8.3
Very Good
From 6,108 reviews
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Cleanliness

8.4

Room Comfort

8.3

Meal

8.3

Location

8.5

Service and Facilites

8.3

People often mention about HW Hotel Padang
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Staff Friendliness (122)
Ambiance (120)
Bedroom (108)
Distance to City Center (100)
Hotel Area (92)
Bathroom (88)
Room Space (85)
Taste (85)
Accessibility (81)
Surroundings (76)
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Traveler Reviews HW Hotel Padang

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Customer reviews
s***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Good, I've stayed here 3 times, I recommend it.
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Accommodation's Reply
30 Oct 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Hotel Padang. We have shared your suggestions with our team, and they motivate us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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F***d
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Staycation
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8.2
/10
Reviewed 2 week(s) ago
The room is comfortable, clean and quiet.
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Accommodation's Reply
30 Oct 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Hotel Padang. We have shared your suggestions with our team, and they motivate us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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Eka C.
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Leisure
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8.5
/10
Reviewed 2 week(s) ago
It's very pleasant, the place is clean, the food is delicious, the location is affordable because it is in the city center and it has a nice, clean and big swimming pool.
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Accommodation's Reply
30 Oct 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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Z***i
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Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
We arrived at almost 4:30, when we checked in we were still told to wait another half hour for the room to be cleaned. Well, even though the wait wasn't even half an hour, why didn't they clean it earlier? Why wait for us to arrive before cleaning it, we already paid. If we arrive or not, we have to clean it right away, they said check-in is at 2. The room overall looked clean but when I touched the water heater there was dust, under the mattress and table there was also dust. Is this Panorama Suite type room rarely occupied? For those with sore feet, don't take this Panorama Suite room, climb 2 floors of stairs, tsk tsk. But the room is spacious, the bathroom is spacious, there is a balcony, you can directly see the swimming pool and sea view although the haze is annoying. Breakfast is so-so. For that price, it's quite cheap for a spacious and fully equipped room. Thank you.
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1 people find it helpful
Accommodation's Reply
30 Oct 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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rahmat
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nice hotel and close to the beach and Al Hakim Mosque.
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1 people find it helpful
Accommodation's Reply
30 Oct 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Hotel Padang. We have shared your suggestions with our team, and they motivate us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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Mentari A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Check-in took a long time, even though the receptionist was quiet.
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2 people find it helpful
Accommodation's Reply
30 Oct 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Hotel Padang. We have shared your suggestions with our team, and they motivate us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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F***r
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Everyone was friendly, including the security guard. It was great.
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Accommodation's Reply
30 Oct 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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K***a
icon-origin-TRAVELOKA
6.2
/10
Reviewed 6 week(s) ago
The pool couldn't be used because it had just been medicated, even though it was Saturday night. Why couldn't the medication be administered on a weekday? The hair dryer wouldn't work; it would just die if you pressed the button. You had to wait another minute before it could be turned back on, even though it wasn't even hot at all.
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1 people find it helpful
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Qori L.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
I love staying here, even though the chicken porridge was salty this morning hehehe
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Accommodation's Reply
30 Oct 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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R***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
I've stayed at HW Hotel in May 2026. It was a better, modern room on the opposite side. Now, in room 204, the room seems smaller and the bathroom looks dilapidated. The towel is not white. Breakfast is very good. Staff are friendly.
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Accommodation's Reply
30 Oct 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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Alivasei
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Clean rooms, friendly staff, strategic hotel, good in general, close to the city center.
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Ristika a. s.
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10.0
/10
Reviewed 10 week(s) ago
I really like the hotel, it's comfortable 👍🏻
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R***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
It's really okay, the place is clean.
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1 people find it helpful
S***i
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
I booked a panoramic suite room, which is non-smoking. The room was large and spacious. It was quite clean, but the bathroom was very small (only about 1 x 0.5 m). The toilet bidet leaked, making the toilet area constantly wet. Oh yes, there are only two rooms of this type: one smoking room with a bathtub, and the non-smoking room without a bathtub. The non-smoking room is on the 7th floor, and the elevator only goes to 6, so you have to climb one more flight of stairs. The breakfast was mediocre and lacked any interesting variety. Overall, I wouldn't stay here again.
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M***i
icon-origin-TRAVELOKA
9.0
/10
Reviewed 11 week(s) ago
Waiting for check-in can take up to an hour.
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S***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
Very delicious breakfast, friendly and helpful staff, near town and can walk around. Sunrise and sunset view. Awesome!
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Always the kids' favorite hotel. They don't want to go to any other hotel, it's the most HW-HW.
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Accommodation's Reply
30 Oct 2026
Dear valued guest, hello. We sincerely thank you for choosing HW Hotel Padang as your accommodation in Padang. We deeply appreciate your valuable feedback regarding various aspects of HW Hotel Padang. Your valuable comments have been shared with all our staff and will serve as a great motivation to further improve our services and amenities. Thank you. Sincerely, Sari Habianti, General Manager.
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R***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
If you can catch the sunset, the view from the room is good.
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Accommodation's Reply
30 Oct 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Hotel Padang. We have shared your suggestions with our team, and they motivate us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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Y***i
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
The service is friendly, and the environment is also pleasant.
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Accommodation's Reply
30 Oct 2026
Dear Valued Guests, Thank you for choosing HW Hotel as your accommodation in Padang. We appreciate your feedback regarding HW Padang. We have shared this feedback with our team, and it motivates us to further improve the quality of our services and facilities. Sincerely, Sari Hawianti, General Manager
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N***a
icon-origin-TRAVELOKA
6.3
/10
Reviewed 14 week(s) ago
I found the cleaning service and security guards in the lobby impolite. They stared at us from the moment we arrived until we left, which was unpleasant.
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Number of reviews per page
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