When we entered the room the room was not cold, waited for half an hour and it was still not cold, reported to the receptionist using a cellphone because the room phone was not working which at that time we did not know that we had to scan the barcode to enter WA (all complaints or room needs via WA, it was actually quite surprising), from the party told us to repair it until the next notification would fix the outdoor AC. We have conveyed that if it cannot be repaired we asked to change rooms but the response was slow, after 1 hour there was only information to move rooms, hopefully our complaint can be an improvement for this hotel in the future

They said you could use Netflix, but it turns out you can't.

First, I contacted them via WhatsApp message before booking. My first impression was that the communication was very poor, with no response at all. Second, after checking in, I was given a room with a leaking ceiling. I reported it via the PABX in the room, but it didn't work. I contacted them via WhatsApp message, but they didn't respond. I had to report it directly to the receptionist. The leak was fixed, but a few minutes after the repair, it reappeared. I was eventually moved to another room. Third, there seems to be a lack of good communication between the staff. I was charged extra for breakfast because I had an extra person. I asked the receptionist to bill me at check-out, but when I checked out, the receptionist didn't know. Luckily, I was honest and reported it. This is to encourage future improvements. I don't mean to be dismissive. Keep up the good work 💪🏻

The AC is hot, the room is not clean and the smell is not pleasant.

It may need a lot of large-scale repairs (room facilities, toilets, outdoor areas), there are still many things that need to be deep cleaned or replaced.

The food is delicious, the place is clean.

The hotel staff was friendly and prompt with check-in and check-out. Security was friendly and parking was ample.

Friendly staff, soundproof rooms and close to the city center.

The hotel staff is friendly, requests for adjacent rooms were also accepted, the room is quite spacious for 2 adults and 2 children, the cleanliness of the room should be improved because the carpet looks a bit dirty, the bathroom is okay but please check for the availability of amenities such as soap and shampoo. Otherwise, everything is very good because it is close to everywhere, just crossing to Paskal, and Braga is also close.

I booked a total of 8 rooms at this hotel. Overall, the stay was okay, but I had an unpleasant incident with my personal belongings. I had placed some items in a paper bag at the corner of my room, and on the last day, I realized that a perfume I bought for my dad (a masculine scent) was missing. I informed the hotel manager about it and mentioned that perhaps it was my carelessness since I did not unpack the paper bag. However, I was frustrated and disappointed when the hotel later contacted me to say they had found the perfume under my bed, but it had already been used. The perfume was no longer full, as if it had been sprayed many times. This was upsetting because, firstly, it makes no sense for me to use it since it is a men’s perfume, and secondly, there was no fragrance smell in the room that would normally be noticeable if it had been used. To be fair, the hotel management did take responsibility by contacting me, apologizing, and informing me that they would send the perfume to my house. Unfortunately, until now, I have not received the parcel. Other than this issue, everything else was generally fine. Breakfast was very nice and delicious. However, the swimming pool could not be used on Saturday and Sunday as there was a wedding ceremony held at that level, which was a bit disappointing. The hotel rooms were a little small, but acceptable. The bathroom had warm water, but it required careful handling, and the water quality itself was not very good as it seemed slightly dirty. Overall, my stay was okay, but I do hope the hotel improves its handling of personal belongings, facilities, and water quality for a better guest experience in the future.

There is no comfortable waiting + no hot AC.. noisy because the wedding hall is an open space on the 2nd floor.. at night someone opened the room door with a card, luckily my partner was aware and screamed, otherwise he could have died from being robbed/murdered.. dusty, couldn't take it, finally checked out at 11 pm

The room smells of cigarettes. Especially the bathroom.

The mattress is infested with mites/bed bugs/bedbugs/tumbila I couldn't sleep The hotel has room service, so they should maintain cleanliness without complaint.

The hotel is easy to access but the cleanliness is lacking, there are cockroaches in the room. Please pay attention

Strategic location because it is in the middle of the city. Easy to go everywhere. The staff and service are all friendly, from the front desk to the toppppp humble. But I really like the rooms, many of which look worn out and no longer suitable. Prefer to be updated.. The bed sheets are dull, even the pillow filling is flat, it feels really uncomfortable. Sitting on the carpet immediately makes it itchy and bumpy. The kettle & glass look dusty huhu. I know why this hotel's rate is cheap but now there are many cheap hotels with good facilities too. Is there no intention of updating the hotel facilities? I really like it because Serela already has a name. Will come back here again because the staff service is really good. But if you think about the facilities, no if there are no improvements.

This is really a dud, as written in the review, the hotel is really lacking in maintenance. The bed sheets have stains, the blanket has blood stains. Stayed for 3 nights without being changed. I want to complain, it seems there are already too many complaints from the start, the AC is not cold, the bathroom water is not warm, the room is dirty and smells, small cockroaches come out and there are also duds appearing on the edge of the bed and there are also some crawling on the walls.. booked 6 rooms, only 1 room was safe, the remaining 5 are duds 🥲

The hotel staff is friendly, the location is strategic, only the cleanliness of the room needs attention.

The hotel area is nice, close to the mall, lots of food stalls, next to Indomaret, it's really convenient. I want to go there again when I'm on vacation.

The breakfast is delicious, the room is okay

Friendly staff. Location close to the station