Overall Ratings & Reviews Serela Waringin

Traveloka (8,322)
Other sources (18)
8.0
Very Good
From 8,322 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.8

Meal

7.5

Location

8.0

Service and Facilites

8.0

People often mention about Serela Waringin
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Bedroom (61)
Bathroom (48)
Distance to City Center (42)
Ambiance (42)
Staff Friendliness (40)
Soundproof (34)
Surroundings (32)
Accessibility (28)
Variety (25)
Hotel Area (23)
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Traveler Reviews Serela Waringin

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40
Customer reviews
A***r
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
It was wonderful, near to city center.
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R***y
icon-origin-TRAVELOKA
5.7
/10
Reviewed 1 week(s) ago
So far, this hotel is actually good considering the price. Cleanliness is so-so. The only notes I have are about the Wi-Fi, which doesn't reach the room at all, and the AC is completely useless. It's actually colder outside than in the room. Besides that, there was a cockroach in the room at night :( I hope the hotel maintenance is better.
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M***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 4 week(s) ago
Room cleanliness needs to be improved. There were no towels in the room, and I went downstairs to ask for them at the front desk. The receptionist said they were out of stock due to laundry issues. An hour later, towels were delivered to the room. I recommend that hotel management pay more attention to room cleanliness, especially the bathroom. I hope this helps. Thank you.
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1 people find it helpful
I***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
Very good for those who enjoy urban holidays, close to Pasar Baru, Chinatown, etc.
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I***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The location is very strategic because it is in the city center.
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Deni S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel is quite good, close to the shopping center.
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1 people find it helpful
S***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.1
/10
Reviewed 5 week(s) ago
The room wasn't very clean, and some of the amenities were seriously lacking. The soap and shampoo were replaced; they didn't smell good at all. The bathroom trash can was rusty and ugly, and it couldn't be opened with a step. The bathroom door was a bit oddly designed; when you opened it, it hit the shower door. The TV had a bad picture, probably a signal issue.
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Verified Traveler
icon-origin-TRAVELOKA
6.1
/10
Reviewed 6 week(s) ago
We stayed on the 3rd floor. The room was dirty, with two small cockroaches. The bathroom smelled and wasn't cleaned properly; the sink was cracked, and the toilet hadn't been flushed. The staff were friendly and very helpful.
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1 people find it helpful
L***i
icon-origin-TRAVELOKA
5.4
/10
Reviewed 6 week(s) ago
The hotel room door was broken (though I eventually got a new room with a door that wasn't broken). The towels were worn, torn, and smelly. There were small cockroaches. The hot water wasn't hot. Overall, it wasn't great for that price. If it were 200, then so be it.
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1 people find it helpful
M***a
icon-origin-TRAVELOKA
8.3
/10
Reviewed 6 week(s) ago
Hopefully, in the future, the issues of bathroom waste and breakfast food will improve. Best of luck.
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R***y
icon-Business
Business
icon-origin-TRAVELOKA
6.8
/10
Reviewed 7 week(s) ago
Dirty sheets, broken shower hanger, small water, not hot.
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Hafez H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Friendly and helpful staff, clean rooms.
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j***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 8 week(s) ago
The overall quality of the facilities is good, except for a slight drawback in the bathroom, where the water is a bit difficult to drain. Hopefully, the TV will be replaced with an Android TV soon to keep up with the times.
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1 people find it helpful
Novia H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The location is very strategic near the city center and culinary spots of Bandung.
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.2
/10
Reviewed 9 week(s) ago
Hi, I wrote this review so that it can change for the better 😊. The staff is friendly, the hotel lobby is comfortable and fragrant, the lobby is also safe and clean, but sorry for the room I give 2 out of 5. The value of 2 is only for the room according to the request and has a water heater. The rest, sorry, the room should be "renovated". Found a lot of baby cockroaches because the wood is rotten, the cleanliness of the mattress is also time to be replaced with a new one, there are lots of black mold spots due to humidity in the bathroom, lots of "crust" under the sink. It's a shame because the location is strategically close to the mall, food street, and station. 🥺 I hope the management reads my review, because I seriously state that this hotel is time for renovation. Because people who want to go to the hotel want to rest comfortably. I hope my review helps. Thank you.
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3 people find it helpful
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Mohamad A. R.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 12 week(s) ago
Price 450K/night, room size 15 square, very cramped, TV is not functioning properly...
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1 people find it helpful
B***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Friendly, kind. Clean rooms. Safe, comfortable.
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Muhammad R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Excellent service!! Modern design, comfort, and strategic location.
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S***a
icon-origin-TRAVELOKA
5.7
/10
Reviewed 14 week(s) ago
The room was dirty, there was hair on the pillowcase, I don't know if it was changed or not, there were lots of small cockroaches in the room, I didn't check in and immediately checked out after seeing the room. Hopefully, the cleanliness will be maintained next time, the location is strategic, but the cleanliness is still very lacking.
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1 people find it helpful
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 14 week(s) ago
Friendly staff and easy access... and very close to Paskal Mall. However, the bathroom was too small, and a small cockroach crawled into the bedroom from the bathroom.
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1 people find it helpful
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