Overall Ratings & Reviews Serela Waringin

Traveloka (8,355)
Other sources (18)
8.0
Very Good
From 8,355 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.8

Meal

7.6

Location

8.0

Service and Facilites

8.0

People often mention about Serela Waringin
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Bedroom (64)
Bathroom (51)
Ambiance (46)
Distance to City Center (44)
Staff Friendliness (43)
Soundproof (34)
Surroundings (33)
Accessibility (30)
Variety (26)
Hotel Area (25)
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Traveler Reviews Serela Waringin

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40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
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9.1
/10
Reviewed 2 day(s) ago
Very good service and the staff are very helpful.
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R***a
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5.7
/10
Reviewed 3 day(s) ago
The first day of check-in, we entered the room, the AC was not cold, the room felt stuffy, the sheets were itchy and looked unclean, there were quite a lot of small cockroaches. The second day, we were given an unfriendly face by the receptionist because maybe we complained. We stayed at this hotel because it was reviewed on TikTok as good and clean, so we chose this hotel as a place to rest during our vacation in Bandung. Next, we can keep the room clean so there are no insects and for the mattress more often, vacuum or whatever to get rid of mites because for us who are allergic, it will quickly itch on the body.
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M***d
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Leisure
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9.7
/10
Reviewed 3 week(s) ago
Steady steady steady steady steady
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A***g
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6.8
/10
Reviewed 4 week(s) ago
The AC isn't cold, and there are lots of cockroaches. Strategically located near Paskal 23.
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1 people find it helpful
I***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.0
/10
Reviewed 5 week(s) ago
The bedsheets in the room were not very clean, the pillowcases were dusty, the water in the toilet shower jet was very small, luckily it was only for one night.
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h***o
icon-Leisure
Leisure
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8.1
/10
Reviewed 6 week(s) ago
The hotel is overdue for a renovation. The towels provided to customers are unsuitable, many of which are torn and don't absorb water. The bathroom smells and there are lots of small cockroaches in the room. The breakfast is lacking in variety, even though it's quite expensive for a 3-star hotel. Check-in is at 3 p.m., which is incredibly slow. Please fix this.
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1 people find it helpful
A***r
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Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
It was wonderful, near to city center.
1 people find it helpful
R***y
icon-origin-TRAVELOKA
5.7
/10
Reviewed 8 week(s) ago
So far, this hotel is actually good considering the price. Cleanliness is so-so. The only notes I have are about the Wi-Fi, which doesn't reach the room at all, and the AC is completely useless. It's actually colder outside than in the room. Besides that, there was a cockroach in the room at night :( I hope the hotel maintenance is better.
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1 people find it helpful
M***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 10 week(s) ago
Room cleanliness needs to be improved. There were no towels in the room, and I went downstairs to ask for them at the front desk. The receptionist said they were out of stock due to laundry issues. An hour later, towels were delivered to the room. I recommend that hotel management pay more attention to room cleanliness, especially the bathroom. I hope this helps. Thank you.
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2 people find it helpful
I***I
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Leisure
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8.2
/10
Reviewed 10 week(s) ago
Very good for those who enjoy urban holidays, close to Pasar Baru, Chinatown, etc.
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1 people find it helpful
I***I
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Leisure
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8.5
/10
Reviewed 10 week(s) ago
The location is very strategic because it is in the city center.
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1 people find it helpful
Deni S.
icon-Staycation
Staycation
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8.5
/10
Reviewed 10 week(s) ago
The hotel is quite good, close to the shopping center.
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1 people find it helpful
S***f
icon-Leisure
Leisure
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6.1
/10
Reviewed 11 week(s) ago
The room wasn't very clean, and some of the amenities were seriously lacking. The soap and shampoo were replaced; they didn't smell good at all. The bathroom trash can was rusty and ugly, and it couldn't be opened with a step. The bathroom door was a bit oddly designed; when you opened it, it hit the shower door. The TV had a bad picture, probably a signal issue.
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3 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
6.1
/10
Reviewed 12 week(s) ago
We stayed on the 3rd floor. The room was dirty, with two small cockroaches. The bathroom smelled and wasn't cleaned properly; the sink was cracked, and the toilet hadn't been flushed. The staff were friendly and very helpful.
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1 people find it helpful
L***i
icon-origin-TRAVELOKA
5.4
/10
Reviewed 12 week(s) ago
The hotel room door was broken (though I eventually got a new room with a door that wasn't broken). The towels were worn, torn, and smelly. There were small cockroaches. The hot water wasn't hot. Overall, it wasn't great for that price. If it were 200, then so be it.
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1 people find it helpful
M***a
icon-origin-TRAVELOKA
8.3
/10
Reviewed 13 week(s) ago
Hopefully, in the future, the issues of bathroom waste and breakfast food will improve. Best of luck.
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R***y
icon-Business
Business
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6.8
/10
Reviewed 13 week(s) ago
Dirty sheets, broken shower hanger, small water, not hot.
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Hafez H.
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Leisure
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8.5
/10
Reviewed 14 week(s) ago
Friendly and helpful staff, clean rooms.
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j***i
icon-Staycation
Staycation
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9.0
/10
Reviewed 14 week(s) ago
The overall quality of the facilities is good, except for a slight drawback in the bathroom, where the water is a bit difficult to drain. Hopefully, the TV will be replaced with an Android TV soon to keep up with the times.
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1 people find it helpful
Novia H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
The location is very strategic near the city center and culinary spots of Bandung.
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