8.3
Very Good
From 6,082 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.3

Location

8.5

Service and Facilites

8.3

People often mention about HW Hotel Padang
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Staff Friendliness (114)
Ambiance (113)
Bedroom (100)
Distance to City Center (96)
Hotel Area (87)
Bathroom (80)
Room Space (78)
Taste (78)
Accessibility (76)
Surroundings (71)
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Traveler Reviews HW Hotel Padang

Number of reviews per page
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40
Customer reviews
Y***i
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
The service is friendly, and the environment is also pleasant.
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N***a
icon-origin-TRAVELOKA
6.3
/10
Reviewed 4 day(s) ago
I found the cleaning service and security guards in the lobby impolite. They stared at us from the moment we arrived until we left, which was unpleasant.
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Febbiyo F. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 day(s) ago
Friendly staff and close access to everywhere.
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Z***l
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Good service, clean room, only the room I stayed in was not soundproof, I could hear the sound of the machine outside the room.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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M***o
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
It's friendly and clean, and it's complete.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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I***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 2 week(s) ago
At the initial check-in, they didn't give me a Wi-Fi pass, so I was too lazy to go back and ask for one. And the toilet was yellow and very dirty. The AC wasn't very cold and was noisy, and the hairdryer was also clogged, and when I used it, it turned off by itself and wouldn't turn on. Please check the cleanliness of the rooms on the first floor. You paid quite a bit for a large room, but they didn't pay attention to cleanliness and amenities. But the breakfast was delicious.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Hotel Padang. We have shared your suggestions with our team, and they motivate us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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Nadia F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, the hotel is clean and comfortable.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Hotel Padang. We have shared your suggestions with our team, and they motivate us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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Alivasei
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Strategic location, friendly staff, nice rooms, swimming pool, it's really fun.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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ANTONIUS
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The staff was very friendly and the rooms were all new. It's also convenient to entertainment venues, about 10 minutes away. The breakfast was also delicious.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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D***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The best overall. The staff are incredibly honest and trustworthy. I left my phone in the room, and the hotel immediately confirmed it after I checked out.
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2 people find it helpful
Accommodation's Reply
27 Jul 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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M***i
icon-origin-TRAVELOKA
8.1
/10
Reviewed 4 week(s) ago
The room booked was non-smoking, but the room given was smoking, it smelled of cigarettes.
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1 people find it helpful
Accommodation's Reply
27 Jul 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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S***a
icon-origin-TRAVELOKA
6.0
/10
Reviewed 5 week(s) ago
The room didn't match the photos, smelled bad, was dim, and was creepy. Bringing babies is highly not recommended. It's very cheap, but it's not suitable for families, especially those with children. The staff was nice and friendly, but the room environment was very poor.
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D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
On my second day at the Smart King Hotel, the towels smelled distinctly of Bayclin and were a bit worn. Suggestions: The bathroom needs some work; the sink lacks soap.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
6.8
/10
Reviewed 6 week(s) ago
Waiting for check-in was very long, more than 30 minutes in the check-in queue.
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2 people find it helpful
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
The check-in process is often slow, resulting in long queues. The room's cutlery is not clean enough, and the kettle for hot water smells really bad. However, other conditions are comfortable and good.
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Accommodation's Reply
27 Jul 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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randhi o.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 6 week(s) ago
The hotel was nice, but our room, M207, smelled really bad of cigarette smoke, as if someone had just finished smoking. There were cigarette butts in front of our room's toilet, and we weren't moved to a new room. I was disappointed.
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1 people find it helpful
Accommodation's Reply
27 Jul 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Hotel Padang. We have shared your suggestions with our team, and they motivate us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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D***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very satisfying, fun, and beautiful atmosphere.
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2 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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A***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The hotel is clean and comfortable, with complete amenities. It's close to the beach. The service is also excellent and prompt.
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Accommodation's Reply
17 Jun 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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Muhammad
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 9 week(s) ago
The bathroom used to be clean and fragrant, but now I'm disappointed after staying dozens of times, now the smell of washing up in the bathroom.
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1 people find it helpful
I***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Pretty good, pretty good.
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2 people find it helpful
Accommodation's Reply
17 Jun 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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Number of reviews per page
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40