon
See original
Find this review helpful?
T***n
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 17 week(s) ago
Overall it was good, but there should have been more flexibility for check out, considering the flight was at night.
Translated by Google Icon
See original
1 people find it helpful
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
The hotel staff is friendly, very helpful in the check in process and clean.
Translated by Google Icon
See original
1 people find it helpful
f***a
icon-origin-TRAVELOKA
6.6
/10
Reviewed 26 week(s) ago
I have stayed here 4 times, the 4th time for 4 days, and I still get a bad impression from the cleaning service during the day, so all this time my parents and I know that the hotel provides a kitchen for cooking, and my parents buy ingredients for cooking and also buy rice, and my parents asked the cleaning service if I can use a rice cooker, the answer is no, you can only cook using pots and pans, and plates, spoons can't be borrowed to bring to the room to eat, he said that guests consider the room as their own room, please make a note that you can't use kitchen utensils and rice cookers, and the last time I was scolded by the cleaning service during the day because my parents talked to a friend in front of the room loudly, it was my parents' fault because their loud voice disturbed other guests, my parents' ears were a little disturbed so they had to speak loudly, please make an announcement that you can't talk loudly in front of the room, so guests know and no longer talk in front of the room with friends, 2 times I got an unpleasant impression in 1 day, for the daytime staff, I don't know the name of the one in front, it's really friendly, polite, good.. this is not the last time I stay at this hotel, for later I will look for another hotel, thank you
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
21 Apr 2026
Dear Ms. Fransiska Ginting, Thank you for taking the time to share your detailed feedback and for staying with us multiple times. We truly appreciate your loyalty, and we’re very sorry to hear that your most recent experiences left you with a negative impression. We regret the confusion regarding the use of kitchen facilities and utensils. Your feedback highlights that our policies were not communicated clearly, and we understand how frustrating that must have been. We will work on making these guidelines more transparent to avoid misunderstandings in the future. We’re also sorry to hear about your interaction with our daytime cleaning staff. While we do aim to maintain a comfortable environment for all guests, this should always be communicated in a respectful and courteous manner. Your comments will be shared with our team to ensure we improve how we handle such situations, especially when addressing noise concerns. At the same time, we appreciate your kind words about our front desk staff—it’s encouraging to know that some aspects of your stay met your expectations. Your feedback is very important to us, and we will use it to improve both our communication and service standards. We’re sorry to hear that you’re considering other hotels, but we do hope you might give us another chance in the future to provide you with a better experience. Thank you again for your honest review.
m***n
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 37 week(s) ago
near to adventist hospital...good service...recommended for medical tourism
Find this review helpful?
m***n
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 37 week(s) ago
near to adventist hospital..good service..recommended to medical tourism..
1 people find it helpful
S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 39 week(s) ago
The room is a bit small, but enough for 2 people.
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1 people find it helpful
W***i
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 45 week(s) ago
Small room but it's all set, compact, aesthetic, and clean!
2 people find it helpful
Accommodation's Reply
14 Oct 2025
Dear Our Valued Guest, Thank you for taking the time to review your stay with us. We are very pleased to hear that our product and services made your stay pleasant. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.
M***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 47 week(s) ago
The room was comfortable… It wasn't very big, but it was enough for two people. It was clean and the staff was friendly. It was close to Penang Adventist Hospital, just a short walk away.
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2 people find it helpful
Accommodation's Reply
14 Oct 2025
Dear Our Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.
T***Y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 48 week(s) ago
The location is strategic for Adventist Hospital, but the rooms are cramped. If you put your suitcases in, it's even more cramped. Twin beds on the first floor, with a pillar between the two beds, making it even more cramped.
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1 people find it helpful
Accommodation's Reply
14 Oct 2025
Dear Our Valued Guest, Thank you for your feedback on your recent stay with us.We are sorry to hear that you felt like your room was too small. We understand the importance of providing a spacious and comfortable environment for our guests, and we apologize for falling short in this area. We will review our room options and take steps to ensure that our guests have ample space to relax and store their belongings. Your feedback is important to us and helps us grow.
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