Morning Spirit Valued Guest,
Thank you for sharing your experience with us. We truly appreciate your understanding and would like to sincerely apologize for any inconvenience caused by the check-in timing.
Our standard check-in time is at 15:00, and during high operational periods, we do our best to follow this policy to ensure all rooms are properly prepared and meet our cleanliness standards for incoming guests. While early arrival registration is always welcome, room access prior to check-in time is subject to availability and readiness.
That said, we understand how important flexibility can be after a journey, and your feedback has been well noted. It helps us reflect on how we may improve guest comfort where possible, especially when occupancy allows.
We hope this did not overshadow your overall stay, and we truly look forward to welcoming you back to The ONE Legian for a smoother and more enjoyable experience in the future.
Stay Young,
The ONE Legian