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Cititel Express Penang Hotel

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Overall Ratings & Reviews Cititel Express Penang Hotel

Traveloka (805)

Other sources (330)

8.4

Very Good

From 805 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.3

Meal

7.9

Location

8.7

Service and Facilites

8.4

People often mention about Cititel Express Penang Hotel

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Distance to City Center (24)

Staff Friendliness (21)

Bedroom (21)

Ambiance (18)

Surroundings (17)

Bathroom (17)

Hotel Area (17)

Accessibility (16)

Wifi (14)

Check-in/out Time (13)

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Traveler Reviews Cititel Express Penang Hotel

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Customer reviews

Verified Traveler

Staycation

10.0

/10

Reviewed 2 week(s) ago

I want to repeat again…. So cozy… just a small space at bedroom… but everything is the best at this hotel… after this I want to repeat my stay at this hotel and request a city view

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Hendri

Leisure

8.7

/10

Reviewed 2 week(s) ago

Strategic location, comfortable for family or business.

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Accommodation's Reply

04 May 2026

Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

r***i

Medical

8.2

/10

Reviewed 6 week(s) ago

Cheap and very near to tourist spots! Minus would be the building was way too old but it was nice though.

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Accommodation's Reply

24 Apr 2026

Thank you for the feedback! We love that you enjoyed our strategic location and competitive pricing. We appreciate your note on the building’s age—we are working hard on upgrade plans to bring a fresh look to Cititel Express, Penang while keeping the friendly service you liked. See you again for another great value stay in George Town!

v***y

9.1

/10

Reviewed 6 week(s) ago

Standard Queen Room. A slightly small room with a window. A separate, adequate shower room. Room cleanliness and service are good. No deposit.

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Accommodation's Reply

24 Apr 2026

Thank You for your feedback. We're sorry to hear that the size did not meet your expectations. We appreciate your comments and will take them into consideration to improve our guest experience.

v***y

9.1

/10

Reviewed 6 week(s) ago

Standard Queen Room. A slightly small room with a window. A separate, adequate shower room. Room cleanliness and service are good. No deposit.

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Accommodation's Reply

24 Apr 2026

Thank You for your feedback. We're sorry to hear that the size did not meet your expectations. We appreciate your comments and will take them into consideration to improve our guest experience.

L***e

8.5

/10

Reviewed 8 week(s) ago

The room is just spacious enough to stay, but not for moving around.

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Accommodation's Reply

31 Mar 2026

Thank you for your review! We are happy you chose to stay with us during your visit to Penang. We appreciate your feedback regarding the room space; it helps us as we look for new ways to improve our guest experience. We hope you had a wonderful time exploring the city and that we’ll have the pleasure of hosting you again soon.

Khoo

Leisure

8.8

/10

Reviewed 19 week(s) ago

nice clean room although room size small n compact, near to shopping complex n street food

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Accommodation's Reply

29 Jan 2026

Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

r***m

Leisure

9.4

/10

Reviewed 19 week(s) ago

The hotel staff was very friendly. They were willing to help me when I didn't have a card or app for cashless payments. Close to shopping centers. Highly recommended for a return stay.

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Accommodation's Reply

09 Jan 2026

Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

S***y

Leisure

8.5

/10

Reviewed 19 week(s) ago

Excellent stay 😍 Staff was helpful

1 people find it helpful

Accommodation's Reply

09 Jan 2026

Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

H***w

Leisure

10.0

/10

Reviewed 20 week(s) ago

Thanks for the birthday arrangement. Great hospitality. Well done!

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Accommodation's Reply

09 Jan 2026

Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

R***a

Leisure

9.4

/10

Reviewed 27 week(s) ago

Great experience with Cititel Express! Overall so good.

1 people find it helpful

Accommodation's Reply

25 Nov 2025

Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

S***a

Medical

9.7

/10

Reviewed 29 week(s) ago

The hotel staff was very helpful in extending my check-out until the afternoon because my flight was delayed by the airline until the evening. The hotel location is good, there are lots of food around, and it's within walking distance to 1st Avenue Mall. The hotel is new, the facilities are still fresh and clean 👍 Highly recommended. Even though it's located in the city center, it's not difficult to get to hospitals in Penang. Grab is easy and cheap, only around RM 7 😊

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1 people find it helpful

Accommodation's Reply

31 Oct 2025

Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

F***a

Leisure

10.0

/10

Reviewed 29 week(s) ago

Highly recommended for family to stay. Very spacious fitted for 5 people. Cozy and warm room. We love it so much. We will come back to stay here next time. Near to the tourist spot too.

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Accommodation's Reply

31 Oct 2025

Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

MOHD F. Z.

Staycation

8.2

/10

Reviewed 30 week(s) ago

The room is quite narrow and not suitable for families.

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Accommodation's Reply

23 Oct 2025

Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

s***h

Leisure

10.0

/10

Reviewed 30 week(s) ago

I like it here, can repeat it again for next time

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Accommodation's Reply

23 Oct 2025

Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

NUR H. B. I.

Staycation

9.4

/10

Reviewed 32 week(s) ago

Worth what we pay. Definitely will come again👍

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Accommodation's Reply

23 Oct 2025

Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

Verified Traveler

Staycation

9.4

/10

Reviewed 32 week(s) ago

The staff have very friendly and good service, and it's easy to get food and near the city.

1 people find it helpful

Accommodation's Reply

23 Oct 2025

Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

Johansen B.

8.2

/10

Reviewed 35 week(s) ago

Everything was fine, but the room was too small. The table was poorly decorated, making it difficult to move around.

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2 people find it helpful

Accommodation's Reply

22 Sep 2025

Thank You for your feedback. We're sorry to hear that the size did not meet your expectations. We appreciate your comments and will take them into consideration to improve our guest experience.

MUTTAQIN

Medical

9.4

/10

Reviewed 35 week(s) ago

The staff is friendly and easy to check in and check out.

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Accommodation's Reply

22 Sep 2025

Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

J***a

Leisure

8.5

/10

Reviewed 42 week(s) ago

Clean, comfortable hotel. Friendly staff. Walking distance everywhere. The downside is the small room size, making it less spacious.

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1 people find it helpful

Accommodation's Reply

29 Jul 2025

Thanks for your feedback! We're delighted to hear that you found our hotel clean and comfortable, and that our staff were friendly. It's also great that you appreciated our location, being walking distance everywhere in George Town, Penang. We do note your feedback regarding the small room size, making it less spacious. We understand this can impact your comfort, and we're always looking for ways to optimize our spaces while ensuring a pleasant stay for all our guests. We hope to welcome you back again soon!

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